What shall we do? creative cloud desktop is seriously broken after update

Following the recent update, creative cloud desktop has become virtually unusable (Mac OSX10.8.4). Endless beachball for Home, Fonts and Files. Reading the Forums, it seems this problem is common and long-standing.
In addition, the recent Dreamweaver update has made Dreamweaver virtually unusable. Also not an uncommon problem, apparently.
The Forums offer a wide range of deep system fixes and workarounds. Frankly Adobe, I'm not interested in spending hours tinkering with your legacy utilities, and managers of this and that. I just want the software that I'm paying for to work as advertised.
I'm a big fan of Adobe products, and I signed up at the beginning of CC. But the current iteration is such a disaster that all users experiencing problems need to put maximum pressure on Adobe to sort things out.
As to Adobe's committment and effectiveness, it's now 36 hours and counting since chat support indicated a 24-96 hour window for a Dreamweaver fix.
Anyone else?

Thank you Romsinha, but that makes no difference whatsoever. CC desktop remains in the same state: Apps and Behance panels are the only ones without spinning beachball. I tried the same fix for the unresponsive Dreamweaver 13.1.something update and that too made no difference.
I appreciate your quick response and I hope it's indicative of Adobe's commitment to sort this out. Otherwise I fear a big rebellion amongst users. I'll be posting criticism in social media within days if this isn't sorted.
Having said that, good luck to you all for resolving these problems. I've used Adobe products from the beginning and it's a great shame to see the company falling down so badly with a product that they've made such a big noise about.
I repeat for the record what I said in the first post: I really really do not want to be spending hours tinkering with my OS and Adobe's legacy (or not?) files. If I do that troubleshooting I'm doing Adobe's work and not getting paid for it.

Similar Messages

Creative Cloud Desktop frozen/spinning wheel after updated version April 22,2015; Adobe Application Manager won't sign in either - Mac OSX Yosemite 10.10.3

I cannot update any apps via Creative Cloud Desktop Application just prior to nor after the April 2015 updated.
I've tried everything listed in support forums, including:
uninstallation
removal of the AAMUpdater and OOBE folders in both the user and system libraries
use of the Creative Cloud Cleaner Tool
enabling the root user and cleaning everything out there and reinstallation from the root account
and reinstallation of both the Application Manager as well as Creative Cloud Desktop...multiple times.
I've also tried out the instructions to uninstall Java and reinstall the latest version of Java. I have looked through every iteration of these issues on several support forums, and tried everything that has supposedly "worked" to get Creative Cloud Desktop back up and running.
I am on Mac OSX Yosemite 10.10.3.
I also can't sign in via the Application Manager, with message that I am not connected to the internet. I can launch the versions of Photoshop CC 2014, Illustrator CC 2014, Lightroom 5, etc., but when I try to sign in to any of those applications, the Adobe Application Manager launches, asking for a sign in, and then won't connect...no matter what. I have tried doing this from the root account with the firewall temporarily disabled as well. I do not have internet connection problems whatsoever, and all other applications, browsers, etc., can reach all aspects of the internet just fine.
The most peculiar thing: I have another Creative Cloud installation on my MacBook Pro with the same version of Yosemite, and everything is loading and working just fine, with all the latest updates. Duplicate installation for my laptop, and yet my iMac with the same installation won't work at all.

Thanks for the suggestion.
I've attempted to repair permissions the usual way, as well as through a complete cleanup via Onyx. Still no dice.
Creative Cloud Desktop was working previously, for quite a few months (with the occasional "can't connect" and inability to load the App Update panel, which seems to plague the software constantly anyway...but at least it worked intermittently) well after I installed Yosemite.
This is a more recent issue...just a few days ago...before installing the update, as well as after.

Creative Cloud Desktop no longer works after update

Ever since the last Creative Cloud Desktop update I can no longer use it - tyo check for updates etc I have to go to individual programs. All I get when I open CC Desktop is a blank rectangle. One can't avoid CC Desktop updates as the only option other than to install them is to quit the program. Any ideas? When are Adobe going to iron out this buggy software - or do they really just not care any more?

BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Creative Cloud desktop keeps trying to reinstall updates

Just over the last week or so, Creative Cloud desktop keeps trying to reinstall the same updates for Photoshop CC, Photoshop 6 and Bridge CC over and over again. As we do not have a fast broadband connection, this blocks the internet for everyone else at the same location for about an hour. I am running Bridge 6.0.1.6 and Photoshop CC 14.2.1. I thought I had wholly uninstalled PS6 on the machine in question (Retina MacBook Pro), so I don't understand why CC desktop is trying to update it. Updates have installed for each of the last three days, so I cannot imagine there is another huge update waiting to install again today, as CC desktop shows.
In addition CC destop keeps losing LightRoom 5 from my Apps. I already had a copy of LR5, which came with a Leica Camera but just to make sure it was linked to my CC acount, I reinstalled it via the CC desktop. It was showing as one of my updated apps but this morning has dropped down to showing "install" again, even though the latest version 5.4 is defintiely installed, synched and working.
HELP!!
Wilson

John T Smith wrote:
You MAY have a faulty installation, which requires complete removal and reinstall... not exactly your problem, but the links below may help
One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
I guess I'm a little mystified by this reply. I've reported no problem signing in or out of adobe, nor have I experienced any.
I've been going along with a creative cloud desktop and updates for over a yr now so not sure how my install would suddenly be 'faulty'. Complete removal and reinstall is something like a days work if you have any related difficulties at all yet it seems to be the most often suggested remedy.
Is there no chance of something that does not require a hefty input of my time getting the tools to work rather than using them, that can be done to remedy what seems to be something like a stuck routine in the install routines?
Any other folks with an idea about this?

Creative Cloud Desktop App Manager never self update correctly

I have no idea what is wrong with the Adobe Creative Cloud Desktop App Manager. I downloaded and installed it ever since I subscribed to Creative Cloud. EVERY TIME when there is an update to the Creative Cloud Desktop App Manager, it will prompt me to update which I did. However, EVERY TIME the update would fail and I would either have a broken CC Desktop App Manager or, started recently, it would prompt me to update again.
The only solution I could find was manually uninstall CC Desktop App Manager and then reinstall it.
Perhaps the CC Desktop App Manager is not needed?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud desktop app stops loading after every restart (pc)

This has been happening since the last update. Every time I restart my PC, the Creative Cloud app not only doesn't launch automatically, but stops launching and working altogether. It is on the Task Manager as something that is opened, but it isn't. I have to uninstall and install to be able to launch again, until I go to sleep and have to do the same thing the next day.
I thought I'd find a lot of other people with the same issues but seems like I'm the only one asking about this. The apps (photoshop, etc) works fine, but I need CC app working properly to sync my files.
Is this a known issue?

Unfortunately, that did not solve the issue. Renamed the file and was able to download new programs. I was even able to use them (after effects and photoshop), but when I restarted, they were lost again. Now Audition doesn't even work. I get this message: "Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of adobe application manager from http://www.adobe.com/go/applicationmanager.
So basically, everytime I restart my computer, I have to download the cloud desktop app, install it, then install whatever programs I want to use. Then I can't restart or else I risk losing them and have to do the process all over again. Desperate for a solution on this one.

Creative Cloud Desktop Application Manager Unable to Update New Version of PS CC

Windows 7, 64 bit
Received notification of new software for PS CC. Desktop application manager appears, with a creative cloud note over the desktop app mgr saying: " A new ver of CC is available. Update now?" I click update and launching creative cloud desk appears and disappears. Note in bottom right tray says update to cc available and it too disappears.
Looked for help on Adobe website and tried changing name of OOBE to OOBE_old.
Tried to download update directly from PS CC. Went to help; update; It failed to update completely and left the following error message:
Adobe CSXS Infrastructure 4
Installation failed. Error Code: U44M1P7
Now PS CC has lost some of functionality.
Marc

Genius.
Worked a treat, although, as Lion hides the User's Library folder I had to launch Terminal to make it visible first. Do you think the fact the Library's now invisible might've been an issue here?
Whatever, all working now and Creative Cloud Files all synced again.
Thanks very much Jeff.

Creative Cloud (app) crashes on startup after update

After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process:         Creative Cloud [38993]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:      com.adobe.acc.AdobeCreativeCloud
Version:         1.7.2.419 (???)
Code Type:       X86 (Native)
Parent Process: launchd [246]
Responsible:     Creative Cloud [38993]
User ID:         501
Date/Time:       2014-09-07 11:10:17.416 +0200
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
    Submap                 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
    __UNICODE              00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
12 libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib                     0x02238743 0x2232000 + 26435
20 HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib                     0x02236ef6 processMessage + 230
22 NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib                 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 40:
0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
   ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU:     7
Error Code:      0x00000004
Trap Number:     14
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 516725
    thread_create: 6
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  1484K
CG image                           2296K
CG raster data                       24K
CG shared images                    196K
CoreAnimation                      2432K
CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
CoreServices                        128K
Foundation                            4K
IOKit                              5192K
IOKit (reserved)                     64K        reserved VM address space (unallocated)
Image IO                           4208K
Kernel Alloc Once                     4K
MALLOC                            159.3M
MALLOC (admin)                       48K
Memory Tag 242                       12K
OpenGL GLSL                        1280K
Stack                             195.2M
VM_ALLOCATE                        17.0M
WebKit Malloc                      1216K
__DATA                             17.3M
__IMAGE                             528K
__IMPORT                              4K
__LINKEDIT                         52.2M
__OBJC                             2504K
__PAGEZERO                            4K
__TEXT                            199.4M
__UNICODE                           544K
mapped file                       158.0M
shared memory                        68K
===========                      =======
TOTAL                             820.0M
TOTAL, minus reserved VM space    820.0M

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

Download of adobe creative cloud desktop always stops with error code 207. Trying for 6 hours now. What now?

Hi.
I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
Thank you,
Heiko

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. What i do?

My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.

Hi etges,
Kindly check the below mentioned link and revert if problem persists.
Link: CC applications crashes immediately after launch
Thanks,
Atul Saini

My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

What should I do? i have error while installing creative cloud desktop, i have error with number 1

I am on the mac, and i don't know what should i do?

HI Duckapemadness
Please follow the link: Other downloads and download Adobe Application Manager. On its first launch it will update itself as the required Creative Cloud Desktop application.
Let me know for any further query.
Thanks,
Ratandeep Arora

I have troubles updating the Creative Cloud desktop, what shoud I do?

Everytime I try to update after the download is almost done, a box appears saying that another Creative Cloud desktop is running and that I need to quit that instance first, but I don't see anything. I click retry but nothing happens, what should I do?

Hi agv89,
Welcome to the Community!
Restart the machine and try to download again, if that doesn't work then try the below steps.
Are you using Windows? if yes, please open Task manager press (Ctrl+Shift+Esc) at the same time and click on Processes. Check if any CCapp.exe or any other process of Adobe is running like AAM notifier or AAM, if yes end the process and start the download once again.
Thanks,
Ankit

My machine crashed on the first download with what appeared to be 90% done, now it is stuck "downloading Creative cloud desktop" at about 10% internet working fine.

My machine crashed at the first attempt to download, now the Adobe installer is stuck at 10% when trying to download Creative Cloud desktop. do I need to purge some files to get it going? iMac 10.6.8 Internet service is fine. Thanks.

Thomh57685518 I would strongly encourage you to run Mac OS 10.7 or later if possible. You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

What shall we do? creative cloud desktop is seriously broken after update

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