What software which i need to operate the adobe media encoder?

please help me. i have make a movie in adobe premiere pro cs4, but i can't export it. i have download adobe media encoder, but it can't work. then i download adobe support advisor and adobe manager, but the adobe support advisor shows this : "Inspection could not identify any issues. Please contact Adobe Support for further assistance. http://www.adobe.com/support" after i click run in diagnose creative suite product installation.
what software which i need to operate the adobe media encoder?
how to use the adobe support advisor?
please help me, i have chat the adobe contact support, but they say that i must talk to technician. i need this movie. this is my first project. please help

More information needed for someone to help
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679

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