What to do if your iphone 3GS freezes on the apple logo and wont respond when you try to reboot it?
My iPhone 3GS keeps freezing as soon as i turn it on. I hold the home button and the power button to reboot it and it just wont respond to anything. It just stays froze on the apple logo with the black background and nothing else.
Hi hollie13,
I'm sorry to hear you are having issues with your iPhone not responding.
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Always back up your device before troubleshooting:
iOS: How to back up and restore your content
I've quoted some helpful highlights for you:
iPhone, iPad or iPod touch: Not responding or does not turn on
Resolution
Follow the appropriate steps for the symptom you're experiencing.
If the device is unresponsive or certain controls aren't working as expected, try restarting
To turn off the device, press and hold the Sleep/Wake button until the red slider appears.
Slide your finger across the slider to turn off the device.
To turn on the device, press and hold the Sleep/Wake button until the Apple logo appears.
If the device remains unresponsive or does not turn on (or power on), try resetting Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds. If there is no video, verify that the device has enough charge to turn on
Ensure the iPhone is connected to the Power Adapter it came with.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Home button to attempt to wake the device.
If the screen displays a red battery icon, let the device to continue to charge until it turns on.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode.
I hope this information helps ....
Have a great day!
- Judy
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Apple recommends backing up the data when you're getting the battery replaced by them. So I assume that you will likely lose the data during this process.
Will the data on my iPhone be preserved?
No, during the service process all data on your iPhone will be erased. Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service. During service, Apple may exchange your iPhone with an iPhone that is new or equivalent to new in performance and reliability.
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copied from Apple - Support - Service Answer Center -
My iphone 3g is stuck on the apple logo and wont even turn off, or connect to itunes. what do i do?
My iphone 3g is stuck on the apple logo and wont even turn off, or connect to itunes. what do i do?
I've got the same problem.
I wanted to download the new itunes version for iphone but it got stuck. I had no choice but disconnecting my iphone. Then I couldn't sync it anymore.
I switched off my phone by holding down the sleep button but it has never successfully switched off. The round thing still turns.
I've tried to connect it back to the itunes. This is the error message I get: itunes can't connect to the iphone. Code 0xE8000065. I tried to find out what error message this is but the apple support site I saw didn't mention this error code.
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in the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??
Unknown "source"? Do you mean unknown "error" followed by a number?
http://support.apple.com/kb/TS3221
Follow the instructions in the article. When you connect your phone again, you may have to press both the home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button until iTunes detects the phone in recovery mode. -
My ipod touch 4g freezes on the apple logo and itunes doesnt recognize it
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Also see:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
HT201263 My iPhone is stuck on the Apple Logo and when I try to restore I get an unkown error (14)
My iPhone is stuck on the Apple Logo and when I try to restore I get an unkown error (14) I dont know where to go from here there doesnt seem to be any other discussions like this
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware. -
Hi, I'm having trouble with my Ipad 2. I was recently playing a game and my ipad just shut off on me. Then when I turned it back on it was stuck on the Apple Logo and it won't go to the home screen at all. I plugged it in my itunes but I don't know what to do from there. I left it charged hoping the apple logo would dissappear but it didn't and now for some reason the battery is always dead. I really need help. Does anybody have any suggestions? Please.
Did you try rebooting the iPad? You will need to have some battery power for this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This may be helpful
iPhone, iPad or iPod touch: Not responding or does not turn on
Frozen or unresponsive iPad - Apple
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my i touch 8g freezes everytime i try to force restore and wont go past the apple logo and loading wheel it also on the top right of the screen has little color lines please if u can help do so because i need my i pod for working reasons!!! Thank You and God Bless
Hi,
Try placing your iPod in Recovery Mode and restoring it via iTunes: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird--- -
IOS Beta 7 OTA, iPhone 3GS stuck flashing between Apple Logo and a white screen
After installing iOS Beta 7 OTA, iPhone 3GS is stuck flashing between Apple Logo and a white screen. I can turn the phone off by holding the top button. But the phone boots straight to the flashing situation. It doesn't appear in iTunes, and I haven't succeeded in putting into recovery mode.
in the end ... i did it too.
for sure, the problem is not related to OTA update
this is my recipe, even if i think that the behaviour is a kind of random and all the recipes given here do not really help
- absolutely needed: cross your finger before running the procedure
- leave the battery run flat
- open itunes
- connect usb
- when it starts booting, press home and keep it pressed
- if it loops (it will ...), try to turn it off with power button while keeping home
- after a few tries, it will not reboot and it will go into recovery mode BUT WITH SCREEN BLACK (you see it is in recovery mode in itunes)
- upload ios5b7
anyway ... this time it was a bad release by apple ...
and i think this thread will become very "popular" in the next days -
My iphone 4s keeps flashing the apple logo but wont turn on...
I've tried pressing the home button and hold key to restart it, ive tried to plug it in to my mac and restart it but it wont even recognise that its connected...
Just the apple logo flashes and sometimes fades out with a green or blue line through it... What is going on somebody please help me
This is seriously the 4th iphone i've received this year my first one lasted me 2 years!!Do a recovery mode
http://support.apple.com/kb/HT1808 -
how can i reset my iphone? I chose to reset my settings and all I see now is the apple logo, but does't want to reset.
Try this reset ...
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, restore the device > iTunes: Restoring iOS software -
My iPhone is stuck on the apple logo and keeps restarting itself
HELP!!!!
Standard troubleshooting...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
If still a problem restore with your backup. Start Here
If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
If still a problem, it's likely a hardware issue. -
What do you do if my iphone is stuck on the apple logo and cant turn on?
my iphone 4 for verizon is frozen at the screen where it just shows the apple have tried to reset it and it does not work what should i do?
Hello ... I have the same problem ... Can you please tell me what you have done?
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Help!!! Been close to 3 hrs now
Hello Sean,
It sounds like you are constantly needing to restore your phone because it keeps going into recovery mode. Usually putting a device into recovery mode and restoring it can help isolate an issue to your iPhone hardware if an issue persists afterwards. I would try manually putting it into recovery mode and restoring it 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the best,
Sterling
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