Whats the genius bar? PLEASE HELP
My touchscreen is faulty?
What's the genius bar? It's the section of an Apple Store where employees can help you with your iPhone issues. You'd need to make an appointment with them here to fix your issue, if your iPhone is within warranty.
Matt
Similar Messages
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I cant type any text in safari or and in all programs i have the arrow cursor and can't change to any tools in the tool bars - please help!
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Can't figure out what the problem is, please help!
Hey, so I have a Mac Mini which I bought nearly 3 years ago. I've been running the latest system 10.6.6, when the issues started. Everything would just unexpectedly quit and occasionally, I'd get the "You need to re-start your computer..." grey screen, also the desktop would refresh itself and not open any folders or anything at all. Finder, Console, Dashboard Client, etc all quit,´and sometimes the nmblookup thing would pop up, but before I could click Allow or Deny, it'd dissappear again.
I ran the Hardware Test, and four times out of seven it said "No Trouble Found" while three times out of seven it gave me an error code starting with 4MEM. The system profiler, meanwhile, told me that both RAM cards were OK. I did the Hard Drive verification through Utilities and it gave me some problem starting with "Key..." and said it could not be repaired.
SO, I reformatted the HD as it suggested, deleting everything (I've got it backed up though). Then, I installed Snow Leopard again, and the issues were still present. It would Quit Unexpectedly freeze up, etc. So then I went and erased the hard-drive again, and a new partition was made automatically. After that, I tried installing the original software which came with the computer. Except that after Installation Disk 1 was finished, the computer restarted and then it was just a blue screen. Nothing. It didn't ask for the second disk or aything. I tried again, and in the middle of Disk 2 Installation the grey "You need to re-start..." screen came down. ***. Now, I can't seem to install ANY Mac OS X on my computer, not what it came with, not the Snow Leopard, nothing.
Again, Hardware Tests tells me everything is ok, and the Hard Drive also says there's nothing to repair. Then what is this? I don't even know what it could be anymore! Please help if you have an idea of what this might be! Unfortunally, at the moment I have no money to send it to the repair so they'd check=/
Thanks in advance, any help would be greatly apreciated!Oh ok, well that was what the test said prior to reformatting the hard drive. Now, it doesn't find any trouble no matter how many times I run it. That's what has me so confused, everything seems to check out and yet...I can't do anything, not even install the software!
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Sometimes when I put videos on my iPod, it will randomly decide to place the videos in my list of music and when I go to play them, It just plays the sound (even if the videos were previously working fine).
Today, I added some videos to my iPod and they were in the Movies section before I disconnected my iPod. I disconnected it (correctly) and went to go watch the movies. When I opened up the movie list, all my songs were in there (along with the 5 actual videos) and they all just played the song!
Then in Settings > About, It said I have 2004 songs and 2004 videos (but no extra space was taken up).
*** is going on??
Thanks for any help.And how when I went back into iTunes to re-add the videos, it is now having to re-determine the Gapless playback for all my songs!!!
WHAT THE HECK?!? -
Somebody please help
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card. -
Hello all,
I had my Mac wiped at the genius bar and backed it up on a hard drive,
but now i can not find it anywhere !!! HELP me please :/Take your comp back to the repair shop along w/your receipt for proof that MW was purchased. Either they need to find/restore it back to your comp or reimburse you.
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Has anyone tried syncing their photos to iTunes with the cable in addition to how it should work via wi-fi on iCloud? On the Apple support info page, it says you should do both types oof backup. The Genius Bar told me 2x not to do both. What experiences has the community had? I'm also having syncing issues with photos most recently as well as contact updates. (I have an iPhone 4S with the iOS7.1) Thanks much!
It sounds like you are mixing up several different things (or not using the terminology that Apple uses).
One thing is backup. You can backup via icloud or via iTunes and there is no reason you cannot do both -- I do and the second link below from Apple gives instructions. Doing a backup will include photos from the Camera Roll in the backup but you will not be able to see the results -- all of the backup data will be stored on iCloud or on your computer in files that are not designed to be accessed by you for any purpose other than restoring to your phone in the event of a problem. More information on backup:
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/HT5262
If you simply want to transfer photos from an iPhone to a computer, the terminology Apple uses for that is "import" and it is done without iTunes. New photos (taken after you change the setting) can be done via PhotoStream which is a cloud based option. The other option is via cable. Instructions for both: http://support.apple.com/kb/ht4083
Syncing via iTunes (with regard to photos) is used to transfer photos the other direction -- from the computer to the phone. Instructions for that http://support.apple.com/kb/HT4236 -
I was downloading apps that i deleted and my 4th generation froze. So i turned it off and restarted it and nothing happened. It is just showing me the apple screen after you restart it. I dont know what to do please help!
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
how to trobleshoot an ipod touch. yesterday i tried to reset the setting then after i click reset it suddenly shut and after a few minutes an apple logo came out. It cannot be open anymore until now and the logo is still their. what will i do.please help me thank u
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
i can't turn on my iphone after I use the Itunes.It's updating new software and then my laptop was ran out of battery life what should I do please help me
I'm having a same problem, taking my phone to genius bar tonight. Is there any virus going on??
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my iphone 5 cannot be opened. when i charged it, the apple logo kips on blinking but it was not opened. what is the best option to do.? please help.
- Make an appointment at the Genius Bar of an Apple store. I suspect the battery is on its last legs
Apple Retail Store - Genius Bar -
About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in appleno body?
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So this disc won't load. I recently bought a new ipod nano, but am unable to put songs on it without the latest version of itunes.
My Macbook Pro is 2008 and has 10.4.11 the guys at the genius bar said to upgrade to snow leopard to upgrade to lion and I shouldn't have a problem. I was told I need 1GB of RAM and I have 2GBs of RAM but the disc spits out every time after about 3 minutes.
This is my computer info, please please please help me install this disc so I can use this ipod I bought from you that I've been super psyched about using.
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version: 1.16f11
Serial Number: W8******X92
Sudden Motion Sensor:
State: Enabled
I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.MAshmen wrote:
disc so I can use this ipod I bought from you that I've been super psyched about using.
I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.
You didn't buy anything from us.
These forums are user-to-user; no Apple staff are involved other than to moderate.
Meanwhile, I refer to you to X423424X's post. -
my imac will not connect to wifi what so ever. i have tried 3 different routers and all my other apple devices work fine. when i take it to the genius bar it seems to work with apples instore wifi. thus leading the "geniuses" to say nothing is wrong.
Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it.
Step 4
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
Will they replace my iphone 5s battery at the genius bar and if so, for what cost?
will they replace my iphone 5s battery at the genius bar at my appointment, and if so for what cost?
You will have to ask if they are equipped for that.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit
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