What to do, how to decide whether or not to download and how to download?

Firefox - can't print emails; do not know how to download or whether to download, Total new novice, don't know the language so need to do screen shots and point out what you are talking about. Do not know whether to choose orbit downloader, and then what to do? Thanks!
== This happened ==
Every time Firefox opened
== months ago

See these:
[https://support.mozilla.com/en-US/kb/Adding+screenshots]
http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

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