What serial number from CS3 does CS4 want?

I'm upgrading from CS3 Production Premium/Windows to CS4 Design Standard/Mac. I have the email from the CS3 order (it does not show up anywhere in my order history on adobe.com, I don't know why) and I have 3 serial numbers. 2 are 6 groups of 4 numbers, and 1 is 6 groups of 4 numbers with 4 letters preceding them. None of these work when I enter them into the CS4 install dialog.
Also, I was unable to deactivate CS3... the option was grayed out.
I'm guessing my next step is to call Adobe, but I thought maybe someone here would have some advice also.

Mac CS4 wants a Mac CS3 serial.
You can't do what you tried, it does not work.
If you are moving to Mac you need to get a crossgrade. This includes a letter of destruction of the Windows software then Adobe will send you the correct software to install on your Mac.
Only Customer service can help you.

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Hi Experts.,
Thanks for all of you for responding my questions.
I found my question resloved.
Actually, in previous version, the standard program has been modified by taking access key. When the upgradation happened, it got overwrited to the previous one. So, in recent version it is not appearing.

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What serial number from CS3 does CS4 want?

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