What web based tool do you use to manage computer repair customers ?

We are working on building a new computer repair and remote support business which is similar to geeksquad.
I'd like to have an accounts section for my customers, that means a database in the back-end which would be viewed by customers to find their previous work, their signed invoices, and possibly be able to track their repair status. I'd like to add most of the features on geeksquad.com like chat with an agent, scheduling an appointment, tracking repairs...etc.
Can this be done with Zendesk or freshdesk ? if not, what do you recommend ?
This topic first appeared in the Spiceworks Community

Hey All,I wanted to let you know there is a Meetup expo (not a spiceworks meetup) being hosted on the 3rd of November at 12:00PM. Which is a weird time for a tech meetup, but whatever.Anywayyou can find more info on it here: http://www.meetup.com/AlleyBoost/events/223247468/Blurb from the info page:The Alley Boost Startup Expo: An opportunity for over 80 exciting exhibitors to get in front of thousands of awesome attendees including startup enthusiasts, elite talent, the press and leading investors.The last one I went to when they hosted it in this swanky place in Hell's Kitchen (drinks were expensive as hell)was awesome. Lots of different industry people; from engineers, programmers, business owners, marketing people and so on. Plus someone had an impromptu party so I got handed free cake, which made the whole thing complete worth it....

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