What to do when you can't access some purchased content?

I bought a couple of books for my kids through an app in 2012. At some point, the app asked me to "upgrade" to a new version of their app, which I did. In doing that, I lost the books I had purchased. I have tried to restore purchases, and they say there is nothing to restore. The original app I was using is no longer available in the app store. I have contacted the publisher of the app, and they just told me to re-download them from the app store, but these were in-app purchases, so they're not in the app store. What do I do? Is there any protection for consumers in this instance? How do I either get my content or my money back?

You can't do much more than requesting, using the Request Page you found. Depending on the movies, it could also be the studios holding back the release in iTunes or other platforms.

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