What to do when remote does not work

What do u do when the appl tv screen loads but the remote doesn't work for it . I changed the batteries and turned off itv now what??

Welcome to the Apple Community.
You may have inadvertently paired another remote to the Apple TV.
Hold the remote close to and pointing at the Apple TV, hold down the menu and rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

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