What you think about the apple service? I cant recomment APPLE!

Hi
One week ago i posted a negative opic in this forum about the service of apple. My topic was cleared after a few minutes. I posted the same text again and they wrote me a email that i agreed the rules of the forum. I should sent my letter to a emailadress they gave me. Now i am waiting for one week and nobody answered. But for me its natural. When i sent my Ipod to apple nobody red my letter and so my ipod wasnt repaired. I sent my Ipod 3 times to allple and its still broken...
These are my experiences with the apple service. What are yourones?

957/3403
Hi guesilein,
Sorry about your posts removals, but the thing is that this is a user-to-user forum, very rarely someone from Apple would read it.
Be only technical here, that's all, no offense.
About service:
I feel your pain, the "cannot recommend Apple anymore" feeling,
BUT,
remember it is the same everywhere, and I think even worse elsewhere.
When you have a problem, do not take it from the argument side: this won't work.
If you call, pretend there are only unimportant mistakes, and people are so great nevertheless etc etc,
then
you get what you want very easily, replacements etc.
Apple still the best!
(if not as good as it used to be)
Good luck!
Axl

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Interresting is revoking UTL_FILE from public, which is critical. Also revoke UTL_TCP and UTL_SMTP. This is going to upset an expert I know...Okay, as this is (I think) aimed at me, I'll fall for it ;)
What is the point of revoking UTL_FILE from PUBLIC? Yes I know what you think the point is, but without rights on an Oracle DIRECTORY being able to execute UTL_FILE is useless. Unless of course you're still using the init.ora parameter
UTL_FILE_DIR=*which I sincerely hope you're not.
As for UTL_SMTP and UTL_TCP, I think whether a program is allowed to send e-mail to a given SMTP server is really in the remit of the e-mail adminstrator rather than the DBA.
Look, DBAs are kings of their realm and can set their own rules. The rest of us have to live with them. A couple of years ago I worked a project where I was not allowed access to the USER_DUMP_DEST directory. So every time I generated a TRC file I had to phone up the DBA and a couple of hours later I got an e-mail with an attachment. Secure yes, but not very productive when I was trying to debug a Row Level Security implementation.
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