Whats the deal?

Question

So we had / have a standard "Blast" internet which was 75/10 connection speed. I sometimes work from home, and we are a pretty connected family, so we have been running into the insanley stupid bandwidth cap. Serioulsy? A Bandwidth cap on a landline? Whatever, I wont get into how stupid that is and how other providers (google fiber) will be in our area soon and hopefully I can drop comcast completely. Anyways, I decided to "upgrade" to a buisness class account for the internet. Which is costing me more than the internet we currently have and ITS SLOWER. $109 a month for 50/10. At this point I was kind of numb, and just ready to be done paying overages. The comcast guy came out, installed it and activated our modem for us, since I provide my own modem. Finally, when I called to cancel the home service they let me know that since I have a bundle with the internet and the TV, that they cant bundle buisness with home services...so now I have to pay you MORE for cable that I already have!
This entire ordeal has left a bad taste in my mouth. When I was on the phone with a representative I was asked if I had considered monitoring my internet usage and scaling it back when I am getting close to my data cap. Is there some sort of data shortage I should know about? Is the internet about to colapse and we are rationing the last internet reserves? Why should I need to curb my internet habits when I am paying a company $109 a month to provide me with that service? Thats insane. Heres what I want, I want the buisness class internet without the bandwidth cap and I want you to leave my TV alone, I am not changing anything with my cable subscription. Thanks,A particuarly annoyed customer.

Answer 1

Zoning isn't something we have control over. Zoning is determined by local governments as a tool for urban planning. Zones are enacted as a by-law which regulate the use, form, design, and compatibility of development. If you think that Comcast, or any other business for that matter, has any influence on government zoning, then you don't really understand what zoning is. 
The back end has nothing to do with merging accounts together because you're still dealing with two different kinds of classes. Business class is different from Residential. This is something that you've witnessed first hand and can attest to when you switched from Residential internet to Business internet. You got different speeds, different rates, different kind of agreements, and no data cap. All those things were different from how your residential internet was set up. It's the same for TV. Business TV has its own specific set of rates, agreements, regulations, etc. Bottom line, because they're different classes, you can't merge them together. 
The data limit is something that is still being evaluated for change. What you should try to understand is that the current data limit is more of a median mark. Some customers will exceed that mark while others will use substantially less and some will use right around that amount. For many, it's a very viable amount of data. However customers use their own discretion with the amount of data they use. When you're asking about what the point of giving people 75 to 50mb down, then you also need to understand the difference between data and speed. 
The purpose of having higher upload and download speeds is for bandwidth allocation. Each thing you upload/download takes up a certain amount of bandwidth. Data is the amount of content transferred to and from your computer through your modem. While all things you do online use your data, it's the type of applications you're using that ultimately contribute to your data consumption. Things that require more data, such as video streaming as an example, use significantly more data than just general web surfing. Thus, the more bandwidth you have available, the quicker you can complete the task. 
With all that being said, we are always looking into ways to improve our service and appreciate any constructive feedback both you and other forum members have contributed and will be sure to share the communities opinion with our management team.