What will OR engineer do to install infinity?

I got my HH3 today. But i've set it up on my adsl because i dont want them touching my pc. No need for a CD! I'm going to be at work, with my wife in when they instsall infinity.
So what will the engineer actually do and need access to? The infinity cable reaches where i've put the HH, there is power available, though how long is the power cable for the OR modem?
What will he use to test the line? His own laptop?

bbcol wrote:
I got my HH3 today. But i've set it up on my adsl because i dont want them touching my pc. No need for a CD! I'm going to be at work, with my wife in when they instsall infinity.
So what will the engineer actually do and need access to? The infinity cable reaches where i've put the HH, there is power available, though how long is the power cable for the OR modem?
What will he use to test the line? His own laptop?
Hi bbcol,
The power cable for the OR Modem is 3 metres long, and the engineer should ensure that Infinity is working on one of your machines. He does not need to install any software if you do not require it.
[edit]
If you have a look at the video here:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29023 it will explain what happens.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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What will happen if I miss my infinity installatio...

Hi, many questions,
So I am booked on the 20th sept, 1-6PM, and I am only home after 4PM, if the engineers get here when I'm not there how long will they wait?
Also if I leave a note on the door asking to come back later will they?
And I am under 18, if I am the only person in the house are they still allowed to come and install or does it have to be the property owner?
Thanks!
Solved!
Go to Solution.

JackMarch wrote:
Ahh ok, is there a charge if you're not there?
And is it possible for them to do the cabinet/exchange work and for me to just plug in the openreach modem? Or is the installation process more complex?
Not sure about a charge, there could be a missed appt charge. But more important , you might have to wait weeks for another appointment.
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[edit] Spotted this:
http://bt.custhelp.com/app/answers/detail/a_id/13553/~/missed-appointment
Not sure if it applies to Installations.
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What will OR engineer do to install infinity?

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