What the **** is wrong with the apple store

Today I restored my old iPod touch 2g to iOS4.2.1 it completed the installations successfully but at last it needs to connected to the apple store but its not working ! it runs "Accessing Apple Store" for hours but not connecting! I'm bored of this stuff ! now i cannot use my ipod it says to connect to itunes and itunes ***** !

it runs "Accessing Apple Store" for hours but not connecting!
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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How much does it cost to go to the apple store and get your cracked iPhone 4 screen fixed?

Today my friend dropped my phone and the screen is shattered. I got my phone in June and I am not sure there is some kind of warranty avaliable. I see some people getting it done for free and some people paying $149+. Does anyone know what the apple store can do for you?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

When i use the apple store, Your request is temporarily unable to be processed. what is wrong with it? can someone help me?

when i use the apple store, Your request is temporarily unable to be processed. what is wrong with it? can someone help me?

Try turning off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
Disable anti virus software if you have that installed before downloading media from the App Store.
When you post for help, please tell us which Mac OS X you have installed. Thanks !

Random restarts I took it to the apple store and they said there was nothing wrong with it. record shows 60 random restarts. what can I do?

I have a MacBook pro that I bought in 2012, I have had problems with it randomly restarting almost since it was new. I called tech support several times and they did tests each time and thought they had it fixed but later it started again. Some times it will go a month and not do it but lately it has been doing it more frequently some times several times a day. Day before yesterday I took it to the apple store and left it. today they called and said they could find nothing wrong with it. But they said they could see where it had restarted 60 times. Does anyone have any suggestions.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Ifou don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

I purchased Lion and installed it my first Mac. I then went back to the apple store using my laptop to install Lion. Under purchases it tells me I have no purchases. What am I doing wrong?

I purchased Lion and installed it my first Mac. I then went back to the apple store using my laptop to install Lion. Under purchases it tells me I have no purchases. What am I doing wrong?

Another option is to DL with the first Mac and save a copy of the installer app. Then, just copy it to the other machines and stop wasting resources DLing for each machine.

I have a iphone 5 and I can login with my apple id to purchase music. However, when I try to login into icloud using the very same username and password that I use in the apple store it does not work to enter icloud, so what what gives???

I have a iphone 5 and I can login with my apple id to purchase music. However, when I try to login into icloud using the very same username and password that I use in the apple store it does not work to enter icloud, so what what gives???

I could do that, however when I select the icloud button (or whatever the heck it is) I am asked to enter the apple id and password. So if you are suppose to create another one for icloud you'd think it would give you the option at this point which would be logical.

My mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be?

my mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be? can it be a software issue with the wifi?
also i noted that it has only been doing this since quite recently, before it was fine
please help!

First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|timed? ?o' | tail | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Reset the System Management Controller.
Run Software Update. If there's a firmware update, install it.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the View menu or the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live were we only have dial-up and the Apple Store said this is what I need.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live where we only have dial-up and the Apple Store said this is what I need. In addition, when I connect the phone to the connecter it falls out, it will not click in.

Why are you using a usb ethernet adaptor? Just plug the modem into the usb port.

Good Evening, I bought a Mac Book Pro in Miami and with Apple Care that was recorded in the Apple Store - Lincoln Road. Now I can not get access to Apple Care here in Brazil. Someone tell me what happens? Please help me solve this problem.

Good Evening, I bought a Mac Book Pro in Miami and = with Apple Care thatwas recorded in the Apple Store - Lincoln Road. Now I can not get access toApple Care here in Brazil. Someone tell me what happens? Please help mesolve this problem.

Call Apple Care

Want to buy Air Nav Pro. Available in the Apple Store in a pack with Air Nav Standard. What advantage to have both ???

Want to buy AIR NAV PRO for training and preparing flights with an Ipad2.
This app is available in the APPLE STORE in a package with AIR NAV STANDARD.
What advantage to buy both AIR NAV PRO and AIR NAV STANDARD ???

You can only buy content from your own country's store i.e. the Egyptian store if you are in Egypt - you need to be in a country to use its store, so to use the US store you will need to be in the US and have a US billing address on your account. If there is an app or any other item that you would like to be buy that isn't currently available in the Egyptian store then you can try requesting that it be added, but unless the app's developer or rights-holder agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html

I got bad advice at the Apple store - ended up with an iPhone 6 I can't use properly. What now?

Hey folks,
I'm hoping I have some options that I can leverage.
The story goes like this:
- I went to the Apple Store in Palo Alto as I was visiting
- I wanted to purchase the iPhone 6 with the intent of using it in Australia
- I spoke with the staff and they told me that I should purchase the device full price and they pointed me to a model on their product list as well that would work far east / Australia
- I proceeded to make the iPhone 6 purchase at full price
- When I reached back in Australia, to my dismay, it turned out that the phone refused to support 4G LTE because of incompatible frequencies. I was told by folks locally that the model I was told to purchase was the wrong one for the market (A1549) !!
Two questions:
- Aren't the Apple store folks supposed to know the difference between the models particularly as I'd specifically requested for it?
- Is there absolutely any recourse for me (now that the phone and I are both in Australia) ?
Thanks!

There is no guarantee that any US iPhone will get 4G/LTE in any other country but it should work on 3G. You also have no warranty with that phone. The only unlocked iPhone currently sold at the Apple Store is the T-Mobile model although the Verizon model is also unlocked.
To get a model for the Australian market that works on 4G/LTE you should purchase the model A1549 in Australia. If you purchased your iPhone from the US in the past 30 days you can return to the states and return it.

What could be wrong with my iMac? When switched on the screen displays the apple logo with a busy bar at the bottom of the screen. This displays the progress of the computer trying to do something. To fill the bar takes about 30 mins and then switches off

What could be wrong with my iMac? When switched on the screen displays the apple logo with a busy bar at the bottom of the screen. This displays the progress of the computer trying to do something. To fill the bar takes about 30 mins and then switches off

Which OS X is installed?

TS2755 I have an iPhone 5 and am experiencing problems with receiving photos in iMessage from other iPhone users. I have been to the Apple store and the genius could not find anything wrong with my set up. suggestions anyone?

My iphone 5 is receiving photos from other iphones as text, not imessage...the genius at the apple store did not find any problems. suggestions anyone?

- On her iPod go to Settings>iCloud and turn off contacts and other things if you want.
- On the iPod go to Settings>Messages>Send and Receive and add here own email address and delete the Apple ID email address. Also uncheck yur phone number if it appears. The only way to delete the phone number is to use an Apple ID not associated with the phone. You do that in Settings>Messages>Apple ID
You can go to Settings>FaceTime>Yu can be reached at and add here email and delete the Apple ID.

HT1553 My motherboard failed and was replaced at the Apple store but I did not have my backup with me for the tech to download. When I try to download, a window comes up that the volume has the wrong case sensitivity and will not download. Thank you for a

I did not have my backup with me when my hard drive failed and was replaced at the Apple store. Now it will not download to my new hard drive. A message says that "the volume has the worng case sensitivity for a backup". How can I resore my data from the backup?
Thank you

This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly.

What does the Apple Store do with our old iPhones?

Question -- I have a water damaged iPhone and I am probably going to have to get it replaced at the Apple Store. It's basically bricked and won't turn on, but what happens when I swap it out? Do they try to fix the old one? Or just gut it for parts? I ask because I have private pictures and notes/passwords, etc. on there that I would worry about people having access to if they were able to get the phone working again.
Once I switch my backed up data and port my number over to the new phone, would anyone still be able to access that stuff on the old one? Or if they did get it working again, would it go back to a restored version?

I guess the real question is if the phone is recoverable, would my data still be on there? I'm worried about my pictures/notes being recovered? Or does that all port over to my new phone?

What the **** is wrong with the apple store

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