What should I do about purchases that were made on my account that I didn't make?

I received an email saying that a purchase of a playlist had been made on my account. I never made this purchase. To me its obvious my account was hacked. They used $7.99 of a giftcard I had on my account. I changed my password to my account. Is there anything else I should do? I plan on contacting Apple about the purchase to hopefully get a refund.
Thanks,
skyline2413

Hi...
Is there anything else I should do?
Follow the instructions here > How to report an issue with Your iTunes Store purchase
And check out this support article > Apple ID: Tips for protecting the security of your account
If you do not receive a reply from Apple within 3 to 5 business days after reporting the unauthorized purchase, use the email form for requesting a refund here Apple - Support - Contact Us
edited by: cs

Similar Messages

TS1424 How do I contact an App developer about in-App purchases that were charged to iTunes account in error?

How do I contact an App developer about in-App purchases that were charged to iTunes account in error?

In-app purchases go through your iTunes Support, so they should be the people that you contact (the developer won't be able to refund you) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own. I just watched it make the outgoing call as it sat in front of me. Should I think that it has a virus? What should I do about it?

Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own. I just watched it make the outgoing call as it sat in front of me. Should I think that it has a virus? What should I do about it?
Also, it's been a little quirky lately: slow to respond to key pad touching and making it impossible to delete Apps?
Should I try wiping it and restoring it to factory settings?
Thank you.
Ben

It isn't a virus.
I would try the Restore from backup first and if that does not help try a Restore as a new iPhone.

I just heard a news report that there is a problem with malware in mac computers that came through a recent java update. Is this true? If so, what should be done about it?

I just heard a news report that there is a problem with malware in mac computers that came through a recent java update. Is this true? If so, what should be done about it?

As usual those "news" reports mangled the facts and got most of the story completely wrong. This particular attack did not arise through a Java update, it was distributed through a fraudulent Flash download popup window, or malicious websites that Safari is designed to block.
If you run Java on your Mac you may be vulnerable to this malware. If you do not run Java there is no risk. If you routinely keep your Mac up to date with Software Update the risk is greatly reduced.
Shut off the mass market junk that masquerades as "news" and read this to learn some real facts:
https://discussions.apple.com/docs/DOC-3271

HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Error message after 10.8.2 Install: SpeechSynthesis.app is damaged or incomplete. What should I do about this?

I installed 10.8.2 and it seem to go well except at end an error message reading 'Error SpeechSynthesisServer.app damaged or incomplete'. What should I do about this and what apps would be impacted?

Triple-click anywhere in the line below to select it:
codesign -vv /S*/*/*/A*/*/A/*/S*/*/A/S*S*S*
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste (command-V) into the Terminal window.
Post any lines of output that appear below what you entered — the text, please, not a screenshot.

I was warned and I went straight to the site and they were gone. I didnt was any time. Either way, there should be a way to either store or restore such items. Have you ever lost pictures that were so important to you that you couldnt sleep or eat for...

I was warned and I went straight to the site and they were gone. I didnt was any time. Either way, there should be a way to either store or restore such items. Have you ever lost pictures that were so important to you that you couldnt sleep or eat for some time. I have and it wasnt fun. I'm glad that you were able to get yours unlike some of us.

I am still wondering why iTunes tries to confuse me every time I try to make changes in my preferences, telling me that I "don't have enough permissions", although I am the administrator.
That's clearly a fault. Whether it's an iTunes problem or a Windows problem I can't say at this time. If you search the Using iTunes for Windows forum for "permissions", you should find threads that can help you sort out this problem.
Then, changes to the format are not obvious, and I get no notice that I am burning music files as data.
If you click on a playlist and look at the lower-right of the iTunes window, it says right there what format it will use to burn the playlist.

I would like to buy an iPhone for my friend in Iceland. Two questions: will the phone work with complete utility in Iceland, and if so, what should I do to confirgure it while in the USA so that it can have full utility in Iceland?

I would like to buy an iPhone for my friend in Iceland. Two questions: will the phone work with complete utility in Iceland, and if so, what should I do to confirgure it while in the USA so that it can have full utility in Iceland?

Bad idea. There are no supported iPhone carriers in Iceland, thus some features may or may not work. Further, there will be no warranty or support for a US purchased iPhone in Iceland...your friend will be on their own. If you still want to go down this road, make sure you purchase an officially unlocked iPhone(GSM model) directly from Apple.

I cannot view folders and files in finder on macbook pro OS version 10.9.5. Why it happens and what should I do about it?

I cannot view folders and files in finder on macbook pro OS version 10.9.5. Why it happens and what should I do about it?

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Oh well that's what I heard because it's about the 90 days warranty ,,. Anyway can you please tell me what I can do to get it fixed ? It's a not really big crack in the right bottom side of the screen

What should i know about MM module for a BW interview any docs?

what should i know about MM module for my BW interview any docs?
SDN experts are very helpfull to me. i will assign points. Thank you.

Hi,
If this is inventory management that you want to handle, you can use infocube 0IC_C03.
Here a HowToguide:
<a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f83be790-0201-0010-4fb0-98bd7c01e328">https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f83be790-0201-0010-4fb0-98bd7c01e328</a>
Jacques

What should I do about a Dreamweaver CS5.5 crash? --Won't

What should I do?
System: Windows 7 Professional
Issue: For no apparent reason Dreamweaver crashed. When I attempt to restart the program it begins, but quickly stops.
Clues: About two weeks ago I noticed that some of the icons within Dreamweaver stopped displaying. It didn't seem to affect performance so I ignored it. Also, I tried starting other programs Fireworks, Illustrator and got another error:Your user privileges do not allow Fireworks to update your registry.
What should I do about this?

Many "just started happening" problems can be solved by clearing the program cache and/or restoring preferences...
Deleting a corrupted cache file
Restore preferences | Dreamweaver CS4, CS5, CS5.5
If those do nothing, it may be time to do a clean and reinstall with the Adobe Cleaner Tool:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Hello, im unable to makean icloud account on my iphone, because whenever i make an account a messege appears that this device has enough account so you can not make new account, and the problem is that i dont konw about the perevious account, so what shou

hello, im unable to make an icloud account on my iphone, because whenever i make an account, a messege appears that this device has enough accounts so you can not make a new one, so the problem is that i dont konw about the perevious accounts, what should i do to delete pervious accounts and create a new one?

The problem is that there is a limit for creating new iCloud accounts from a device and if the previous owner already created three accounts with this iPhone you bought from him, then you would have to use another device in order to create a new one.

Where can I find the purchases that were made from itunes and apps?

Where can I find the purchases that were made from itunes and apps?

You can view the full purchase history on your account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
On an iOS device you can only view the last 90 days purchases (and optionally contact iTunes Support if you have a problem with one of them) via http://reportaproblem.apple.com

I have insurance through apple for my iPhone 4. Last night my phone was stolen. Am I covered under insurance to get a new phone? And how much will it cost? Second- what should I do about it? I don't know if I should shut down the phone or what?

I have insurance through apple for my iPhone 4. Last night my phone was stolen. Am I covered under insurance to get a new phone? And how much will it cost? Second- what should I do about it? I don't know if I should shut down the phone or what in case my iPhone is able to be located or what not?

Jonryan21 wrote:
I have insurance through apple for my iPhone 4.
No, you simply do not. Apple does not sell insurance.
Apple offers an Extended Warranty called AppleCare.
Warranties doe not cover lost or stolen devices. Buy a new one.

What should I do about purchases that were made on my account that I didn't make?

Similar Messages

Maybe you are looking for