Whats the status of Two Step Verification in Canada?
Has anyone heard what the status of Two Step Verification is in Canada. I have not been able to set it up since it was (supposedly) set up a few months ago. Thanks for your time.
I have read a dozen news articles regarding two step verification in Canada. They are all a few months old and clearly state that it is ready to go here in Canada. However I have tried the steps to set it up and nothing! It seems to be a dead issue as I can not find any recent info about two step verification in Canada. I was really hoping that with iOS 7 it would have appeared in my account settings but no.
Similar Messages
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HT5593 How do i get sms support for two step verification in Canada with Telus ?
i have followed the procedure for setting up two step authentication and the part where it's suppose to send me an sms code is where it fails. the code just never comes. anyone else having this issue ? fyi, im in Canada and using telus.
i know when they first announced two step verification in Canada sms support was not there but now it's listed specifically for Canada and Telus on Apple support page. so what's the issue ?
i know Apple has had tons of issues with sms codes outside the US but i figured by now they would get it right so i'm hoping there's just something i'm missing.i've even tried putting my sim card into a non-iphone, still no luck.
Then how on earth is the iPhone the issue????
Oh wait, it isn't.
Unbelievable... -
Two step verification in Canada SMS does not work with Telus
Just saw the announcement that Two step verification for your Apple account is now available to Canada.
http://www.macnn.com/articles/13/05/10/option.will.appear.automatically.in.accou nt.details/
Tried to sign up, unfortunately after many attempts and testing with a few different phones it appears that Apples SMS server is not connected with Telus mobility as the messages never come through to any of my phones on the Telus network.
So maybe the announcement is a little premature.False start.
The option to sign up for two step verification has now been removed again.
I guess they have to get the SMS feature working first.
Here is a request. Apple can you implement the industry standard time based authentication protocol:
http://en.wikipedia.org/wiki/Time-based_One-time_Password_Algorithm
http://tools.ietf.org/html/rfc6238
Same one is being used by:
Google
Dropbox
Lastpass
Microsoft
Amazon AWS
Then you can use one of the many apps available for smartphones and support users who want something secure but that does not require SMS or an apple hardware device to login to their apple id. -
I've already signed in to manage my Apple ID and under password and security there was no option for two-step verification. I am in the U.S. So please help me get it
Is there a "New" button at the top right of the Playlists section of Music?
There is no Edit button to delete music, swipe sideways on the song to reveal the delete button. Tap and hold on the artwork in Artists and albums to reveal the (X) button to delete. Or connect the iPad back up to iTunes on the computer and check your sync settings for music to ensure you are syncing the right content. -
i have forgotten my apple ID security questions the is no link to send to my rescue email nor is the a section for the two-step verification method. What do I do??
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
i didn't setup a two step verification for my apple Id , and then when i login into my account on the browser it prompt to enter my verification code !!! HOW COME
please help because all my data are stored in the cloud- See if it is listed here for downloading. If it is then redownload it..
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- If not there then contact iTunes.
Contact iTunes -
Last year, my backpack containing my laptop and phone were stolen. My Recovery Key was saved as a screenshot on the laptop and on the phone and I have no other copy. I remotely wiped both devices. I had no insurance for such circumstances and replaced them at my own expense but I cannot access my AppleID account because Two-Step Verification is active and my old telephone number was replaced and I no longer have access to it. I can live with losing the devices as a result of my own stupidity, but Apple claims they are unable to restore my access to my old account in spite of the special circumstances. Apple can confirm my identity via my bank details and my email address but they do not seem to care. I've lost access to my music, software, calendars etc. I have a new AppleID - I had no other option but to set one up - but it irks me that Apple is unwilling to transfer purchases made on my old AppleID to my new one. I am considering taking legal action to regain my purchases and wonder if anybody else has found themselves in a similar situation.
If apple tracked deviced they sold they would be violating a great number of privicy laws and would face class action and criminal lawsuits in most of the western countries
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What apps are not covered under two-step verification?
I am trying to determine if I need to create an app-specific password, in addition to the two-step verification that I just completed. However, I won't bother if I don't need to worry about it.
If you don't see your devices listed it means that they either are using a different Apple ID for iCloud than the ID you are setting up two-step verification on, or they don't have Find My iPhone turned on in Settings>iCloud. Make sure you are managing the same ID that you are using for iCloud on your devices, and that Find My iPhone is turned on on your devices. You should then see them listed and be able to verify them.
You can enter a phone number for any cell phone that can receive SMS messages to verify that as a trusted device, even if it isn't listed. -
When I go to the password and security, there is no Select "Start" under the words "two-step verification" and follow the instructions on the screen
Hey Podducbnov,
Thanks for the question. It sounds like you are trying to setup Two-Step Verification. After logging into http://appleid.apple.com, click "Password & Security". At this time you will probably be prompted to answer your security questions, go ahead and do so. Afterwards, the top section has a "Get started…" link to setup Two-Step Verification:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Thanks,
Matt M. -
Locked out of Apple ID AND lost Recovery Key for two-step verification
Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful. -
HT204152 Apple ID Disabled & Lost Recovery Key (Two-Step Verification)
If you use Two-Step Verification:
If your Apple ID is disabled "for security reasons" AND you lost your Recovery Key ALL HOPE IS NOT LOST! Speaking from a recent, nearly devastating experience, I hopefully will provide some relief to others in the same boat...
After speaking to several customer service representatives who basically told me that without the recovery key, there was no way to access my account and everything would be lost forever, I finally spoke with a senior customer service representative that actually understood my issue (most thought I just forgot my password).
As it turns out, my account was locked due to too many incorrect PW attempts (not exactly sure how that happened). I was prompted to go to appleid.apple.com and when trying to log in, prompted to enter my Recovery Key. I couldn't get further than that. What I didn't realize and the other reps didn't tell me was after 8 hours, the account is unlocked. I was then able to log in at applied.apple.com and verify my account using a trusted device. I was then able to create a new recovery key (and print it out and put copies everywhere so this wouldn't happen again!).
Lessons Learned: 1. Don't lose the Recovery Key again! 2. When talking to Apple Customer Service, ask to speak with a senior customer service representative. 3. Wait 8 hours without trying to log in and your Apple ID is unlocked again.we all have had unsatisfactory results with entry level CS techs. Your advice to be assertive about speaking with a Senior Tech is sound and where I have ALWAYS found satsifaction. Methinks the proprietary Customer Service Knowledge Base may be running the same software as our forums - Terrible searching is a rule here. - the other two suggestions are very good as well - ÇÇÇ
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Mail and Gmail two-step verification
For the last several days I've been encountering an issue with Mail.app and gmail where my application specific password is valid for one day only. This is not the case for the application specific password I have set up to work with Mail on my iPhone or any other apps. I have used two step verification successfully for months until one day, inexplicably, I was alerted that my password was incorrect. As I mentioned, this happens now on a daily basis.
For what it's worth, I've tried what's listed in this thread to no avail.
https://discussions.apple.com/message/15206873
Any help would be appreciated.Hi All,
I used to have that sort of problem,
first you could go to the connection doctor on you mac (it's on your 'Window' - > 'Connection Doctor' )
then check if your google account 'Smtp tab ' and 'Imap tab ' are all on the green light
If one of it is not connected ( Which means 'red' light ) , here is my solution .
Go your keychain access ( comman + space 'keychain' )
click tab 'LOGIN'
On the search tab Find either SMTP/IMAP (Depend which got the red light)
There will be several accounts shown up if you have multiple email account registered on you mac mail.
find manually the account of your gmail account (Double click each one of it to check which account it )
Check again if you have 2 key chain on one single account
After you find your google account on your key chain and check the box "SHOW PASSWORD"
Change the password according to the google 2 step verification password
click save changes . (enter your admin password)
Hope this will help
K -
Two step verification picky wrt cell provider
Using a pay as you go cell phone on Rogers in Canada and can not set up two-step verification for my Apple ID. The SMS text message never shows up. I have no problem receiving other text messages from Yahoo or Microsoft. The majority of 2 factor authentication that I do is via Google Authenticator. I am not going to hold my breath on that ever being implemented on Apple IDs.
You don't have to use it: it's optional though worth doing as a security measure. From what you say you were unable to complete the process so it shouldn't have been set up; if you want to use it you will need to start the process again.
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Can't set up two step verification - no trusted devices
Hi,
I can't seem to set up two step verification on my apple ID.
I can log in to manage my account and start the process, but when I get to what should be the list of trusted devices (step 1), the list is empty and I'm prompted to enter in a number than can receive SMS. I do this using my iphone number, and I recevie a 4 digit verification code via SMS/iMessage, but I can't enter this in to the setup process on the manage my ID site as there is nowhere to enter the code in to in order to have my iphone number tagged as a trusted device. So, I can't get past step 1.
I have been able - in the past - to allow a new device to use icloud keychain using another device to verify it.
All IOS devices are 7.1.1, and the mac is 10.9.3.
For info, I have an iphone, imac, and two ipads all set up using the same apple id, all are signed in to iCloud with the same id for keychain syncing, and all have find my iphone enabled. I can log in to icloud or use the find my phone app and see all my devices in the device list, and locate them. I've tried turning find my iphone off and on - no change, devices still don't appear in the two step verification setup process.
I've rung apple support and no luck - they suggested waiting 24 hours and trying again - but still no worky.
Am I doing something wrong, or is there a problem that someone else has been bale to solve? I'd really like two step verification enabled but am stumped.
Help!
Cheers.
AndrewI had the same problem.
I don't know whether or not it was a coincidence, but I did the following:
Use a computer to Logon to www.icloud.com.
Go into Account Settings.
Click on Advanced.
Then click on logout of all browsers.
I was then able to log into My AppleID and start the two step authentication setup. When I added a new phone, it sent an SMS and it then prompted me for the 4 digit code.
Again, not sure whether this is a coincidence, but I never received the prompt to enter the 4 digit code until I accessed the iCloud website and followed the above steps. -
[iPhone 4 - iOS 7.0.3] Two-Step Verification: iTunes Purchase Problem (Identity Verification)
I have set up two-step verification successfully, and due to not having made purchases on my phone since the iOS 7 update, it asked to verify my identity when I tried to purchase an app, as it usually does for the first time.
I've heard that T-S V users go to a 'Verify Screen' or something of the sort at this point, choose way of getting the code, get it, and type it in.
When I click on the warning to verify my account, it takes me to the Manage my Apple ID page on Safari, and logging in/entering cod there does nothing to purchase the app.
I've tried signing in and out to no avail, as well as different Wi-Fi signals.
I can download paid apps on the computer, but it is clumsy and takes excess time.
Any help?Generally, when going out of the country and using a foreign SIM, carrier files can be changed. Go to Settings>General>About>and look at Carrier? What does it say? You may have to perform a restore. You can try a restore from a backup, that would reinstall the iOS, and would provide the latest AT&T carrier file as well. See if this will fix the problem.
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