What should I do now?

Question

ok well this is a long story so bare with me.
I had 3 MBP replacements. All faulty (I`m not even going to go into that)
After the 3rd MBP I wanted my money back but because the first MBP was purchased by best buy my only option was to get a full refund through a store credit.
I was fine with that because I wanted to give the new intel iMacg a go since they didn`t have nearly as much problems as the MBP. So the day I got the store credit I wanted the iMac with the 256 MB VRAM. They did not have it in stock and weren`t sure when they`ll get it. (I`m talking about the apple store in Toronto at Yorkdale Mall) So I waited a week and gave them a call to make sure if they did recieve any. The lady I talked to told me that they do have it in stock so I headed down to the apple store (2 hour drive from my house) Once I got there I was told that they do not have the 256 MB VRAM version and the one they put on hold for me was the 128 MB one. So after I talked to the manager that I drove 2 hours for nothing he agreed to give me 10% plus 10%student discount on the 128 MB one and once they`ll recieve the 256 he will give me a call and I would be able to replace it even if it`s over the 14 day exchange guarantee. I got that in written statement from him.
So since they had no clue again when they`ll be getting any I called them 3 weeks later. Again I talked to a clueless person. I asked her if they had the 256 VRAM version. She told me yes. I repeated myself to make sure she again said yes they have it. Then I told her that I would want to make sure because the last time I was told that they had it I drove down there just to find out that they don`t have it. SO then she told me that she`ll check it out and once she came back told me that they did have it recently but are now sold out again.
I NEVER recieved a phone call which I was told that I`ll get. Yesterday I called them about 4 times throughout the day trying to get in touch with the manager that agreed to call me and finally after the 4th time I got to talk to him. He told me that he`ll look into it and will call me that day or the next day the latest to let me know what`s happening. The next day I again called about 5 times every time they just asked for my name and number and told me that he`ll get in touch with me which he didn`t. SO just before 9pm when they`ll close I called them again and talked to another manager and basically what she told me that They did have like 3 or 4 in stock but I am not a priority and they sold it and now they are not sure when if at all they`ll be getting any more.
I would like to know what and to whm besides the managers there I could complain about the poor service and how they ignored me after I was promised to get one as soon as they get the units.
I think I deserve some compensation because this is just getting ridiculous. Waiting for a month and finding out that they did have it and I never recieved a call tellink me that they do have it in store.
Basically the last manager i talked to told me that I should wait and see if they`ll get any more of the iMacs. I gave them my name and number again ( about the 15th time) and my email and she told me that they`ll let me know if they get some. I somehow don`t believe them since I never got a call from them the first time they had the shipement. They can`t tell me when they`ll get the units aswell so basically they are totally clueless and won`t do anything for me to satisfy me at all. ALl they do is frustrate me more.
I want to know whom I need to speak to in order to get some results or have something done for me after thye whole ordeal.

Answer 1

Not to come across as rude, but no one has any suggestions because the post is very long with lots of detail - and it is not a technical question.
What should you do? Call the store, call AppleCare, call Apple Customer Relations, but no one here could possibly do anything to spur on either the Apple Store or Best Buy.