What support is available for universities on-boarding to iTune U?

I'm interesting in know what, if any, support Apple provides for iTunes Unversity content providers. For example, we would probably need help integrating with our in-house authentication methods. Is there a fee for this kind of support assistance? What about support for general operation of the iTunes U site? Thanks.
-Kristi Aho
Johns Hopkins University

Hi Kristi
Have you read the admin guide?
http://www.apple.com/support/itunes_u/
When I was building our site I contacted our Apple account manager to ask for some technical support and I was refered to somebody at Apple who helped me with technical issues.
I also attended two Apple Tech Series seminars one for Tunes U public sites and another for private sites. I'm not sure if they still run these as I've not seen them advertised for some time but that would be another question for your Apple account manager.
As an aside I have to say - and I don't wish to be overly critical here - but I think the supoort for iTunes U administrators could be improved. I felt very much 'on my own' when it came to building our iTunes U store. The admin guide is useful but, in my opinion, could be improved (poor navigation and info missing or out of date). The tech support I got from Apple was appreciated but it was a bit ad hoc, I'm not sure that the person I spoke with was an iTunes U expert. Not all of my questions were fully answered and I received some misinformation and in some instances I was refered back to this forum! In the end most of what I learned had to be learnt the hard way through trial and error. It would be really helpful if there was a dedicated technical helpdesk for iTunes U administrators that we could contact for advice and support.
Tom

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