What to do if iPhone freezes, What to do if iPhone freezes
The phone is unresponsive. The touch screen appears to not be working. Is there a "reset"
Standard troubleshooting...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
If still a problem restore from your backup.
If still a problem restore as new, i.e. without your backup. See how it runs with nothing added to it.
If still a problem, it's likely a hardware issue.
Similar Messages
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I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. initially itunes would let me go so far as downloadin the new software then an error poped up as soon as the download finished, and now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service, reconnect or try again later" any ideas on what i shud do?
Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore
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My iPhone 5 is frozen and when I touch the screen nothing happens? Um it's been going on for 2 days and when I try to type something the keyboard types letters by itself and then when I go to home and try to tap an app it won't let me or open a folder and sometimes it happens and other times it's fine for like an hour until it starts glitching again and freezing. My screen is also cracked but I don't think that's the problem. What should I do cause I have no idea and it's really annoying.
Hey, There are afew things you can try.
- Simply turn your phone off and back on again
- Hold down your home button and your lock button and let goes as soon as the screen goes black (Phone will power down) - Then turn on your phone and hey presto!
- Back up your iPhone to your PC, then restore it..
this ones last cause I think you may have tried it already..
- Close all open applications
Hope this helps!
Kieran. -
Freezing and crashing iPhone 5S - What do I need to do before going to Genius Bar
Bought a iPhone 5S in October. Started crashing, slowing down and freezing up 5 days ago. Revived it by hard reset (pressing power and home buttons).
Contacted Apple Support online chat, advised to restore from backup, try to use minimal function, and if it still had the same problem, need to go to Genius Bar.
So it continued to crash and freeze, and all the Genius did was to reset my phone and told me to not restore from backup.
My local Apple Store is difficult to get to - middle of town, difficult to get parking, and if this wasn't the holidays season, I would struggle to get to the Store during it's opening hours. A bit annoyed that I wasted time to go into the Genius Bar today when I could have easily wiped my phone at home!
My question to all of you is, if the phone continues to crash and freeze with the new setup, anything else I need to try before heading back to the Genius Bar? Don't want to waste anyone's time!
Thank you.PhilipRoy wrote:
crashing and freezing phone is not not NOT related to hardware. It is without dout and with a high level of certainty a SOFTWARE issue which will require restorationg to default settings WITHOUT restoring the backup.
You're still not reading what the OPs are posting.
He has already restored it as new, not from a backup: "all the Genius did was to reset my phone and told me to not restore from backup. "
And, a hardware problem can DEFINITELY cause the symptoms described.
OP, if you have restored the device as new (iOS: How to back up your data and set up your device as a new device - http://support.apple.com/kb/ht4137), following those steps exactly, then you've done everything you can do. If the device, in that state, is still freezing & crashing, then it is almost definitely a hardware issue. -
I have Windows Vista and my iTunes is v10.5, I have and iPhone 3GS and an iPhone 4. Everytime i try to update my phone to iOS5 it stops on Backing up and freezes. What can i do? Do i need t upgrade my phones on a Mac? Please help it would be greatly appreciated.
Your expectations are not based in reality.
Your G4 will not run iCloud. There will be no upgrade from Mobile Me to iCloud for you with that machine unless you do it manually, and only mail will work without further expenditure. -
i've jail break Iphone 3GS. i tried to restore setting (erasing all data and media) without connecting to computer/itunes. When it starts it freezes by showing apple logo only. what is the solution. please help me out. Here i don't have iphone service center too.
Although not illegal, Apple discourages a user from modifying the iPhone OS in any manner, including "jailbreaking". Apple feels so strongly about this that discussing methods to assist a user trying to either jailbreak or "unjailbreak" an iPhone are prohibited.
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Whenever i try to sync my iphone it always says backing up and it jus freezez there what should i do
whenever i try to sync my iphone it always says backing up and it jus freezez there what should i do
Look at the status bar and the bottom of the summary page, what is taking up space?
Then manage the content on the device. -
my iPhone was backing on my phone the iTunes symbol is there and the plug symbols the phone freeze an i wont open back up what can i do
http://support.apple.com/kb/ht1414
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My iphone 5s got freeze last night when i wanted to reset it. what shall i do?
my iphone 5s got freeze last night when i wanted to reset it. what shall i do
Do NOT try to turn it on or charge it. That will likely kill it.
Let it dry for a week or so, then try.
You will likely need to get a replacement. -
When i go to sync iphone 4 it freezes during back up and won't work. What to do??
Everytime i connect my iphone into itunes it goes to syncing it. on step two (backing it up) it completely freezes and does not restart. i can't get music on it ringtones NOTHING. I just bought this a few days ago too what should i do?
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID. -
I have iPhone 5s. After updating to 8.0.2 , it freezes often when i cut the call... happened 7 times ... had to switch off every time .... what to do?????? help....
Hi there SraZamora,
The troubouleshooting steps in the article below can be helpful when troubleshooting unresponsive devices.
iOS: Not responding or does not turn on
-Griff W. -
The Iphone 4 patch IOS 7.6 is suppose to be a security update but it freezes the phone and doesn't reset. Help I need my phone. What makes the phone go back to normal? There is nothing but a simulated plug in wire and an ITunes icon on a black screen.
Hi SDPISMENOW,
If you are having issues updating or restoring your iPhone after attempting the iOS 7.0.6 update, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden -
I am attempting to download IOS 6 to iphone and get error code 1602 which also freezes my Iphone. What can I do. Please help.
Wow, I found a solution in another thread:
I had exact same error.....
Rebooting - Failed
Logging in to iTunes - Failed
Logging into itunes Store - Failed
Logging into iTunes Genius - SUCCESS I woulnd't have thought it would make a difference but it does Then just log into the 'other' services with iTunes.
Good luck!
I still need to know how to change the name to Ann, though, Mike keeps popping up - and yes, I have changed it under Settings..... -
Hi. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!! Thanks advanced!!
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
My iphone keep coming on then freezing and then shuting off again what do i do
My iphone keep coming on then freezing and then shuting off again what do i do
Try a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
What do you do when you iphone 3gs freezed while it was resetting it?
I tryed reseting my iphone 3gs but it freezed! i been staring at the apple icon for about a hour! What do i do? please help.
Re-boot it. Hold power and home until the Apple logo appears.
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