What to do if apple does not want to repair a fabrication defekt?

Question

I was using my macbook that I´ve received as a present from my father in april (he bought in in January but I live in a different country) all day long.
For spotify, replying on e-mails and watching online series. In the late afternoon I recognized that there was like a scratch inside the display. First I thought it was a hair on the screen. As I put my finger on it and I tried to wipe it, there was like a pixel explosion on the screen. Where I had my finger there is a impact point. It looks like somebody threw a stone at a window. There is a white point and from there, there are stripes that go everywhere. Colorful ones that go up and black ones at well. I went to the genius bar and tried to explained what happen, he said this is not possible and I checked in the internet and I found that it happened already to some people, but they had even a hole burned in the display. I don´t know what to do, they want 680 CHF for something which was not my fault. He said I probably closed the screen with something lying on the keyboard. 1st of all, there is no scratch nowhere on my computer, it´s inside the display and 2nd I am not gonna buy something for 2080 € and not be careful with it. I even spoke with the support hotline, they said that I should not pay for it, but the person in the mac store says differently. And the manager says it is a mistake of use and the guarantee does not cover it. What was my mistake and what should I do?

Answer 1

VforValerie
. Where I had my finger there is a impact point. It looks like somebody threw a stone at a window.
Very accurate analogy, ...except for stone,... replace that analogy with "softball".
Thats called a blunt impact reverse crack.
Those "colorful stripes" are damage to the LCD on the inside.
That "white point" you speak of is where the blunt impact occured.
typical glass impacts on notebook/laptop screens are of 2 types
about 90% are impacts, causing a crack(s) you can feel from outside (and inside)
the remaning 10% are blunt impacts you cannot feel from the outside, a blunt impact or pressing causes the glass to crack from the reverse side.,.......
which caused the white point, which caused the cracks "lines" (as you call them), which caused the LCD to be damaged.
You said   - "And the manager says it is a mistake of use"
As a former laptop repairman,....I agree with the manager.  Something pressed against or impacted the screen. Further still a blunt 'something'.
Its not a "defect of mfg.", not with
A: a white point ...B: crack lines and ....C: especially not with the LCD leak/damage
However as baby boomer said, call Apple and see what pans out.