What to do if the menu key is not working?

a month after i got the phone my menu key is not working properly. sometimes it works and sometimes it dont. i already tried restoring my phone and all the the possible troubleshooting but still the same. what do i have to do?. my phone still under warranty and the company i purchased the phone said they are sending an email from apple yet ive been waiting for a month already and still there is no reply

Go to settings>icloud>storage and back up>back up
after that preform a restore by going to
general>reset>erase all content and settings
this will delete everything except the enabled stuff on icloud.
You can view whats enabled by going to icloud in settings.

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