What to do as Illustrator CC does not launch?

My free trial worked fine. Upon purchasing illustrator, it no longer launches. After clicking on the application, it trys to launch
and I see in the dock a couple of bouces of the icon and then it's gone. Failure to launch.
Any ideas? Contacting Adobe tech support is like searching for a Unicorn.

My system is Mac OS X 10.6.8. I regestered through the Adobe portal. First I tried the trial version. It worked fine, I signed up to the Adobe CC monthly subscription.
I have CS5 which works fine but sometimes I get files from my clients that are created in CS6 so with the subscription method it seems economical. I've had the subsription
for about two months and now I have a file in CS6 which I need to work on.
When I launch illustrator, the icon appears in my dock for just two seconds and is gone. Through some miracle I was able to reach tech support on the phone, after about 20 minutes I lost
the connection to India and have not progressed. On another note, I've just subscribed to Adobe CC for InDesign, and that launches perfectly.

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I'm on Mac OSX (10.5.8) using Acrobat 7 Professional and Acrobat
Reader 9 to view the pdf. I created it by exporting. Attached is a
screen capture of the letterhead. Since I posted, I sent a test pdf to
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281 444-5749
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This email is intended to be reviewed by only the individual or
organization named above.
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What to do as Illustrator CC does not launch?

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