What to do if I purchased the wrong APP?

If I purchased the wrong APP, how do I get a refund?

Help here > How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

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HT204266 I purchased the wrong app. When i contacted the vendor he told me to go to the app store and request a refund then download the correct version. How do i request an app refund??

I purchased the wrong version of an app. The vendor told me to contact the app store for a refund. How do i so this????

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

TS1702 What do you do if you accidentally purchase the wrong app?

I accidentally purchased Keynote for iPhone (instead of MacBook) but I haven't downloaded it. How can I fix this so I don't have to pay for something I don't need.
Thanks in advance,
Elizabeth

If you purchased it by mistake...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
Explain your issue...
But it is stated that all Sales are Final...

HT3702 how do I get credit for purchase of wrong app?

How do I get a credit for purchasing the wrong app?

No-one here can anticipate Apple's response but if the 'wrong' app was purchased by accident and the right one is available on the App Store (like a name variant) they may agree. Worth writing anyway.
Apple - Support - iTunes - Account & Billing

HT4539 I downloaded the wrong app for $8.99, and Iike to know how to get my money back as soon as possible. I don't have iTunes on my computer so I can't use that

I purchased the wrong app for $8.99 called Microsoft PowerPoint 2010 guide. And I would like my money back as soon as possible, and I don't have iTunes on my computer. Thanks.

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I do not have the ability to edit my .pdf once converted into a word document. Did I purchase the wrong version?

When I covert my pdf into a word document it does not allow me to edit the actual text. I can add random text to the document, not following the format of the document (not aligned, not the same font, etc.). I can add text, but I cannot what is already in a sentence or paragraph.
Did I purchase the wrong version?
Thanks,
Cindy.

Hi cindyjay,
You have the right tool for converting PDF files to Word. For starters, please try triple-clicking in the text block that you want to edit. If that doesn't work, we'll need to take a closer look at how the PDF that you converted was created (did it start out as a scanned document, for example). If it did start as a scanned document, it's important that OCR (optical character recognition) was performed during conversion to convert scanned text to editable text. OCR is on by default when you convert via the ExportPDF website, but can be turned off if you convert via Reader.
If triple-clicking doesn't work, let me know, and then we'll take a closer look at your file.
Best,
Sara

TS1702 I purchased and app and it was the wrong app. Not only that but it didn't download. How do I get my money back?

I purchased an app and it was the wrong app. Not only that but it didn't download. How do I get my money back?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I accidentally purchased the wrong platform. Trying to get it exchanged with no success.

I accidentally purchased the wrong platform. I am trying to get it exchanged. No telephone support. No online support. It seems I have to register the product first, but the link to that page shows up as a java applet runtime error. In short, a useless product and horrendous experience. Does anyone know how I can exchange this bloody product? I've been using photoshop for 20 years and the customer service is appalling!

No, I'm talking about PSE13. I was going round and round in circles because I couldn't get telephone support and theonly suggested support was the forums. When I clicked on the link you gave me, Barbara, I also got chat support. The person who helped me was fantastic. They created a new serial number for me and I am able to download the correct version. I don't know hwy your linl gave me this option, but thank you! I was about to throw my mac out the window.

HT4926 I started editing my project in Final Cut Pro trial, then purchased the full app. Now I can't find my project. What gives?

I started editing my project in Final Cut Pro trial, then purchased the full app. Now I can't find my project. What gives?

Did you by any chance move the Events and/or Projects folders? Are they on an exteranl hard drive and it is now not plugged in?

How do I cancel a purchase of the wrong app?

I was referred to an app and purchased the wrong one. I would like to cancel the purchase of the app I do not want. How do I do that?

As an official policy you can't. The Terms of Sale for the iTunes Store say that all sales are final. But you can contact the iTunes Store, explain your mistake, and ask if there's anything they can do for you:
http://www.apple.com/support/itunes/contact/
Don't be surprised if they can't, though.
Regards.

I bought the wrong app. can i un-download it?

I bought the wrong app for my MacBook Pro and I figured it out after the fact I bought it. Is there anyway to un-download the app that i bought on accident?

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."

I can't purchase The Daily App after the 14 day free trial it gives me an error code that it can't connect t the iTunes store.

I can't purchase The Daily App after the 14 day free trial it gives me the following error code. We were unable to process your purchase because we encountered the following error: Cannot connect to the iTunes Store. Please try subscribing again by going to Subscription Offer in the settings menu. The app does show up and indicates that it is installed I can't figure out what is going on........any ideas would be greatly appreciated.

If you're having problems with the App Store you might try this:
1 - enable the Debug menu in App Store:
open the Terminal application.
copy the command below and paste into the Terminal window:
defaults write com.apple.appstore ShowDebugMenu -bool true
followed by Enter.
launch App Store, login.
2 - select the Debug ➙ Reset Application option:
3 - launch App Store, login and try again.
OT

I bought the wrong app and would like a refund.

I just bought the wrong app and would like a refund on it.

All sales are considered as final. You could write and ask for consideration.
Refunds from the App Store or iTunes - Apple Club

Ive downloaded some apps onto my pc yet only 1 has synced to my ipad, it says something about theres a problem with my billing, yet I purchased the 1 app I got for $20, but 1 free app and another paid, wont sync, i di have money in my account

Ive downloaded some apps onto my pc yet only 1 has synced to my ipad, it says something about theres a problem with my billing, yet I purchased the 1 app I got for $20, but 1 free app and another paid, wont sync, i di have money in my account

Right click on your iPad's name in the iTunes app on your computer and choose to transfer purchases. That should transfer anything that you have bought with the App Store app on the iPad to the iTunes app on your computer.

I purchased the Pages App on my iPhone. Does that include the Pages Application for my Mac Mini? If so, how do I get it onto my Mac?

I purchased the Pages App on my iPhone. Does that include the Pages Application for my Mac Mini? If so, how do I get it onto my Mac?

No it does not. The 2 are separate.
To get Pages on your Mac mini purchase it from the Mac App Store. The icon is on your Dock.
Peter

What to do if I purchased the wrong APP?

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