Whats the best way to fix audio recorded on a smartphone?

So I have to re-edit this previously done video and all I have to do is change the audio introduction, unfortunately the VO person is out of town with no access to professional audio equipment and all he can do is record the intro on his phone (literally one line) and text it to me so I can insert it. The rest of the audio remains the same
We just did that, but as expected the audio doesn't sound as "clear" as the previously recorded one. I basically just have to insert the new audio line and just keep the rest of the audio as last months. I do have music and sound effects in the background but since Im not an expert on audio effects, my question to you fellow editors is.... what audio effects or procedures do you recommend to clean up this audio, there is no background noises (its clean), it just sounds a little "over modulated" I guess, it just sounds rough, as if it was recorded on a phone (well it was!)
If anybody had experience with a similar situation Id sincerely appreciate the advice. Please keep in mind Im not an expert on Audition so if you can help me out please do so with a very precise explanation.
Thank you!

It may sound a little like ryclark is joshing with you, but I'm afraid he isn't.
You can't ever process a recording to make the quality better than the original. You may be able to reduce the background noise a little, and alter the frequency response, but the distortion inherent in it remains, whatever you do - there's no such thing as an un-distortion (this is what your over-modulated sound is) plugin. And I have to say that anybody who eventually figures out how to carry out this seemingly impossible task will clean up; it could easily be the most expensive plugin ever! So as he says, either re-record the lot, or add some trash to what you've already got. Or do what I'd do, and get somebody completely different to re-do the introduction. That, I'm afraid, is the most precise explanation I can give you about what you should - or indeed have - to do.

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I am wrestling in my brain about the best way to handle audio in my project to cut down on the time I am working on it.
This project I just finished was a 10 minute video for a customer shot on miniDV (HVX-200) cut down from 3 hours of tape.
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When all your audio is in one file you can, for instance, look at the entire wave form, see that limiting to -6 db would trim off most of the unnecessary peaks, triim it down, and then normalize it all. You may still have to do some tweaking here and there, but it gets you much farther down the road, much more easily.Same goes for reverb, EQ or other effects where you want the same feel throughout the entire video.
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Whats the best way to fix audio recorded on a smartphone?

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