What will happen if I miss my infinity installatio...

Hi, many questions,
So I am booked on the 20th sept, 1-6PM, and I am only home after 4PM, if the engineers get here when I'm not there how long will they wait?
Also if I leave a note on the door asking to come back later will they?
And I am under 18, if I am the only person in the house are they still allowed to come and install or does it have to be the property owner?
Thanks!
Solved!
Go to Solution.

JackMarch wrote:
Ahh ok, is there a charge if you're not there?
And is it possible for them to do the cabinet/exchange work and for me to just plug in the openreach modem? Or is the installation process more complex?
Not sure about a charge, there could be a missed appt charge. But more important , you might have to wait weeks for another appointment.
Engineer's job is to install the MODEM (untill self install comes in) and also he will be bringing the MODEM with him.
[edit] Spotted this:
http://bt.custhelp.com/app/answers/detail/a_id/13553/~/missed-appointment
Not sure if it applies to Installations.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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