What type of help system is best

I am a new user (on the 30-day trial actually) who has been
given the job of creating a help manual for our customers. I would
like to incorporate pdf, word docs, videos and external chm into
the project. What's the best alternative? RoboHelp for Word?
RoboHelp for HTML? Or can I use a combination?
Any ideas would be appreciated.
Thanks from a novice.
Mike

Hi Mike. If the objective is to produce a manual (and only a
manual) then I guess you could use anything format. If however you
want to also have output in a CHM file or on a website then it
certainly does. You could start by checking out
this
article on Rick Stone's excellent site which explains the
differences between the formats. You should also check out
this
article on Peter Grainge's (also excellent) site on producing
printed documentation from RH. The answer you choose will depend on
where the output is to be stored and published. If only a printed
manual is required, I'd probably go for a CHM or (spit) Word

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