Whats new in SAP CRM 7.0 Telecom

Hello Experts,
Can you please share whats new in SAP CRM 7.0 Telecom solution. Specially in the sales order management related scenarios
any pointers will be appreciated
thanks
Rishi

hi Bijo,
just to add with marcin's : read the release notes.

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New to SAP CRM world... Looking for RoadMap

Dear Friends,
Recently moved to SAP CRM environment and has no SAP backgroung either. At this point, i am looking for any kind of road map that coaches / mentors me in understanding the subject.
Can anyone please lead me further? Thank you.
Rashmin

There is no single roadmap for CRM. You have to figure out what is needed for your business.
Two good tools are Solution Composer and the below mentioned book.
You can find an overview of available functionality in SAP CRM in the book
Title: 'mySAP CRM - The Official Guidebook to SAP CRM 4.0'.
Authors: Rüdiger Buck-Emden & Peter Zencke
Published by: SAP Press
Buy it at: SAP Press
Important Note: The book contains
NO information on customising.

New in Sap CRM

Hello Frends,
I am new in CRM. I was trained in ABAP. Now I want to learn about SOLUTIONS MANAGER. Mainly About ORDER OBJECTS.
Can Anyone send me the basics about this?
It would be really helpful for me......
Thanks and regards,
Anoop

You can create it just on ERP side and replicate it to CRM system. To do the replication, go to transaction R3AS an run object DNL_CUST_PROD1. This download has to be performed before the material download.
A delta download is not available so this replication must be repeated everytime data is changed in ERP. You can monitor the progress of download in R3AM1.
Regards.

BP Role in SAP CRM 7.0

Hi Gurus,
As i am new to SAP CRM, not able to understand from where to start the config can anybody help in this regards.
Which are the steps to follow for BP-LEAD-OPPORTUNITY-QUOTATION
and also give your ideas regarding How to create BP Role in SAP CRM 7.0
Thanks in advance....
Regards,
Dinesh Deshpande.

Well, first of all you should do a business blueprint so that you know what business process you need to support. And then you can consider the actual implementation.
And then you can use SAP's best practice guides as a starting point when doing the actual setup. Here are some links:
http://help.sap.com/bp_htel603/BBLibrary/Content_Library_HTE_EN_US.HTM
http://help.sap.com/bp_crmv12007/CRM_DE/BBLibrary/html/BBlibrary.htm
/Anders

SAP CRM Implementation Process

Hi Guy's,
I am kind of new to SAP CRM... I am in the process of finding as much information as possible regarding SAP CRM. I have a general question (show below) regarding CRM Implementation... I am hoping to get an answer from you....
Q: If any Company chooses to implement SAP CRM in 2 or more phases.... then which functionalities (Ex: in Marketing, Sales and CIC) the company would implement in the 1st phase and what are the other functionalities he would like to implement in the next phases?
Let me know if the question is not clear enough....
I really appreciate, if you could explain in detail.....
Thanks in advance...
Sreen

Hi Sreen,
In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
Kind regards,
KZ
<u>p.s. please award points if useful.</u>

Ho to create BusinessPartner in SAP CRM

Hi All,
iam new to SAP CRM and i want to create Businespartner in crm
please tell me through which bapi i have to create businesspatner and what is the mandotary fields of those bapi's....
Thanks in advance...

Yes u can create BP using the BAPI 'BAPI_BUPA_CREATE_FROM_DATA'.
Just refer the code below,
DATA : PARTNER_CATEGORY TYPE BAPIBUS1006_HEAD-PARTN_CAT,
       CENTRALDATA TYPE BAPIBUS1006_CENTRAL,
       PERSON_DATA TYPE BAPIBUS1006_CENTRAL_PERSON,
       ADDRESS_DATA TYPE BAPIBUS1006_ADDRESS,
       TELEFONDATA     TYPE TABLE OF     BAPIADTEL WITH HEADER LINE,
       FAXDATA     TYPE TABLE OF     BAPIADFAX WITH HEADER LINE,
       E_MAILDATA     TYPE TABLE OF     BAPIADSMTP WITH HEADER LINE,
       WA_RETURN TYPE BAPIRET2,
       PARTNER_GRP TYPE BAPIBUS1006_HEAD-PARTN_GRP,
       TITLE_KEY TYPE     AD_TITLE.
PARTNER_CATEGORY = '1'. "Person
PARTNER_GRP = '0002'.
CENTRALDATA-SEARCHTERM1 = SEARCHTERM1.
CENTRALDATA-SEARCHTERM2 = SEARCHTERM2.
TRANSLATE TITLE TO UPPER CASE.
IF TITLE = 'MR.'.
   TITLE_KEY = '0002'.
ELSEIF TITLE = 'MS.'.
   TITLE_KEY = '0001'.
ENDIF.
CENTRALDATA-TITLE_KEY = TITLE_KEY.
PERSON_DATA-FIRSTNAME = FIRSTNAME.
PERSON_DATA-LASTNAME = LASTNAME.
PERSON_DATA-TITLE_ACA1 = TITLE_ACA1.
PERSON_DATA-TITLE_SPPL = TITLE_SPPL.
PERSON_DATA-NAMEFORMAT = NAMEFORMAT.
PERSON_DATA-BIRTHDATE = BIRTHDATE.
PERSON_DATA-CORRESPONDLANGUAGE = CORRESPONDLANGUAGE.
PERSON_DATA-*** = ***.
PERSON_DATA-MARITALSTATUS = MARITALSTATUS.
PERSON_DATA-NATIONALITY = NATIONALITY.
ADDRESS_DATA-STANDARDADDRESS = 'X'.
ADDRESS_DATA-HOUSE_NO = HOUSE_NO.
ADDRESS_DATA-STREET = STREET.
ADDRESS_DATA-PO_BOX = PO_BOX.
ADDRESS_DATA-POSTL_COD1 = POSTL_COD1.
ADDRESS_DATA-CITY = CITY.
ADDRESS_DATA-REGION = REGION.
ADDRESS_DATA-COUNTRY = COUNTRY.
ADDRESS_DATA-LANGU = LANGUAGE.
TELEFONDATA-TELEPHONE = TELEPHONE.
APPEND TELEFONDATA.
FAXDATA-FAX = FAX.
APPEND FAXDATA.
E_MAILDATA-E_MAIL = EMAIL.
APPEND E_MAILDATA.
CALL FUNCTION 'BAPI_BUPA_CREATE_FROM_DATA'
EXPORTING
    BUSINESSPARTNEREXTERN              = BP_NO
    PARTNERCATEGORY                    = PARTNER_CATEGORY
    PARTNERGROUP                       = PARTNER_GRP
    CENTRALDATA                        = CENTRALDATA
    CENTRALDATAPERSON                  = PERSON_DATA
    ADDRESSDATA                        = ADDRESS_DATA
IMPORTING
    BUSINESSPARTNER                    = BP
TABLES
   TELEFONDATA                        = TELEFONDATA
   FAXDATA                            = FAXDATA
   E_MAILDATA                         = E_MAILDATA
   RETURN                             = RETURN

SAP CRM Implementation & It's GAP

actully i m new in SAP CRM field but having good knowledge about marketing consept. i m little confuse about the SAP CRM implimentation, I know it's a complex process and it's main motive to profit maximization & shortend the sales bind-up and many more... can u pls tell me about few real CRM implementaion example, why & how actully CRM implemented? and what was the GAP there on client requirments?

Hi Sreen,
In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
Kind regards,
KZ
<u>p.s. please award points if useful.</u>

SAP CRM SUPPORT (FOOD INDUSTRY)

Hello,
         I am new to SAP-CRM(support).I am going to work on
        a support project. Please help me.How do i start and
        what are the pre-requisites etc.. Please send documents if any.
My mail id is [email protected]
Regards,
Jyothi.

Hello,
         I am new to SAP-CRM(support).I am going to work on
        a support project. Please help me.How do i start and
        what are the pre-requisites etc.. Please send documents if any.
My mail id is [email protected]
Regards,
Jyothi.

HI TO ALL GURUS nEW MEMBER IN CRM COMMUNITY

Hi sam here,
I am new to SAP CRM, would like to know a few things that a ABAPer should know to make a living
Now venturing into SAP CRM.
Technical area-- BADI's and standard ABAP work that i don't know what i have to do.
I know a few function modules.
I am checking out help.sap.com truly speaking getting lost in that mass.
REQUIREMENTS:
1CRM Table model and relationship.
2FM USAGE (important function modules to know)
3Suggest me what ABAPer(i) must know to solve issues.
4I will be very happy if i can get a documentation that shows a technical view point.

Sam,
My recommendations:
For data model you can use a CRM system via SD11 to review the CRM data model. The model objects are PRM_BP - business partner, PRM_BPROC - business transactions, and PRM_PROD - products should be reviewed.
You should make yourself familiar with the XIF adapter. Look at function modules CRMXIF_SAVE and CRMXIF_EXTRACT for more information.
Another tool you must learn to use is the following:
In SE80 browse the Application Hierarchy by packages.
You can find the technical supporting component of any almost CRM application via this technique.
I recommend that if you have an service.sap.com marketplace id, that you download the CRM PCUI cookbook and IC webclient cookbook.
You should also take some functional classes on CRM. It will help you learn the application, which will make investigating the technical side a lot eaiser. Pick either Sales or Marketing as an easy way to get started.
That's just a start. It takes at least three months of actual project work, being guided by a senior CRM abap developer, before someone new to the product can start working independently. This estimate is based on people who have worked with me on past projects. I have personally worked with the product since 2001, and had to learn CRM the "hard way". You should have no problem picking things up with what is available today, if you have a solid ABAP development background.
Good luck,
Stephen

Data exchange b/w sap crm and external system with oracle adapter

Hi All,
I am new to SAP CRM. Previously , I worked on SAP R/3(ERP).
Our requirement is that we want connection b/w these 2 system (SAP and NON-SAP SYSTEM) through EAI layer and also Point to Point connection.
If anyone hav material related to this plz provide me the link.
hemlata

Hi,
Please refer to the URL below
http://www.oracle.com/technology/products/integration/adapters/dev_support.html
regards,
Vivek

Accessing SAP CRM 7.0 objects

Hi All,
After doing lot of research on SAP CRM 7.0 documentation, I got to know that there are different ways to access data from the system:
1) Using BAPIs
2) Using RFCs
3) Using SAP XI
4) Using Web Services (Enterprise services?)
I am interested in going with the Web Services option.
I have read in the documentation that Enterprise Service Repository is part of SAP NetWeaver Platform.
We are planning to register for SAP RAC service to get access to SAP CRM 7.0.
If we have access to just SAP CRM 7.0, will I be able to access the web services.
Can someone please help me understand this.
Thanks
Naga
P.S I am very very new to SAP CRM. Please bear with my questions.

Hi Isaac,
Thanks for your reply.
I read the documentation[1] which says that there are 235 enterprise services built for 35 business objects.
That said, the wsdl will be already published for all those default web services I believe.
Can't I just consume the default web services and read the data from SAP CRM 7.0?
As SAP CRM is dependent on SAP NetWeaver, can I assume that I will have access to all the Out of the Box web services if I have SAP CRM 7.0 installation.
Thanks
Naga
[1] /people/community.user/blog/2008/10/17/enterprise-services-delivery--crm-70
Edited by: Naga_P on Jun 30, 2011 9:26 PM

Step by step guide of creation of WEB UI in SAP CRM

Hi Friends,
I am new in SAP CRM. I want to create a WEB UI in SAP CRM. Kindly share the link or documents.
Regards,
Narendra Goyal

First check documentation on the following wiki page: http://wiki.sdn.sap.com/wiki/display/CRM/CRMWebClientUIFramework.
If you want to buy a book that gives the whole overview, then here is one:
- link to sample: http://www.sap-press.de/download/dateien/1931/sappress_sap_crm_web_client.pdf
- link to bookshop: http://www.sap-press.com/products/SAP-CRM-Web-Client-Customizing-and-Development.html

How to add new fields to CRM 2007 Web UI

Hi,
I am new to SAP CRM 2007 and I am interested in how to extend the Web UI, for example adding new fields, to meet the customer requirements. Should I use the EEW or is there another "new and easier" way?
Thanx & best regards,
Oliver
Edited by: Oliver Pregler on Jan 30, 2008 5:50 PM

Actually for the new IC webclient UI you have need to take a look at your options:
1. New Installation:
Use the EEWB and add the fields. As part of the EEWB work, you will have a couple of post-processing steps where you will add your generated fields to the new screens. However this doesn't require any programming.
2. Upgrade from CRM 4.0/50
- New fields to add as part of upgrade
See the directions for new installation
- Existing fields to add as part of upgrade
--See the blog on the 40/52 CUSTOMER_H migration for transaction fields
--Business Partner fields part of BUT000 available via UI configuration tool, no extra work needed
--Business Partner fields part of tabular extension, manual work required, I am still "perfecting" this method and plan on writing a blog once I have the technique finished.
--Product Attributes - use the transaction CRMM_UI_PROD_GEN and CRMM_UIU_PROD_CONFIG
I know CRM 2007 is based on the same tech foundation as 2006s, with some differences in how the UI tool works and the fact there are some screen layout changes(editable overviews). The extension procedures are generally the same. I can answer some of you extension questions based on my work with CRM 52 so far. It will generally apply to your situation.
BTW: The PCUI is no longer supported in CRM 2006s and above. Even the old SAP GUI transactions such as BP, COMM_PRODUCT are removed from the standard CRM menu. The SAP CRM web client should be used instead now.
Take care,
Stephen

Crystal Reports access to SAP/CRM 6.0 with Integration with SAP Solutions

Hello,
we are running Crystal Reports 2008 with SAP CRM 6.0.
To boost productivity or Report writeing we need especially access to:
- Function Modules
- the CRM Business Objects Repository (Transaction SW01).
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
The BO Documentation [BusinessObjects XI Integration for SAP Solutions User's Guide|http://help.sap.com/businessobject/product_guides/boexir31SP2/en/xi31_sp2_bip_sap_user_en.pdf] does not give a clue if this is possible.
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
Integration for SAP Solutions
Tomcat / Jaco
or
Must I need at minimum BO Edge and must install the CMS Server ?
Thank You
Martin

HI,
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
here is also a blog about this:
/people/ingo.hilgefort/blog/2008/03/23/businessobjects-and-sap-part-4
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
>> correct. It is also in the Installation Guide / User Guide for the SAP Integration kit. You can use ABAP Functions, ABAP / SAP Queries, InfoSets, Tables
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
BusinessObjects Integration for SAP Solutions
BusinessObjects Edge or BusinessObjects Enterprise
Ingo

How to enable net value in sap crm opportunity

hello all ,
how to enable net value in sap crm opportunity and item category.
please help me out i am new in sap crm
Ahmad

Hi Ali,
Every transaction which you create have some predefined rule in the form of procedure which is attached in the transaction level. You can follow below path and check for the transaction which are the rule maintained.
CRM->Basic setting-> Define transaction types.
Search for your transaction type and double link in order to see all the rules attached to transaction level.
You also need to define which item categories you wanted to configure for particular transaction type which you all ready have done it seems.
You also need to define pricing procedure to the transaction where you need to checked for errors.
Below is the path
CRM->Basic setting-> Define transaction type-> open your transaction
step 2:click on assignment of business transaction categories than select category as Sales
than click on Customizing Header option to see attached pricing procedure with it.here you need to check for your error.
to check partner determination rule please follow below path in SPRO. -> partner determination procedure
Check in head of transaction which partner procedure is attached.
Than search for partner determination procedure in below path.
I hope this will help you to validate the setting for your transaction and will be helpful to solve your issue.
Thanks,
Prem

Whats new in SAP CRM 7.0 Telecom

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