What to do if you forget security question answers?

I got an iPhone and when I tried to download an app it said I had to answer my security questions but I can't remember the answeres

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Similar Messages

  • HT5312 I forget "Security Questions' Answers" for my Apple ID.

    I forget "Security Questions' Answers" for my Apple ID. I did not add a rescue email while creating it too. Therefore, i am not able to purchase any apps from "AppStore". Any solution to solve this problem? Thanks!!!!!!

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (92643)

  • HT1918 how do you change security question answers

    how do you change security question answers, because i do not remember the answers it wont let me purchase anything on my new computer

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • HT5312 Forget security questions answers

    Hello o have forget my security questions answers how D oo van reset them?

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link on your account.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 How do you reset security question answers without a rescue email ?

    I recently have been having trouble downloadings songs off Itunes because I don't know my security question answers .
    I don't have a rescue email and so i was wondering if there was a way to reset my answers without a rescue email. ?

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT201303 What if the email to retrieve security question answers is wrong? What can u do?

    I was trying to retrieve my security question answers and for some reason the email they were being sent to isn't even in my personal info.. What can I do?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • TS2446 what if i forgot my itunes security question answers?

    How do i reset my security questions if i don't know my original security question answers?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • What happens when you forget security questions

    it won't let me purchase any until I get the question right Please help.

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : If you forgot the answers to your Apple ID security questions
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : Apple ID: Contacting Apple for help with Apple ID account security
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or, if it's available in your country, you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • HT201303 What if I forget security question answers

    My kids have new iPods and apple is asking security questions that I can't remember! 

    If you don't remember any of the security questions, you'll actually have to get Apple involved.  I just spoke with Apple support within the last two days and this is what you'll need.
    As long as your apple id account has a good credit card number in it and you have the serial number of at least one of the devices associated with the apple id acccount, they ccan reset your security questions.
    If you don't have any serial numbers, if you can guess any of the security questions with the support agent, they can disable the security questions so you can proceed to set them up again.
    You will need to have at least two different pieces of information for them to help you.
    Hope this helps, and the link to the management page is  https://appleid.apple.com/

  • TS2446 Disabled for forgetting security questions answers

    I cannot remember my answer for the security questions and now I cannot do anything.  How do I get past this?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76435)

  • Forget Security Question Answer

    Hi BB users 
    I facing some problems with reset my  BB id password  .. I forgot my password and my full name in " Security Question " ..I tried to sign with different  username but not acceptable ... Any way to return my user .. plz help me :\
    BTW
    I use BB Q10
    and gmail for BB id 

    hi..
    For recovering the BB ID you need to remember either your BB ID password or the Security answer.. or else need to create a new BB Id .. there is no other way unfortunately.
    Thanks
    Please update the result after applied..
    Thanks

  • HT1937 i forget security questions answer

    hi i forget my security questions for my iphone
    and i want to rest the answer of security questions

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96803)

  • HT5312 how i know my forget security question answer

    hi

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99652)

  • I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.  Sincerely

    I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
    Sincerely

    Welcome to the user to User Technical Support Forum provided by Apple.
    cuneytsarvazlar wrote:
    .. I forget security question's ...
    For Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • What do I do if I forgot my security question answers?

    I don't know my answers to my security questions, can I change them ?

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

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