What to do when stuck on apple logo
My classic iPod had a low battery, and now, after trying to recharge (and reset), it is stuck on the Apple logo
Hi two-rok,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details and screenshots.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers,
- Judy
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How to unfreeze ipod touch when stuck on apple logo
It has been stuck on apple logo for over 24 hours. I have plugged it into my computer and it won't bring the ipod up. I have turned it off by holding the home button and the top button but when I turn it back on it goes to the apple logo again. Help
Try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
How can I re-start when stuck on apple logo/spinning gear page for HOURS???
I uploaded 12 updates at once and when I went to restart, it became stuck on the page with the apple logo and spinning gear. Left it for hours and hours but no change. I have removed the battery and re-powered. I've also tried to use the install Disc 1... Urgh! Any solutions?
Thanks, DotIf you are uploading anything it should not affect your machine unless your computer coincidentally failed while doing so. I am going to assume you mean you downloaded 12 updates.
I also assume you mean that when trying to start it after having removed and the replaced all sources of power it still will only get as far as the apple logo with spinning gear.
Are you holding the C key while starting it with the install DVD inserted? That should cause it to boot from the DVD after which you can use Disk Utility to repair the disk or to re-install the OS if needed. -
IMac 27 OS 10.6.8 Stuck on Apple logo when trying to re-install
I own a 1st own 27 inch 2.8 Ghz Core i7 Imac, 1 TB HDD and 12 GB 1067 MHz DRR3, originaly 4 GB then added 8 GB on 10/22/2011 from OWC. I own multiple iMacs for work but this one is mostly for entertaiment and play few online games like WoW and Stracraft 2.
Been using this iMac for a couple of years and never had any issue with it untill the last 3 or 4 months. I started to notice that while while joining online games I was suddenly always the last one to load, then I was experiencing lag and very short freeze time during the game play.
I then realized that I never did upgrade my memory so I decided to order an extra 8 GB from OWC, installed the sticks in and my load time was now solved, I was no longer the last one to load and most applications was running much smoother as well.
2 or 3 weeks into it, the lag came back and the random freeze were happening more and more often to the point that I could no longer play the game. I also noticed that if I tried to do multiple file transfers at once or jump from app to app I was getting the wheel of fortune way too often. I check my hard drive and realized that it was almost full, about 900 GB out of 1 TB were in use! Did a major clean up and now the drive is down to 400 GB and 600 GB available.
The wheel of fortune just won't go away, this computer is now so slow that it is pretty much unusable...
What I have done so far to fix it:
- I ram few time Disk Utility, every single time it finds quiet a few permissions errors and repairs, I was also volume error message in read that I could not fix, it was asking be to reboot + hold C with the install CD to do the repair.
- Reboot the computer with the install DVD in hold C but I am getting stuck at the apple logo.
- Ran Disk Warrior which gave me the same error and asked to reboot with hold C, same problem I am getting stuck at the apple logo.
- Did a reboot + option, getting the volume choice, select the DVD then get stuck at apple logo.
- Did a Command + S reboot, ran a check disk with repair, told me that everything was ok.
- Back in OS X, ran Disk Utility, the volume error now gone but still getting permissions to repair each time I run a check.
- Ran a full scan with Drive Genius, 0 bad blocks found after 3 hours of scan.
- Ran all tests on TechTool Pro 6 and no error on disk nor on Memory, still find permissions issues when I check permissions.
I am still getting the wheel of fortune randomly while I am typing this post, Techtool Pro is running memory test none stop, Drive Genius is scan the hard drive and Disk Warrior is checking permissions.
I removed the extra 8 GB of memory, the Mac gets even slower and still get the random wheels when trying to do more than 1 thing at once...
Not sure what to do next? I fell like the HDD is failing but every single test is telling me the opposite, can't figure out why i can't run an install after a reboot.
Thoughts?Have you reinstalled Snow Leopard? Before doing that see the following:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc. Other utilities are also available such as Onyx, Lion Cache Cleaner, CockTail, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
As a start I would suggest using a utility like Snow Leopard (now Lion) Cache Cleaner or a similar utility such as TinkerTool System to clean all user, system, and font caches. Also:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
And, visit The XLab FAQs and read the FAQ on resolving SBBOD issues.
Yours may simply be an issue of cleaning up. You can try creating a new user account. Log into the new account. Do all these problems disappear?
The repetitive messages from Disk Utility are normal and may be safely ignored. I would be a bit concerned by the fact that you cannot successfully boot from an installer disc. -
hi i rescently updated my ipad 4 in ios 7.0.4 and for resell purpose i want to restore my ipad via itunes but it got stuck at apple logo and progress bar of 45% completed i tried it 50 times but it stuck on that exact point for hours i cant able to restore it and had no errors it just like freezes at one point i also uses dfu mode but got stuck at same problem using windows 7 32 bits itunes 11.3.8 ipad 4 wifi please help
My iPhone 5 wouldn't start after I turned it off a few minutes after writing this. It went into recovery mode and I had no choice but to connect to iTunes on PC and restore.
I restored to factory setting first, just to validate my phone was okay. For a second consecutive iOS update, the iPhone 5 did not update smoothly while connected to PC and iTunes - I had to retry two times before the progress bar for the update showed. (The exact same problem with the restart occured when I updated to 7.0.4.)
The good news is that I was ultimately able to restore the iPhone 5 to factory settings while running iOS 7.0.6. I did have a backup from about a month ago lying around and was able to successfully restore with that as well, so the damage done is almost negligible since I had my contacts, notes, mail, etc. backed up to iCloud.
Once I completed both restores, the sync with iTunes worked fine. -
My iPhone 4S on iOS7 is stuck on Apple Logo, and it goes off, then back to Apple Logo again for hours. Pressing home button together with sleep button does not help. Plugging the phone to Mac and restart does not help either. What do I do?
Have not backed up for months, so prefer not to lose the data.
Thank you for your help in advance.Restore iPhone with iTunes on computer. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power buttons until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time of holding both buttons. Click the Update or Restore button that iTunes offers.
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My mini ipad is stuck at apple logo its ios 7.0.4 ive tried to restore it 2 times but its kept stuck what should i do now ? I became so afraid
Ive hold the two buttoms and it went to recovery mood and then i did restore but its again stuckiPad: Basic troubleshooting
http://support.apple.com/kb/TS3274http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtmlhttp://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694http://support.apple.com/kb/TS3694
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom -
when i restored my iphone 5 it shows 4013 and 4005 error and my phone was stuck with apple logo and above some letters where also there in black and white colour . pls say me how to fix this plssss . my email = **********
<E-mail Edited by Host>Wrong Forum
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My MacBook is stuck on apple logo and heats up. I tried restarting in safe mode but it's still stuck. I also tried to repair the disk using disk utility. It says that HD is ok, so when I restart, I'm still stuck on the logo. Is there a way I could fix this without loosing my files?
Restart your Mac while holding down the Command + R keys so you can access OS X: About OS X Recovery
From there you can reinstall OS X, repair the startup disk, and restore from a Time Machine backup.
FYI ... wiht ML installed, the only way to repair the startup disk is OS X Recovery, not the Disk Utility app installed on your Mac. You can verify but not repair. -
my iphone 4 regularly gets stuck on the apple logo screen and stays there until it runs out of battery, and even during charging. what can i do? I have restored it, still it gets stuck on apple logo, anyone pls help.
Jai141 wrote:
... and im not sure as i brought the phone of someone else.. i will have to ask them
Good Luck.
Jai141 wrote:
Thanks
You're Welcome. -
TS3694 my iphone is stuck at apple logo , what should i do ?
my iphone is stuck at apple logo , what should i do ?
Hello Usmanoo7,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
You may need to perform a recovery-mode restore if the device displays the Apple logo with no progress bar or a stopped progress bar for over ten minutes.
Best of luck,
Mario -
My Macbook is stuck on Apple logo when booting up!
Hello,
I have a Macbook Core 2 Duo that is stuck on apple logo, And I already tried inserting the mac OS x leopard disc but when I insert the disc and power up the Macbook it shows this picture down below. So if you have any answers that could solve my problem please comment down below Thanks!!!!OS X- About kernel panics
OS X- How to log a kernel panic
Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.
Note that panics at startup usually signal a hardware failure.
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
hi. my iphone 3gs was stuck on apple logo, does not charging. when i replace the battery, it works, my promblem not is, in can't or won't read the simcard. i cant activate my phone. even i put att simcard. how can i activate it? please help me. thanks.
Apple recommends backing up the data when you're getting the battery replaced by them. So I assume that you will likely lose the data during this process.
Will the data on my iPhone be preserved?
No, during the service process all data on your iPhone will be erased. Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service. During service, Apple may exchange your iPhone with an iPhone that is new or equivalent to new in performance and reliability.
Following service, your iPhone may have a newer operating system (iOS) version and you will need torestore your data using the method used to back it up (iCloud or iTunes). As a result, you may also need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check to see if an update is available or contact the application vendor directly.
copied from Apple - Support - Service Answer Center -
my iPod touch stuck in apple logo.I try to recovered ,but after recovery start error message comes and says try later.what should i do ?
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem -
hey guys plz help me out with this. my pjone has stuck on apple logo since two months...
Is your iPhone jailbroken? If so see: http://support.apple.com/kb/HT3743
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