What to do when Verizon server on the route is almost always timing out?

Nine times out of ten, the server at the 3rd external hop after the packet leaves my router is timing out, and my surfing speed is not good.  It's a Verizon server, juding by the IP address that appears in this slot on those occasions when it does not time out (130.81.xxx.xxx).
Is there a way to file a trouble ticket?

See my other message about timeouts in trace routes often being meaningless.

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