What software is missing in itunes for showing my ipad?

My ipad2 will not show up in itunes so I can update it to 5OS.  I have the latest itunes and have tried deleting and reinstalling to no avail.  I get an error message saying it can't be shown because it is missing software. 

Apple has a very good article on how to uninstall, some manual steps req'd.
OS ?
What version you had?
running 64-bit?
Google is really helpful, it indexes forum and there have been 100s of threads on same subject since iOS 5.
There is also iPad forum.
http://www.apple.com/support/itunes /ipad
Services - Apple Mobile Serives, bonjour, iPod Service are essential - you may need to restart those, also to go to Programs and instead of install, use the Repair button... and THEN launch iTunes and follow with attaching iPad
direct USB connection? hubs don't work
some AV software conflicts
If Device Manager and/or control panel "devices and printers" shows iPad with an alert or yellow icon or unknown usb device.... that is hard - next to impossible.
There is always backup data, Windows Easy Transfer, and clean install, if only on separate drive/partition just to get iOS 5. That is what I ended up doing.
Even a normal uninstall does not remove everything, and some things are in wrong location directories. Normally Apple leaves older versions around which never made sense and can interfere.
Not just iTunes but ALL Apple software needs to be uninstalled and removed.
Look for any Apple related and look for "Lockdown" and WOW64 if needed to find "Quicktime" remnants.
https://support.apple.com/kb/HT1923

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