What To Expect As Exchange Is Upgraded To ADSL2+
Hi
Currently I have ADSL Max with 8128/448 down/up line speeds. I get around 7 meg actual download speed. I use a TP-Link ADSL2+ modem router instead of the HomeHub 2 because the wireless network in the HomeHub kept crashing all the time (bug in firmware).
Yesterday I typed my phone number into the checker to see what line speed I should be getting these days and it gave me the ADSL2+ figures saying I should get around 17 meg download.
Called BT support who confirmed my exchange has been upgraded. They moved my line onto another channel and said that the speed should increase within a few hours. It didn’t so I called again and was told that even though the exchange had been upgraded, it would take several weeks for all the subscriber lines to be moved over to the new equipment so I should be patient.
I’m presuming that when my line is moved, the electrical connection will be broken, I will lose broadband temporarily and my router will automatically reconnect at the higher speed once the line is connected to the new equipment. Is that right or should I periodically reboot my router over the next week or so?
Is there anything else I should do in order to get ADSL2+ as soon as possible?
Thanks
PP
Solved!
Go to Solution.
Just in case it helps any others in future, I thought I would post what actually happened to me so others can know what to expect.
1. The offshore support people haven't got a clue. They gave me false information.
2. About 10 days ago I had an internet chat with another support guy (seemed like he was based in UK). He said I would have to phone in after 10/12/11 and sign up to a new contract in order to get the speed bump. This turned out to be false information too.
3. Earlier this week I received an email from BT telling me that my line would be upgraded today and to expect exactly what john46 told me on this thread. That's exactly what happened half an hour ago.
I now have about 16mbps download speed and the whole internet experience is a lot snappier.
I do however wish that BT could get its act together. It is obvious that the support people haven't been properly briefed.
Happy days
Similar Messages
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Exchange recently upgraded - no ADSL2+, speed decr...
I got an email on 18/04/2011 from '[email protected]' saying:
'Good news. We’re rolling out our faster broadband and we’ll be upgrading our network in your area on 21-Apr-11. This’ll make the things you do online quicker.
This happened and since then my broadband speed has decreased from being a constant 8128Kbps down and 448Kbps down to varying from 6Mbps to 8064Kbps and LOTS of retraining. Any realtime applications like Skype or BT Broadband Voice are just unusable due to the constant retraining.
I have been on this line since 01/10/2010 and it has always been 8128Kbps down and 448Kbps up and never deviated until the 'upgrade' on 21/04/2011.
I use a Cisco 877 router with IOS 15.1(2)T2 and have tried various ADSL firmware (4.0.17, 4.0.18, 4.0.195, 4.0.209 & 4.0.210) all have given the same behaviour. I have now reverted back to the 4.0.17 firmware as this supposedly has fixes for UK ADSL2+:
ADSL firmware version 4.0.17 for UK annex M support only. Compatible with Huawei MA5300 DSLAM, EADB line card
I have spoken to BT and they say this is normal for the 10-day stabilsation period following the upgrade. I was hoping following the upgrade that ADSL2+ would be enabled and due to the maximum 8128Kbps I was getting prior to the upgrade I would get a faster connection. So far its been bad news.
I am likely to get ADSL2+ and will it stabilise at some point?
AndyATM0
Alcatel 20190 chipset information
ATU-R (DS) ATU-C (US)
Modem Status: Showtime (DMTDSL_SHOWTIME)
DSL Mode: ITU G.992.1 (G.DMT) Annex A
ITU STD NUM: 0x03 0x1
Vendor ID: 'STMI' 'IFTN'
Vendor Specific: 0x0000 0x71BE
Vendor Country: 0x0F 0xB5
Chip ID: C196 (0)
DFE BOM: DFE3.0 Annex A (1)
Capacity Used: 99% 50%
Noise Margin: 2.5 dB 26.0 dB
Output Power: 20.0 dBm 12.5 dBm
Attenuation: 29.5 dB 14.5 dB
FEC ES Errors: 0 0
ES Errors: 1170 11
SES Errors: 0 0
LOSES Errors: 0 0
UES Errors: 0 0
Defect Status: None None
Last Fail Code: None
Watchdog Counter: 0x1E
Watchdog Resets: 0
Selftest Result: 0x00
Subfunction: 0x00
Interrupts: 8326 (0 spurious)
PHY Access Err: 0
Activations: 8
LED Status: ON
LED On Time: 100
LED Off Time: 100
Init FW: init_AMR_4.0.017.bin
Operation FW: AMR-E-4.0.017.bin
FW Source: external
FW Version: 4.0.17
Interleave Fast Interleave Fast
Speed (kbps): 7680 0 448 0
DS User cells: 202317 0
US User & Idle cells: 9206020 0
Reed-Solomon EC: 61972 0 0 0
CRC Errors: 624 0 0 0
Header Errors: 240 0 0 1
Total BER: 5607E-10 0E-0
Leakage Average BER: 5758E-10 0E-0
ATU-R (DS) ATU-C (US)
Bitswap: enabled enabled
Modulation is ITU G.992.1 (G.DMT) Annex A according to the router stats. I have tried forcing ADSL2+ on the router but it fails to train.
The router is connected to the BT Master socket using the BT ADSL v1.0 faceplate that I took from the previous line when we moved.
Andy -
Exchange and Account Upgraded to ADSL2+ - Stuck at...
Okay, so toward the end of July my exchange was upgraded to ADSL2+. I requested my account be upgraded which I am assured has been done, along with the associated profile change, with an estimated speed of 17Mb.
However, my Draytek Vigor 120 ADSL2+ modem is still syncing at 8128.
I have tried manually setting the connection to:
VPI: 0
VCI: 38
Enscap: VC Mux
Protocol: PPPoA
Modulation: ADSL2+(G.992.5)
When I do this, the modem just sits at 'hand shaking' but if I set modulation to multimode then it connects at 8128.
I have tried switching to the master socket and tried a different modem/router, but the sync never changes. I don't have a home hub as I have always had my own equipment.
I am awaiting an engineer visit on Saturday, but I thought I'd check here first, in case there is anything else I can try, especially since there is the usual; BT's fault it's free, my fault £99.
Any thoughts would be gratefully received, thanks in advance.I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Slow speed/high SNR margin after upgrade to ADSL2+...
I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
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Upgraded to ADSL2 - what is ADSL2 DELT?
I signed up to ADSL2 and have read the forums about the 10 day training period. It was turned on sometime on the night of 28 December. I have been running a BTspeedtest daily in case any issues developed.
Day 1 was 30 December and the result looked promising
1. Best Effort Test: -provides background information.
Download Speed
7153 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 7153 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :17524 Kbps(DOWN-STREAM), 840 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.1:22.64:64.26 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
696 Kbps
0 Kbps
840 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 696 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 840 Kbps
Given the downstream rate on day one I was expecting that the IP profile would catch up.
However on 31 December the result was as follows:-
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6427 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6427 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 880 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.18:31.77:58.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
709 Kbps
0 Kbps
880 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 709 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 880 Kbps
The downstream has held at 6656 kbs since as has the IP profile at 15000 kbs which to me seems odd. I would have expected the IP profile to have to catch up with the download speed.
I have a Zyxel P660 HW-T1 v2 router and have today noticed that it is in ADSL2 DELT mode. I don't know how long it has been in this mode. After a bit of googling led me to conclude a possible issue with the router due to this http://www.aaisp.net.uk/kb-broadband-zyxelp660hwt1v2.html . I have therefore tried the telnet change suggested and rebooted my router (I know this may mean having to restart at day 1 again, but given that things had settled down I felt that nothing ventured nothing gained). The router is still showing that it is in ADSL2 DELT at the rate of 6656kbs and I am therefore wandering what it is and whether something at the BT end of the operation is causing this.
Whilst posting I would welcome some comments on my noise margin seeing as my router is plugged into an extension via an ethernet cable - it is fairly impracticle to plug it into the master socket as I would have to run wirelessly which I know I could do but some speed loss is inevitable doing it this way.
Margins are:-
noise margin upstream: 8 db
output power downstream: 13 db
attenuation upstream: 11 db
noise margin downstream: 19 db
output power upstream: 11 db
attenuation downstream: 18 db
This 10 day training period is a real pain but I am happy to perservere with it as I feel that given the IP profiles I am acheiving I will end up with a speed that will be the envy of most - I would just like to get to the bottom of the ADSL2 DELT issue as I feel that a cap of 6656 kbs that it appears to be causing is not going to assist the overall training on the line.
Solved!
Go to Solution.I would rather leave it until the 10 period is up before I start testing my router on the master socket. The reason is because the master socket is in the lounge and the router has several bright green lights that irritate my partner. It would also mean I would have to run my PC wirelessly which creates its own set of problems whenever I use my laptop.
If after the 10 days are up there has been no improvement then I will have to consider moving my router or see how much it would cost to get cat 5 cable to replace the phone line to the extension socket - that would eliminate the need to use the router in the master socket. Obviously either course would need a further 10 days to prove that it is either a router setting or something at BT's end.
As you have confirmed the second test and one I did yesterday which is below showed IP profiles inconsistant with 6656 speeds suggest that something is not quite right somewhere.
1. Best Effort Test: -provides background information.
Download Speed
5198 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 5198 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 880 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.93:39.24:47.83 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
732 Kbps
0 Kbps
880 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 732 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 880 Kbps
The Router shows System up time - thats all. It stays on 24/7 even if something has gone wrong at the BT exchange - happened once - the only way the counter can be reset is if you reboot it. As I have advised it was not rebooted until today and I have not seen any explanation for the strange IP profiles when compared with the speed.
These speed tests indicate that something was not quite right before today's reboot of the router - I will continue to monitor daily and review where things are in 10 days time unless anything else strange happens - I am not that concerned if I have a bit of noise on my extension - if my line accepts say 17.5mb but internal wiring strangles it to 10mb that will be still acceptable as I will know that there is something I can do about it. I had some difficulties when I upgraded to ADSL2 but removing the bell wire sorted that one and I was on a steady 7500 IP profile and receiving around 5-6MB speeds through the extension.
It just peeves me that you have to wait 10 days when the evidence is there that something is not quite right. It's like baking bread, if you can't see it rising in the oven you know that the end result is no going to be any good and I think the same applies in this case - if both IP profile and speeds were low then I could accept the wait, but not when the IP profile was there(and hopefully will return over the next couple of days). -
Gonna Take my G5 in for service (Applecare) What to expect?
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I'm sitting back watching my buddies have issues with Micro$oft and their XBox 360's. one guys on his 3rd, the other his second. Wont let them transfer/backup stuff they payed for, DRM wont let them move it, Microsoft is calling shenanigans since they've exchanged it and registered so many serial numbers, they think theres hacking going on...
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Exchange Activate upgrade query
My local exchange has just been upgraded from 512kbps capacity to 8mbs under the Scottish Executives' Exchange Activate upgrade programme for rural exchanges.
I've got Total Broadband Option 3 and a line check tells me I should be getting around 5.5mbps but my router is still showing an upstream speed of 576kbps. Should I expect my line speed to increase automatically or do I need to do something to activate it?
Thanks.
Solved!
Go to Solution.Contact bt sales and re contract to the up to 20 mb service that will upgrade your line
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
What are the steps involved in upgrading a lookout 4.0 application to the newest version 6.2??
I have an application of Lookout 4.0 running and the customer has asked for a spare HMI. What is the easiest way to get them what they are asking for? Can I buy a PC with NT loaded and purchase another runtime application of the Lookout runtime software? Is it buying another PC with XP/Vista and upgrading the development software as well as the application and the runtime software. What would be the best?
Download the latest evaluation of Lookout and test it the process files.
This will let you you know what to expect.
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Mike Crabtree - Lead Developer
Destek of Nevada, Inc. / Digital Telemetry Systems, Inc.
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Many times my computer takes too long to connect to new website. I have wireless internet (time capsule) and I am running a pretty powerful real time financial work program at same time, what is the best solution? Upgrading speed from cable network? is it a hard drive issue? do I only need to "clean out" the computer? Or all of the above...not to computer saavy. It is a Macbook Pro osx 10.6.8 (late 2010).
Almost certainly none of the above! Try each of the following in this order:
Select 'Reset Safari' from the Safari menu.
Close down Safari; move <home>/Library/Caches/com.apple.Safari/Cache.db to the trash; restart Safari.
Change the DNS servers in your network settings to use the OpenDNS servers: 208.67.222.222 and 208.67.220.220
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defaults write com.apple.safari WebKitDNSPrefetchingEnabled -boolean false -
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Choose About this Mac from the Apple menu, check if the computer has at least a Xeon or Core 2 Duo(not Core Duo) CPU and 2GB of RAM, and if it does, click here and order a download code for Lion 10.7.
Back up your data and check your applications for compatibility before upgrading. In particular, Mac OS X 10.7 and newer don't support PowerPC programs such as versions of Microsoft Office prior to 2008.
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Hello my name is Omar Andres Santacruz, finished iMedicalOffice buy a program you have in the app store but what he said on the page is not what I expected, I was verydisappointed that, frustrated and reweighed when I check my account had gained139.99 for 7 times, I do not understand what has happened that is not the first time I buy something ustedeses thank you very much for your help
Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
I am running Facetime version 1.0.3 (167) on MacBook Pro OSx 10.6.8 but Facetime fails to other Mac devices. What version of Facetime can I upgrade to in order to rectify this ?.
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After what seems to be a normal upgrade to the new Mountain Lion OS X on my early 2008, 24" iMac. My iMac counted down to restart but did not turn all the way off. At the end of the count down the screen went white with a small file folder flashing on and off in the center of the screen. Also there is a ?, question mark in the miaale of the file folder. The screen responds to no keyboard or mouse commands. Request help.
My computer was doing the same as yours hinikuru but now there is a change. I turned my iMac off by the button on the back and left it off for about an hour. When I just turned it on the center Apple logo was back and soon the loading logo for the new Mountain Lion program came up. On the bottom of the logo there is a horizontal sliding bar that says the program will take 34 minutes to load. Time will tell. I have two iMacs and if this goes we'll I will install the new Mountain Lion tomorrow. Hinikuru, I was about to follow the information in one of the side bar blocks titled "More like this" on the right side of this screen when my iMac seemed to fix itself! Good luck. I think not all is lost.
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What is the cheapest way to upgrade memory for Macbook Pro
I want to upgrade my memory to 8GB in my MacBook Pro.
Apple are charging $400.
I've seen this for £50. Will it work fine? If not, where can I get the best 8GB memory for a good price?
http://www.google.co.uk/products/catalog?client=safari&rls=en&q=memory+in+macboo k+pro&oe=UTF-8&redir_esc=&um=1&ie=UTF-8&tbm=shop&cid=4523898050101099996&sa=X&ei =I3YhTqz8McHLhAfo55WkAw&ved=0CJ8BEPMCMAg#ps-sellers
Thanks
Steveryansmith42 wrote:
It was Kingston memory (KVR1333D3SO/4G; the newer batches are the same part number but are marked by "4GR" following the slash in the number). I did not buy a paired kit as it was not in stock; this may have contributed to the performance drop.
The metric in question was Xbench's Memory Test, specifically the System > Allocate number. Before the upgrade, I routinely benchmarked between 2.5 and 2.9 Malloc/sec (or a score of 750-800). After the Kingston memory upgrade, I never saw figures above 1.6 Malloc/sec (or a score of 420-450); roughly half of what I had seen prior to upgrading.
Since installing my OWC memory (which came in a package of two sticks), the performance is generally identical to the OEM (Hynix) across the board.
Hope that helps/clarifies my observations.
That helps a lot. Thanks very much for clarifying that. Yes, Kingston Value RAM is definitely not the way to go, as it has not been tested for compatibility, nor designed for use in Macs. See my other posts in this thread.
Kington's KTA line, OTOH, is tested for compatibility with Mac systems, comes in matched sets, and is very reliable.
AFA Kingston RAM, bottom line for Mac users:
KVR = bad
KTA = good
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