What to do if redemption code says used?

Who should I contact if after I receive my free redemption code for mtn. lion I am told redemption code has been used?

Launch the MAS, login, OPTION-click the Purchases tab, and you should be able to DL it again.

Similar Messages

  • The redemption code i used did not open the creative cloud application it just gave me 30 day trials

    The redemption code i used did not open the creative cloud application it just gave me 30 day trials
    What do i do know am i allowed a new redemption code I used a PC

    What product did you purchase and where did you purchase it from?  I am not sure that Creative Cloud is involved with redemption codes, so you might have some other version.  A redemption code is normally used to acquire a serial number, and the serial number is what activates the application(s) to full use.  But serial numbers are involved with licensed software, not Cloud subscriptions.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Present your findings to whomever sold you the code. They need to provide you with one that works properly.

  • Redemption code says inactive, bought package yesterday

    A few questions here about photoshop elements 10 / premiere elements 10.
    I bought Adobe Photoshop Elements 10 / Adobe Premiere Elements 10 combo pack. Came home excited for new software and I had to go online to get a serial number. No big deal, takes 5 seconds. After all, this couldn't possibly be harder than getting an E-book onto a Kobo... So I enter the redemption code with the re-captcha. BOOM "redemption code is inactive. Please contact Adobe customer support." How may I ask do I do that? Any numbers? Yup it turns out after 3 minutes of searching, so I call it. Aaaaand now they say I can't have free support for a $150 program because it's "Elements". Talk about a catch 22.
    1) What does inactive mean? Does this mean the Authorized Adobe Reseller did not scan it out correctly? Did the product sit too long on the shelf? Did someone try to use the code and it no longer works? No clue here, and no information given to resolve it other than "contact Adobe support".
    2) If the retailer serial number on the box (not the upc) matches up with the serial number on the sales receipt, did it ring up correctly?
    3) Or should I get a full refund and get another copy from a different location?
    I have already done the steps in the following page with no result: http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
    I would call support again (probably to no avail) but I work and sleep during their hours with no substantial time to call and be on hold for 45 minutes (increasing my cell phone bill...). Does customer support have an email if this cannot be resolved instantly via telephone?
    Edit: I looked at the serial number on the box and the one on the ticket. They differ by ONE digit. This could have something to do with it. I will update to help others with the same issue when I get a resolution.

    Use this Web site for customer support issues:
    http://www.adobe.com/support/contact/
    After selecting the appropriate Help topic, you can usually initiate an on-line chat session to resolve the problem.
    Ken

  • Configurator - "Redemption code already used."

    I have about 500 Apple devices that I sync with configurator.  Yesterday we deployed some new apps to about 60 of them.  The problem is that about 5 of the devices get the yellow triangle error sign.  When moused over, this message says "No more redemption codes are available. This code has already been used. Each code may only be used once." The problem is, I have no way to identify which of the 30 or so apps we have on these devices is causing the problem.  I went down the entire list of apps, and none of them show 0 redemption codes available.  Other than that, is there any way to determine which app is causing this error?

    Just got this reply:
    My name is xxxx with iTunes Store Support and I'll be assisting you with your request. I understand that your "OS X Up-to-Date" redemption code has been recognized as "already redeemed". I know how unnerving it feels when our content codes aren't able to be used.
    Due to a known issue, the content codes associated with the "OS X Up-to-Date" program haven't been valid for use in the Mac App Store.
    No worries, yyy. I've submitted a request on your behalf for a replacement content code, and you should be receiving that shortly via email. Please bear in mind that it isn't necessary to submit an additional claim for the "OS X Up-to-Date" program.
    They "haven't been valid for use in Mac App Store", but they're "sending another"...... 

  • What Message type and Process Code to use for Purchase Order Change in 4.6C

    I like to implement in SAP R/3 4.6C a scenario for Purchase Order Change, via inbound IDoc.
    I have been searching, but could not find what Message Type, Idoc Basic Type and Process Code to use.
    I can not imagine this functionality does not exist in 4.6C.
    Any suggestions for my problem are welcome.

    Hello,
    In this case you should use the message PORDCH and BAPI method BAPI_PO_CHANGE but only exist as of release 4.7.
    Function module    BAPI_IDOC_INPUT1
    Idoc Type              PORDCH01
    Message Type      PORDCH
    So check carefully the following OSS notes:
      [Notes 589066 - BAPI_PO_CHANGE: Incorrect account assignment to network |https://service.sap.com/sap/support/notes/589066] (not be fooled by the description)
    [ Notes 197958 - BAPIs for purchase orders - Missing Functions|https://service.sap.com/sap/support/notes/197958]
    Regards,
    Andrea
    Edited by: Andrea Olivieri on Sep 3, 2009 10:17 AM

  • Redemption code says inactivated, but store claims it was

    What are my next steps?  I purchased photoshop elements 12 yesterday at Best Buy and am stuck at the redemption code.  Thanks for your information!

    I appreciate your response - but I have circled around with that and double checked the numbers/letters, etc.  I have returned this to Best Buy and they exchanged for a whole new package - same problem.  I guess I will be returning this and giving up - since I can't find a link to customer support beyond this forum.  Really disappointed in this...

  • My redemption code says it's invalid??

    My redemption code on the brand new product says it's invalid?

    See if this helps:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • My redemption code says inactive but i just purchashed today help???

    can somebody PLEASE help me install my photoshop. my redemption code comes back as inactive. i live an hour away from the walmart i purchased it at so i would prefer to be able to resolve this from home. How can I retrieve my serial number?

    See if anything here helps, and definitely try the validation link on that page, which often works when the one in your receipt doesn't:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • What is the ipad2 activation code to use in viewing NETFLIX instant view DVDs over the net?

    Where do I find the activation code to be able to watch NETFLIX streaming DVDs over the net??

    danielfromlaurel wrote:
    I get the statement "streaming on this device is not supported on your plan".  My plan includes 'unlimited streaming' using the IPAD2 app.
    Dan
    Just to confirm: are you sure you entered the correct account info on the iPad?  (Some of my client's have more than one Netflix account.)  Then try resetting the iPad.  That often "fixes" many issues.  After that, you'll probably need to contact Netflix support to confirm that you do have streaming.  Otherwise possibly restoring your iPad so that it'll wipe the existing Netflix config, so you can re-enter it again.

  • What does it mean when it says 'use this credit card for outstanding balance of.....'?

    hello. i got a gift card for itunes and it wouldnt let me use it. its on my account but i cant buy anything. everytime i try it takes me to my billing and i have a credit card on the info but i dont use it anymore and i dont know how to take it off. also its telling me that i have and outstanding balance of $39.06 and i had a limit on my credit card and i only use that or a gift card so i dont understand how i owe that much. can you please help me with this problem?
    thank you!
    Brittani Kinchen

    The problem is that iTunes allowes you to spend a certain amount on Gift cards/prepaid cards even if there is only $1 balance left on the card. It doesn't chack to see how much money you have left on the card, only that it can pre authorize for $1 only. Purchases of about $37 or less aren't charged right away at purchase allowing these negative balances.

  • I have a license for all adobe files but recently i had a virus and all my files were deleted.Now when i want to have them back with my redemption code it says that i cannot use it anymore.But my license is not expired.How do i get my files back??

    i have a license for all adobe files but recently i had a virus and all my files were deleted.Now when i want to have them back with my redemption code it says that i cannot use it anymore.But my license is not expired.How do i get my files back??

    Your redemption code was used to acquire an activation code.  The activation code is what you need to use when you want to reinstall/enable the software again.  Check your Adobe account online to see if the number(s) can be found there.

  • Redemption code needed to get serial number for Lightroom is not activated. What to do?

    redemption code needed to get serial number for Lightroom is not activated. What to do?

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Yosemite redemption key already used

    Hello!
    Today when i tried to download OS X yosemite, when i opened Mac App Store by clicking the link in the osx yosemite beta guide sent by mail - the redemption key were automaticly filled in, but already used? I can't proceed to download because my key is already used... Does anyone else have similar problems or a way to solve it?
    Thanks in advance!
    David

    I just bought a new MBP to take on the road. I already have an iMac, with Yosemite PB2 on it (runs great.) I need to put Yosemite on the MBP too but am getting the "redemption code already used" error. I've tried the so-called "fix" of refreshing the redemption code page and logging out of the App Store etc. but it does not work. When I do the refresh I get a white screen for appleseed.apple.com/sp/betaprogram/redemption (everything after .com is grayed out.)
    The MBP is virgin, brand new, top of the line. I have done almost nothing with it except open Safari and try to download Yosemite. This should not be happening! Have left a trouble ticket with Apple Support but I fly on Thursday (today is Tuesday) and I need to get this fixed -- I can't restore files from my LaCie backup onto the MBP because the OSs are different. As a last resort I suppose I could restore Mavericks on the iMac then do another full backup to the Lacie then restore to the MBP, but I don't want (and shouldn't have) to do that.
    Help!
    David

  • Is the redemption code the same as the serial number?

    is the redemption code the same as the serial number?
    I am trying to register my light room five and this one letter will not fit in the box.

    No.  A redemption code is used to acquire a serial number.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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