What would cause max 150kb/sec single thread downl...

I have BT Infinity 2 and my connection for the last two years has been pretty solid until now. The past couple of years I've had around 74mbit/16mbit which is pretty good and delighted with. However for the past week I been encountering buffer times on videos such as BT iPlayer, Netflix, YouTube and even Sky Now! upon testing my connection I have revealed that something is seriously wrong!
I operate several websites in clouds 'rackspace, amazon and aszure etc' testing downloads from these normally ultra fast download speeds I'm getting a maxiumn of around 150kb/sec, now hes the thing! If I get 50x of these downloads started all at once I automaticly max at 7,500kb/sec which is about right. Testing downloading a linux distro via a torrent client I also get around 150kb/sec a thread and max out around 74mbit... Which ya is good if your a heavy torrent downloader, but sucks if you want to watch seemless video online, because video is single treaded. So, to me the problem might be too many heavy users on the hub at the exchange, whats your thoughts?
- Speedtest.net reveals 2.5mbit dl and 17.8mbit up
- BT Wholesale Speed Test reveals 3.5mbit dl and 14.8mb up
- Redstation 1000mb download reveals 2.4mbit dl
I reported the problem 2 days ago and today I received a telephone call to say everything was fixed without actually telling me what the problem was. I was informed that the fix could take 2 hours to take effect, of which I found pretty strange because why would a fix take 2 hours after it was already fixed?...
The connection is stable and my ping is pretty stable too, so at least I'm thankful for a stable kinda usable connection for simple tasks, but far from what I pay for.  I've tried doing a further diagnostic on BT Wholesale by changing the username and I get the test started but it complains it can't upload the data, tried chrome, ie and firefox... same deal, the error comes right at the end of the tests.
So what now?.... Phoned up again and they said the fix may take longer to take effect???
Please Note: I have done all the usuals, wireless tests, wired tests, new cables, modem resets, router resets, firewall disables etc etc!. Its not my PC!

Wireless would cause it.
The graphs displayed by this speedtest may show it: http://www.thinkbroadband.com/speedtest/speedtest2.html
If you found this post helpful, please click on the star on the left
If not, I'll try again

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    10/22/13 9:42:42.733 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP2] [value:128.95.112.1]
    10/22/13 9:42:42.752 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP1] [value:128.95.120.1]
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    10/22/13 9:42:42.771 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP1] [value:128.95.120.1]
    10/22/13 9:42:42.771 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP2] [value:128.95.112.1]
    10/22/13 9:42:42.789 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP1] [value:128.95.120.1]
    10/22/13 9:42:42.789 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP2] [value:128.95.112.1]
    10/22/13 9:42:42.808 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP1] [value:128.95.120.1]
    10/22/13 9:42:42.808 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP2] [value:128.95.112.1]
    10/22/13 9:42:42.827 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP1] [value:128.95.120.1]
    10/22/13 9:42:42.827 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP2] [value:128.95.112.1]
    10/22/13 9:42:42.845 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP1] [value:128.95.120.1]
    10/22/13 9:42:42.845 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP2] [value:128.95.112.1]
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    10/22/13 9:42:42.864 AM InterCheck[72]: SXLC: Setting [key:SXLDNSIP2] [value:128.95.112.1]
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