What to see and what not to see in SCSM Portal

Hello every body
I wonder about below:
In my SCSM Portal (based on SCSM 2012 R2) I have many Service Requests and Incident Requests, some of the Services request should not be seen for all users /departments.
so my doubt, is where and how to configure this privilege?

Hi,
To configure which service offerings and request show on the web portal you need to create a catalog group containing all the Service Offerings and Requests that you want a specific group to see. After you have the catalog group you need to create a User
Role to assign the users and groups that you want to see the set of Service Offerings and Requests in the catalog group.
More details, please refer to the link below:
http://www.concurrency.com/infrastructure/scsmportalpermisions/
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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