What would apple do if my ipod touch is broken and is still under warranty?

What would apple do if my ipod touch is broken and is still under warranty?

It depends on how it was broken. Apple are very strict when it comes to enforcing warrantys so unless the damage was a result of a manufacturing error then you have little chance of having your device replaced or serviced without having to pay a fee.
The warranty states that Apple do not cover;
damage resulting from accident - ie. accidentally dropping it
liquid damage
disassembly
unauthorised service - ie. trying to fix the hardware yourself
unauthorised modifications - ie. "jailbreaking"

Similar Messages

  • Would a genius in a genius bar replace my ipod touch 4g cracked screen for free under warranty

    So yesterday I dropped my Ipod touch 4g 8g and the screen cracked really bad... I know apple doesn't cover this but im still under warranty.. Would a genius in a genius bar give me a new one for free here in Calgary AB..?? please i really need help............
    P.S i know already how much it cost if they dont give me a new one

    Damage due to dropping is not covered under the warranty so a genius at a genius bar is not going to give you a new iPod for free.  They may offer you a replacement, same or comparable unit, at a fee, but again, not for free.

  • What can i do if my ipod touch is frozen and the lock screen is in blank?

    What can I do if my iPod touch is in blank? All I did was just disconnect it from charging and then it was in blank.

    See Here...
    iOS: Not responding or does not turn on
    Try this First...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    http://support.apple.com/kb/ht1430

  • What will Apple do if my iPod Touch 4g crashed while updating to iOS 6?

    Yesterday while trying to update my iPod touch 4g to iOS 6, it just suddenly shut down mid-way (on a charger). When I tried turning it back on, it would pull up the battery screen indicating that the battery is low, so I would plug it in the charger again. Although after its charged a bit, it would pull up the Apple logo and then go to a (teal) blue screen and I cannot do anything else. When plugged into a computer, my laptop can't even recognize my iPod touch. I've tried draining the battery out all of the way, then charging it up again and it won't work. My iPod touch isn't jailbroken either, and there was 2.4GB free space like indicated during the update. I'm wondering what will Apple do if I would bring it to the store?
    I'm really upset because I just barely bought this about two months ago when I broke the screen on my other iPod touch

    try putting it in DFU mode
    watch this vid
         http://www.youtube.com/watch?v=Ufw0vAEEI8M&feature=relmfu
    if this doesnt work take it in and explain. as long as its not jail broken, apple should fix it

  • What would be best colour for ipod touch 5, What would be best colour for ipod touch 5

    What colour looks best in ipod touch 5g

    Yeah I went with Black/Slate because if I get a Speck case or other protective case it will look way better! The colors with white fronts are all kind of ugly. Just my opinion not saying to buy black. I am not a fan of the white front anyway.

  • What do i do if my ipod touch is frozen and cant be turned off or all the way on

    my ipod froze and it shows the apple logo but it does go any futher because it just freezes . pleas if you can i really need help.

    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • Hi apple, I have the iPod touch 4th generation and I was wondering why hasn't my iPod update to ios7 I can get all of my other updates but I'm trying to get this one and and it doesn't come uo

    My iPod is the 4th generation I my iPod can be updated to everything else but the today when I tried going on my software update iOS 7 is not showing up can u help me fix that or can u update it for me

    iOS 7 apparently requires at least 512MB of RAM. The fourth generation iPod touch only has 256MB, and therefore won't get it.
    (89462)

  • What can I do about my Ipod touch turning on and off by itself?

    HELP.. my ipod keeps turning on and off by itself when im in the middle of using it

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • HT1384 My lock screen/power button on my iPod Touch is broken, and I need some assistance.

    As the title suggests, I can not use the lock screen/power button on my iPod Touch, it is broken. I can use Adaptive Touch to turn the screen on and off at will, and also turn my device off. But if I turn it off, I don't know how to get it to turn back on. Could I just plug it into a charger and turn it back on, or would I need to plug it into my computer? Please help, in a few days I won't have access to it for 9 weeks, I need immediate help.

    If you power off the iPod, it will turn back on if you connect it to a charger like a wall charger or a computer. I just checked with a charging source to confirm. I knew it did it with a computer.

  • My ipod touch is broken and if i upgrade to ipad, will my music,photos and video files be transfered over to ipad?

    My ipod touch won't turn on and I have tried the reset button n home button a few times, it still won't work. So, I'm thinking of upgrading to Ipad but I do not want to lose my files from Ipod Touch. My question is, will all the files I have synced up to date be transfered over to the Ipad? My music, movies and photo files. Thanks

    Follow the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements.
    It needs some charge to get anywhere at all - that is addressed in Step 3:
    Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
    Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
    If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
    Use iTunes to restore the iPod.
    If you do not see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Select the iPod in iTunes and choose "restore from backup".
    If this procedure doesn't work, you have done all you can and only Apple may be able to help. Have them look at it while you shop for your iPad

  • I have faulty earpods that were bought with an ipod touch 5th gen and I have the warranty, how do I claim the free earpod/s replacement in New Zealand?

    I have an Ipod Touch 5th generation. I was told that if you had faulty earpods that you could claim a free replacement under the warranty, how do I claim them? I tried looking around on the apple site but it said something about $38USD. Any help?

    Contact an Apple Authorized Service Provider
    https://locate.apple.com/nz/en/#

  • I was using some apple earphones on my iPod touch (5th generation) and when I tried taking the earphones out, the tip of the earphones that connects to the iPod ripped off and got stuck in my iPod. If I go to the apple store will they do anything about it

    My iPod won't play music without earphones anymore since the connection is stuck in there. Will they be able to fix it??

    Try:
    Broken headphone jack! 3.5mm dillemma....: Apple Support Communities

  • The lock button on my ipod touch is broken and my screen is cracked as well. how much does it cost to repair it?

    My lock button and my screen are cracked. I have a Itouch Generation 4. How much does it cost to repair it?

    Apple - Support - iPod - Repair pricing

  • HT1766 My mom changed my passcode on the ipod touch 8gb, i have severally tried to unlock it with different codes but it didn't worked and it got disabled using my ipod touch 8gb, however i have restored my ipod touch 8gb fully, and i still get passcode s

    pleaseee help me out it's soo frenetic and i love my ipod to bits, i need to start using it again coz it has my lecture notes on it from University LOL i know sounds weird but i need it asap thx , softaware version is actually 4. 3.5  

    You'll need to connect it to the iTunes library you normally sync it with and restore it.  If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
    iOS: Unable to update or restore
    B-rock

  • I ordered my iPod touch gen 5 online, is it under warranty ..?

    Like will I be able to get it replaced since mine has a cracked screen?

    The warranty only covers manufacturing defects...
    This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

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