What should I do if there isn't a link to send me an email to reset my security questions?

When I go to appleid.apple.com to reset my security questions it tells me to click on a link to send a reset to my email. However, the link isn't there and I don't know how to fix it.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117291)

Similar Messages

  • HT5312 What should I do if i have forgotten both my recovery e-mail, and the answers to my security questions?

    What should I do if i have forgotten both my recovery e-mail, and the answers to my security questions? Will i have to make a new apple ID? I recently got an Iphone 5 and to purchase anything from itunes i need to confirm my account by answering the questions. Is there anything i can do?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT5312 I'm not getting an email to reset my security question what do I do ?

    I have forgotten my security question and have clicked on the link to send an email to reset my security questions and I'm on getting the email, what should I do ?

    If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96899)

  • HT5312 The option to send an email to reset your security questions and answers is not available and i have a rescue email already. What to do?

    The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • HT5312 I can't get a rescue email to reset my security questions. I clicked the link but there's no massages in my inbox alternate email. Help please :(

    I can't get a rescue email to reset my security questions. I clicked the link but there's no massages in my inbox alternate email. Help please :(

    You are checking your rescue email account - an alternate/secondary email address is a different setting/address on an iTunes account. If it's not in the spam nor inbox then you could try requesting it again, or contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 I can't receive email to reset my security questions why ? However I can receive email for any thing . what can I do ?

    I can't receive email to reset my security questions why ?
    However I can receive other emails from apple . what can I do ?

    If you aren't receiving the reset email to your rescue email account (and you've checked the spam folder on that account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 it wont send a email to my email to reset my security questions what should i do?

    i have 15 dollars on my account and it wont let me buy music because i need to answer the security questions and i dont remember them so i went on my laptop to reset my security questions and it wont send an email to resewt them on my email i dont know what to do im 14 and dont have a credit card to make a new account
    Help?

    The same thing happened to me. You probably have some other email that the emails are being sent to, for me it was some werid Apple email. Go to www.Apple.com and hit support. Contact the Apple support and they can get it taken care of.

  • I can't remember my security answers and there isn't a link to send them to my rescue email

    I can't remember my security answers and I need them to make my first in-app purchase. The link to send them to my rescue email did not pop up and now I am locked out of my security questions screen for eight hours. What do I do?

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • What happens if I don't get the email to reset my security questions? What do I do?

    I forgot the answers to my security questions, and I can't buy anything until I answer them. I hit the "send email" thing, but never got it. I checked my spam folder and it isn't there. What do I do. I can't do anything until those questions are answered! Help!

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • The rescue email to reset my security questions isn't one of my email accounts. How do I change the rescue email?

    Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it. When I try to buy something it tells me to go to my security questions to verify my account. Then all that happens :( please help!

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    b3nnyboyy wrote:
    Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it.
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers

  • What if i don't receive the email about resetting the security question

    I have verified that the email i use was the correct one. So when i request a change in security questions, i am supposed to receive the email from Apple, which is my own Apple ID account.
    I had been requesting the security question reset email for numerous times and i had receive none.
    Is there something wrong here? Am I the only one meeting such situation.

    The following may help: If you didn't receive your Apple ID verification or reset email - Apple Support

  • What if i don't remember my answers of my account security questions, and i couldn't find that option to send an e-mail to reset my security questions.

    i really could find a way out

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87905)

  • What do I do if the link to reset my security questions isn't there?

    I'm not sure what to do if the link to reset my security questions isn't there, can anyone help?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (119087)

  • I want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?

    i want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?

    Hello minhluhoc,
    It sounds like you are unable to reset your security questions but do not have access to your rescue email address. According to the following article you will need to contact the iTunes Store support team:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • HT201363 How do I reset my Security Questions if I don't remember the answers? There are 2 questions and I know my password.

    I just bought an iPad Mini and when I tried to buy something it asked the security questions, I didn't know the answers to either question. Now I'm stuck and can't purchase anything until I fix this. Please help.

    Hello Flyaway_souls,
    Thanks for the question, I understand how frustrating this may be. If you do not recognize your security questions, or do not know the answers, see the following article for steps on how to reset them:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
         - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password
         - sign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
         - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

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