What to do if apple support fails to rectify the problem? can the device be replaced??

i am using an IPOD 4 Gen
last 4 months, my ipod is not getting detected on my Windows 7 PC
its not detected in itunes nor in my computer
however it is charging.
it is charging via adaptor as well
i have tried changing cables, uninstalling/reinstalling i tunes.... going to SERVICES.MSC and doing all settings..
done almost everyting under the sun.
called up apple helpline, they helped for 7 hours over phone but no joy
what should i do now
can the ipod be replaced... i have taken it 4 years back

After four years they are not going to replace your device for free.
If you put it into disk mode and Windows doesn't detect it then either the cable is faulty, or the docking port. I've seen the port get clogged up with enough lint to prevent the a good electrical contact with one or more pins which is enough to prevent communications. This can be cleaned out with canned air or gently teased out with a thin sliver of plastic or cardboard. See Corrupt iPod classic for some info. on device diagnostics.
tt2

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