What to do when your address book disapears. For Blackberry Pearl.

I went nuts when this happened to me. Not that I didn't have a back-up, you should ALWAYS have a
back-up of all your info. I knew that all my contact info was still there, because when someone called or
when I called someone on my address book, all their information still came up on my phone. So I knew it
was all there, but when I went to the address book itself, there was nothing there, and it simply said there
were no contacts. I even added a new one, and that was not showing up in the address book either. VERY
frustrating. So I called My service provider and begged for help. Being a new black berry user, I didn't
know squat about what to do, and I couldn't find anything online that helped me to fix this problem. So, if
this happens to you, (which I am told it happens to people a lot), Here's what you do to fix it....
First you make sure you have a back-up copy of all your backberry info using your blackberry desk top
program. after that, make sure that you blackberry is disconnected from your computer. Then go to the
options on your main menu, click the trackball. Then go to the Security Options menu, click the trackball.
Select General Settings, click the trackball. Now press the balackberry menu key on the left of the
trackball. Select Wipe handheld, click the trackball. Ok, I know thes sounds a little scarry, but trust me it
will all be ok. Once it resets everything your pnone wont work and it is going to look like all your info is
gone, but that's ok. Now go through the setup wizard like you did when you first got your blackberry to set
it all up. you don't have to add in all your info or setup all your emails, you can re-enter all your info later,
and the emails will automatically be re-setup when we are all done. Now To get all your stuff back on the
phone, connect the blackberry up to your computer, and go to your blackberry desk top program. In the
desk top program, go to back-up and restore and restore your most recent back-up. Now click the
blackberry menu on the left of the trackball, select register now, click the trackball. Go to the options
menu, click the trackball. Go to advanced options, click the trackball. look on the next menu for Host
Routing Table, click the trackball. Now with your blackberry dial *228 and select option (1), to get your
phone in service again. Now go online and go to: (http://www.blackberry.com/go/vzw), make sure you
have your blackberry.com password and user name and your blackberry pin number. If the user name and
password you have do not work, than unfortunately you'll have to call your service provider to help you
with that. For Verizon, the number to call is: 1-800-922-0204. It's best if you do not call them from your
blackberry. Now what you want to make sure is that you have all your email passwords etc. Now from
here, you can either have your service provider send to your phone the Service Books, or you can just get
the info for the website I gave so that you can log onto it and send the Service Books to your blackberry
on your own. If you have your service provider help you, this is where you'll need your email passwords,
because before you send the Service Books to your blackberry you'll need to revalidate all your emails
accounts by clicking on the red symbol on the left, and it will ask for your passwords and take care of all
the rest. Once you have all your email accounts re-validated, then you can send the Service books to your
blackberry. You'll see the link on the left upper menu of the page that says Service Books, click on it and
wahlah. Now give it about 15 seconds or so. go to your black berry. Turn it off, and back on again.
Now turn your blackberry off and on again. When it comes back on follow all the menu promptings etc.,
and bingo you got your address book back.

Welcme to the Frums!
Sometimes when the address books disappear, a filter has gotten turned on.
Go to address book>> menu >>> filters >>> and make sure nothing is checked in either box.
Nurse-Berry
Follow NurseBerry08 on Twitter

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What to do when your address book disapears. For Blackberry Pearl.

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