What to do when a rental doesnt play back

I recent just bought The Angels Share...waited for it to download to find that it will not play!! I have tried everythig to try and get this to work and it will not play at all.
Has anyone had this probelm before and know how to resolve or how do i go about getting a refund......?

Could you walk us through what happens when you try to play the rental, please?

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What to do when a rental doesnt play back

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