What to do if the movie you purchased will not load

I tried downloading a movie and it charged me for it, but whenver I try playing it it says "Error while loading". I tried a hour later and the same thing showed up. What do I do?

Welcome to the Apple Community.
Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

Similar Messages

  • What do you do when a movie you buy, will not down load?

    what do you do when a movie you buy , will not down load?

    I tried again this morning. All I see is a white screen with the words "iTunes Store" in the center of it, in gray. When I click on store at the top, and then "Home", the top of the browser says "Accessing iTunes Store" with a progress meter that goes halfway, stops and then it turns into the black Apple logo. Same thing happens when I try to click on that little house icon.
    Do you guys see album covers in there, or what? I downloaded the itunes software yesterday to my desktop AND laptop, and I am experiencing the same problem on BOTH computers. I am running Vista Home Premium, on DSL.
    Oh, and thank you for the link to the troubleshooting for this--I am reading it now, trying to figure this out.
    I finally figured out that I could access the iTunes store from my iPod (duh!!) last night, but I'd like to be able to do this on my PC too. So it's larger and easier to see.

  • My macbook pro loads webpages fine for the first few minutes but after that the internet freezes and will not load anymore webpages. What can I do to fix this?

    My macbook pro loads webpages fine for the first few minutes but after that the internet freezes and will not load anymore webpages. What can I do to fix this?

    I let Firefox sit on my desktop for about five minutes, and it finall allowed me to use it. That is EXTREEEMELY slow. What is the problem?

  • Movies on itunes will not load or load very slowly and freeze on my apple tv.

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    I know very little about windows but security software is notorious for causing the type of problem you have, you may want to contact Symentec and ask them which settings you need to change.

  • You tube will not load in firefox 8 windows 7 ...Works fine on IE! flash is current

    YOU TUBE will not load in Firefox 8 Windows 7 ...Works fine on IE! Flash is up to date. New laptop

    See:
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    * You can see the permissions for the domain in the current tab in Tools > Page Info > Permissions
    * You can see all exceptions in Tools > Options > Content: Load Images > Exceptions

  • The last week, Firefox will not load up the NEW YORK TIMES. So, I have had to use Safari to do so. If this continues, I'm going to quit using your browser, and begin using Safari all the time!

    The last week, Firefox will not load up the NEW YORK TIMES. So, I have had to use Safari to do so. If this continues, I'm going to quit using your browser, and begin using Safari all the time!

    There are several other similar posts in this forum with the answers. Your post appears third in my Google search today looking for a solution so I thought I'd add the solution here as well.
    It is obviously a bug in either (or both) Firefox and the NYT.
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    I use Mac and this happens in Firefox 3.6.10. It does not happen in other browsers like Safari, Chrome and Camino, and it did not occur before last week.
    It has also occurred in the iOS version of Safari on iPad. Not sure how to fix it there.

  • Apple TV3 will not load a movie I have rented. When I go to Settings/iTunes store/rented movies it still will not load.

    Apple TV3 will not load a movie I have rented. When I go to Settings/iTunes store/rented movies it still will not load.

    Thanks, that worked. Much appreciated.
    john Galizia

  • When turning on my mac all i get is the 1st screen it will not load to the next screen for log in pls help

    When turning on my mac I get the first white screen with the apple logo but it will not load to the next login screen

    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    If 10.7.0 or later...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there.

  • Some movie DVD's will not load on my MacBook

    I have several movies that will not load or be read by the DVD drive. I insert the DVD it spins then ejects. Other older DVD's play just fine. I'm quite baffled by this as I can't seem to identify any common denominator other than it occurs more often with newer DVD's.

    If iDVD is crashing at launch try this basic troubleshooting fix :
    1 - delete the IDVD preference file, com.apple.iDVD.plist, that resides in your
         User/Home()/Library/ Preferences folder.
    2 - delete IDVD'S cache file, Cache.db, that is located in your
         User/Home()/Library/Caches/com.apple.iDVD folder. 
    Click to view full size
    3 - launch IDVD and try again.
    OT

  • FireFox will NOT load dependably. One day it loads, although barely, the next day it will not load at all [like today].

    See the question/statement.
    FireFox, for a number of months now, will not load two days in a row. One day it might load, then next it will not. This has been going on for way too long.
    I do NOT like having to use MS Explorer.
    Can yu please fix YOUR software?
    Regards,
    Doug Mercer

    You could try the new Reset feature. This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. Your plugins will still be active, but could be disabled manually if you like.
    More information in this article: [[Reset Firefox – easily fix most problems]].
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    Does it work better after a reset?

  • Since installing the latest update, Firefox will not load; it gives me the following error -- XML Parsing Error: not well formed.

    since installing the latest update, Firefox first operated with some errors but now will not load at all; it gives me the following error --
    XML Parsing Error: not well formed
    locations chrome://browser/content/browser.xml
    Line Number 1191, column 20:
    utton id="back-forward-dropmarker" type="menu" chromedir="&locale.dir;"-------------------
    please note that the words "utton ID" are exactly as the error message gives it; and at the end of the message there are exactly 19 hyphens.
    I don't know why this faulty code is referencing things to do with "chrome"... the Chrome browser is not installed on this PC or anywhere on our network.
    Also, this is not the first problem I had after clicking Firefox's prompt for the latest update. Before Firefox retreated into this error message, it was loading but running with some faults...
    1. the bookmark symbol was not appearing on the right hand side of the URL line, so I had always to click on "bookmark this page", after which the bookmark symbol did appear; however I don't know if the bookmarking function worked properly.
    2. the back and forward buttons were not highlighted, as if I had not come from a previous page; so once I clicked on a link to a new page I could not go back to where I came from because Fiefox thought I hadn't come from anywhere.
    3. there may have been other errors, but I did not find them.
    How do I reinstate my Firefox program to work properly please? do I have to download the latest version and reinstal? if so, do I have to remove the old version first? or is there a fix?
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    Thanks,
    NOEL

    Some how I solved my problem by opening a user account and downloading Firefox 4.0 beta and installing it, I did try it, worked fine, so I did close the user account and did go back to my own account(switched user), the main page that I had problem with Firefox which would not open, I dabble click on Firefox it start working again!! I hope that solves your problem too.
    firefox will not open, it gives me this cod and would not turn off, Error on switching in renew: NS_ERROR_UNEXPECTED, Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref] id: none

  • I can't open my iphoto. When I click on it the screen opens but will not load.

    I can't open my iphoto. When I click on it it opens the screen but will not load. Can't see any of my pictures. HELP!

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  • Firefox will not open Gmail, or load all the data on the google tab and will not load Outlook lite on a webpage correctly.

    In the last couple of days when I start Firefox it will not properly load the Google home page I set up. It will not load the calendar or Date and Time. When I try to open gmail it will not open. I use Internet mail using outlook lite and it does not open properly formatted. All of these problems did not exist until two days ago. I have even gone back and did a system restore 8 days ago to see if that would correct the problem.
    Thank you

    For the settings to check to ensure that Firefox opens your email client, see [[changing the e-mail program used by Firefox]]. I don't know why it shows the wrong email address.

  • I rented a movie on an iPad mini while connected to wifi. Now I'm in the car with out Internet and when I try to play the movie is says "could not load movie" what can I do? I purchased it from iTunes and let it load fully before leaving.

    Can somebody help me figure this out? So before a road trip I rented a movie on my Ipad mini. The movie fully loaded before I left. It downloaded under wifi. Now that I'm in the car I tried to watch the movie but it isn't working. When I press play an error message pops up saying "could not load movie" can I not watch it with our wifi? What's going on? What can I do to watch the movie?

    Having the same problem. Watched 25 minutes of a rental and it stopped with the message"unable to load video"
    Using current version IPad mini.
    Ios7 is  HUGH PIECE OF CRAP!!!!

  • HT204088 I purchased a movie and it will not load on my ipod, can I "return" it?

    I purchased a movie but am getting a cannot load it message, can it be returned and credit my account the $14????

    Sorry, but there is no solution. As stated in the system requirements, V1 Golf requires iOS 4.3 or later, and your 3G iPhone will support only up to iOS 4.2.1. So the app is not going to run on your iPhone. You can try contacting the iTunes Store, explaining the issue, and ask if they can grant a refund. They're not obigated to do so, but in some cases they've been generous.
    http://www.apple.com/emea/support/itunes/contact.html
    In the future, be sure to read the Requirements for an app carefully before you purchase.
    Regards.

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