What should I do if I've got a problem and can't contact with call center

Hello guys. I just did purchase iphone4 from online store and just received it last Monday 15th Nov. I found that the charging adapter haven't worked at all since the first time I used it. I tried to test it several times and I also went to an apple retail shop to try it but it didn't work as well. They said I had to call to customer service to ask for a new one because they can't replace it for me.
Anyway, I've just called to call centre service and talked to a officer who serviced me. Unfortunately, I got a signal problem at that time and didn't ask him the name, although he do know my problem. I mean I could hear his voice clearly, but I didn't hear me
Then I tried to call it second time again. Another officer picked up the phone and asked me the problem. They leaved me for waiting with waiting songs around 3-4 songs( almost 10minutes) and the signal has disappeared. it should be frustrated for me. What should I do?
Message was edited by: Hakuna_pui

I used both to call to them
Is it ok if I will send the adapter back to apple shipping without permitting from call centre?

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