What'sapp Voice Messages

Hello Sony,
I am currently facing an issue with my Xperia Z1 when attempting to send voice messages using What'sapp; my messages are recorded and sent but the message always arrives distorted and the voice is cutting in and out.
I have contacted Xperia Care live chat support, and for the millionth time they have again told me to repair my phone's software; my complaint in this case would be in two parts:
Part one is the issue with What'sapp, which I have removed and re-installed the app for and reset my phone's software.
And the second part is the Xperia Care live chat support, every time I am faced with any issues they always tell me to repair the phone's software; if every time I have a small issue I have to format then what would be the point of using the phone if I can't really keep anything on it? Going through the reset process wasted 5 hours of my time until everything was restored back to normal and a consumer does not have to go through this just because they are asking for help.
After the I have repaired the phone's software a new issue came up where my alarm tone was automatically changed back to the default tone rather than my custom tone; this issue used to happen in the early Kitkat update but was resolved after a recent patch.
Thanks,,,
Solved!
Go to Solution.

If clearing data for "Clock" doesn't help, try moving the file to the internal storage and see if that helps. If you place it under media\audio\alarms you should be able to see it in the list of preinstalled alarms.
I suspect that the issue with voice messages has to do with Whatsapp and not the phone itself. When searching for this i found reports of it also on other phones and brands and if it was a problem with the sound recording in the phone it should happen also with our messaging app so i don't think there's anything we can do about it.
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