Whats this dot on my brand new iMac?

I don't think its a dead pixel, because these two pictures from differnet angles show it moves a bit when you look at it from different angles.
http://img380.imageshack.us/img380/4619/img0497lx5.jpg
http://img168.imageshack.us/my.php?image=img0496nu0.jpg
What is this? Will the apple store let me return it? I heard they had a policy on needing a certain number of dead pixels before accepting a return but this isnt a dead pixel.

I have noticed the same issue. I originally thought it was pixel related, but I have since determinted these spots (3 on my 24") are simply a 'speck' of something on the other side of the glass. Annoying....but looks like it can be resolved pretty easily by removing the glass and cleaning. I'll live with it for a while...

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HT201250 I use Time Machine to back up my entire computer with my external hard drive. I am getting a brand new iMac this month and was wondering what is the process of using this back up to restore my new computer exactly how my old computer was?

I use Time Machine to back up my entire computer with my external hard drive. I am getting a brand new iMac this month and was wondering what is the process of using this back up to restore my new computer exactly how my old computer was? I want to make sure I will still have various important files on my new computer, like my songs in iTunes, my photos in iPhoto, etc, etc. Thanks so much in advance!

Welcome to the Apple Support Communities
When you turn on the new iMac for the first time, Setup Assistant will ask you to restore a backup, so connect the external disk and follow steps to restore all your files to your new iMac. Your new Mac will have the same settings and programs as your old computer.
In other cases, I would recommend to restore the whole backup without using Migration Assistant or Setup Assistant, but a Late 2012 iMac uses a special OS X build, so the OS X version that you're using on your old Mac won't work on the new one. For more information, see > http://pondini.org/OSX/Home.html

What's with the brand new imac's not being able to handle 3 tracks in garage band? This is crap!

I have been so dissapointed by Lion i'm thinking about selling the brand new Imac. No Rosettta?! So i cant use Final Cut express anymore or CS3, and I don't WANT TO UPGRADE> And Even Garage band cannot play more than 3 tracks without saying there are too many? I can work better on my 2008 macbook!!!!

And Even Garage band cannot play more than 3 tracks without saying there are too many?
There must be something wrong. A brand-new iMac should really perform better.
What model did you buy (Processor, how much disk space, how much RAM)? Can it be, that your harddrive is too full with less than 15 GB of free space, or the iMac has not enough RAM? Lion needs a bit more memory than Snow did.

IChat will not launch from my brand new iMac - What do i need to do?

Just purchased a brand new iMac 24". Really nice machine except that iChat will not launch. I click on the icon but it just bounces once and does nothing. Any ideas what i need to do please?

Hi deano68,
Very odd.
OK I think we have at least one app that has not installed properly.
It could also be that a Font is missing. Certain Apple Apps will not launch if Helvetica is not active in the Font Book.
There are two ways to reinstall the Application.
Both are listed here in Ryan's FAQ.
Both methods require that you download the Combo Install and run that as well.
This catches all the iChat Updates that come with OS updates so that iChat and the OS are at the same level.
You might want to try the Combo Update on it's own first before the Reinstall as it often sorts things.
The link in the FAQ to downloads may not work now since the Apple Site has been reorganised.
They are now here http://www.apple.com/downloads/macosx/apple/macosx_updates/
10:11 PM Monday; July 30, 2007

The fan on my brand new Imac Quadcore is blowing extremely loud. Is this normal

The fan on my brand new Imac Quadcore is blowing extremely loud. Is this normal?

I have the same problem on my 2010 IMAC 27" I7. Even if the mac is running at idle it occurs. It was already at the apple store for repair.
Later they told me, they found nothing with the hardware test so its not their problem?!!!
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My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work. Once another app is opened, it will not close either. Now none of the apps are responding. Any ideas?

My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work. Once another app is opened, it will not close either. Now none of the apps on the dock are responding. I asked him to click on the apple, and drop down to "About this Mac", but that wouldn't open either. Any ideas? If I was at his house, I would call Apple Care in a heartbeat, but am home with my sick daughter,,, Thanks!

For starters, have him open Disk Utility in Applications>Utilities, select the volume (the indented listing) and Verify Disk. If it reports any problems, have him try a Safe Boot by holding the Shift key at startup. This boot will take much longer than usual. It's checking and trying to repair the drive directory, if possible. Once in Safe Boot, have him repair Permissions.
For other Disk repair remedies see
http://support.apple.com/kb/TS1417
Also, have him try a PRAM Reset. At the startup chime, hold down CMD-Option-P-R together, listen for two more chimes, total three, then let go to finish booting.
Also, is he running any AV? If so, have him uninstall it. It might be responsible for this behavior. (There are no viruses for OS X.)

What is the best solution for me to run Microsoft Access on my brand new iMAC? Assume I'm a casual user.

What is the best solution for me to run Microsoft Access on my brand new iMAC? Assume I'm a casual user.
I am lead to believe by some real smart guys on the Apple site that If I have the Apple Store partition my iMAC and add the full suite of Office products on that partition, I can run the few Access programs I have and need to run.
Comments encouraged. Thank you in advance for your consideration and help.

You would have to install Windows, then install Microsoft Office Professional for Windows on it To install Windows you will have to choose between Boot Camp (faster, free) and a Virtual Machine (simpler, slower, easier to backup)
You should try LibreOffice (free), it can open Access files, it may not have all Access's feature set though, worth a try.
www.libreoffice.org

LR 5 Crop tool is constantly freezing on a fresh new install of LR 5.4 on a brand new iMac Retina??? What is going on ???

I have lightroom 5.6 installed on a brand new iMac Retina
Running OS X Yosmite
Processor 3.5Ghz i5 Quad Core
32 Gb Ram
AMD Radeon R9 M290X 2048 MB
1 TB Fusion Drive
Application Stored on Fusion Drive
LR Files/Configs etc stored on Fusion Drive
Files are Canon 5D3 Raws
Files stored on external TB2 RAID Drives.
Camera Raw Cache 100 GB
Tried to Purge Cache & Optimised Catalog
Catalog was moved from older iMac to the iMac Retina
I am frustrated and at a loss to understand WHY my Crop Tool constantly causes my LR to freeze? I get the spinning beach ball and it is very slow. Does any one have any idea????
As a wedding photographer, this is slowing down my work flow significantly and its making my work life miserable!

If there are a lot of errors, perhaps the hard drive is physically failing. Perhaps it might be better to simply add a drive to the second slot and install the system on that.

HT2470 I need to change the home folder name. I just bought this mac today and my cousin put his name in because he had to back up his phone while we were still at the store so he could get a new phone and now my brand new imac says his name in the home f

I need to change the home folder name. I just bought this mac today and my cousin put his name in because he had to back up his phone while we were still at the store so he could get a new phone and now my brand new imac says his name in the home folder. This is very frustrating. I would not have let him put his name in there if I didn't think you could change it. Someone please help!

Delete his user account and create your own, using your name.

A dvd will not eject from my brand new IMac. I have done every suggestion in the help area. Any suggestions on how to get this DVD out of the computer?

My brand new IMac will not eject a DVD. I have tried everything that was suggested in "help". It didn't recognize the dvd, and whenever I try to eject it, it is not highlighted. I have tried to restart while holding the track pad, and nothing happened at all. The dvd is from the library...so it needs to be returned! Any other suggestions?

Have you tried all of these?
1. Pressing the Eject key while opening the iMac.
2. Pressing the Eject key while closing down the iMac.
3. Holding down the Option key while restarting the iMac.
4. Using Disk Utility to try to Mount, Repair and Eject the disk.
5. Holding down the Mouse while restarting the iMac.
6. Pressing the O and F keys while closing down the iMac.
7. Opened Applications > Utilities >Terminal and typed in 'drutil tray eject'.

Brand new iMac freezes constantly! Updates aren't helping!

Hello everyone,
This past Sunday I bought a brand new iMac intel Core 2 Duo with a 250 GB HDD and 1 GB of RAM. At home I set it up with my SAMSUNG 1080p 22" monitor, Apple bluetooth Keyboard and mightymouse, and a Western Digital 350 GB HDD hooked up via USB. I was excited to finally jump on the intel-based Mac bandwagon, as well as experience dual monitors for the first time.
That was Sunday. Tuesday evening I was watching "Rome" on itunes on my Samsung monitor while surfing the web with Omniweb on the iMac monitor. All of sudden, everything locked up. I was able to move my cursor, but nothing responeded to my clicking. I hard booted the system and loaded everything I had going again, and sure enough, it locked up a few moments later. I ran system update, updated everything, then restarted. Time went by and although not immediatly, later that night it froze up on me again.
Fast forward to last nite, and the freezing reached and all time high. 5 times. Each time was when I had a browser open in my iMac window and I had Quicktime playing in my Samsung monitor. I was watching a sports program, with the player fit to the screen.
I have read many posts about intel iMacs freezing late last year, but there was a firmware update that evidently fixed that. I have this update installed, and I have had no luck. I have even contacted Apple Care via phone where I got instructed to unplug everything, plug it back in, start in safe mode, and delete cache. That didn't help me out at all. Am I right insuspecting I have a faulty Video card? I just ordered 4GB of RAM, could this be a RAM issue?

When diagnostics are run on a freezing computer and nothing shows, I'll put the program into a testing loop because this means one of two things: the issue is heat related so running the diagnostics several more times will bring on the heat so that the issue shows up or the installed RAM is marginal, just flaky enough to show up now and again but not so far off that a run through of the memory test catches it on the first run.
As I said in my original post, memory is always a suspect in a freezing or kernel panicking computer. And it does tend to top my list. But from what you describe I'm not quite willing to say, "Why don't you just wait until the RAM upgrade arrives?"

Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce

Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.

If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins.

Slow performance, brand new iMac!

Hello!
First, excuse my rusty English.. I hope you manage to read it
Main problem.. Adobe, PhaseOne and other intensive applications is veeeery slow on a high specced brand new iMac! Lightroom 5, PS CC and Capture One Pro 7 is what I use mostly.
I just got my brand new iMac 2014.2 (3.5/3.9 GHz, 32 GB RAM, 512GB flash disk and GTX780M), and its quite a lot slower than my other Win7 workstation. Other workstation specs: i7 4.2 GHz, 16GB RAM, 128GB SSD, GTX 580. I'm working on the same Raid-5 drive (USB-3) too, so I don't know why it's slower..
What I experience:
Changing from "current" raw to next raw (while culling) takes several seconds, and my Raid-5 is done chewing long before I see the result on my monitor. I get the spinning beach ball while waiting for preview. I always render 1:1 on import and 1:1+standard size in menu, just to be sure. Adjustment brush is like dodging in PS v1.0 (NOT CS) when computers had less disk-space than we have cpu-cache today, awfully slow, and it "stutters". Moving/panning in 1:1 is very choppy, and sometimes I get the spinning beach ball while panning.. This happens in LR and CO.. Photoshop CC stutters or have to "think" when I try panning. These problems happens in 6 Mpix, 12 Mpix or 25 Mpix RAW files, and actually in some JPEGs too!
I have done following:
I've tried 2003 and 2010 processing in LR, small change. Fixed permissions in OS X. Removed preferences for LR, CO and PS CC. Reinstalled LR/cloud apps and Capture One Pro 7. Increased camera raw cache from 15 to 50 GB. Followed Adobe's guide to make LR faster. Followed Capture One guides. Reinstalled (clean install) of OS X. I've tried all tips I could find in the forums around.. I have also tried placing RAW files on internal 512 GB disk to see if that helps on performance, but no change. Same story with camera raw cache, doesn't matter where it is.
Additional things.. I’ve also diagnosed the iMac with checkdisk, memcheck, logs, etc.. No problems as far as I can see.
I just changed my workflow from Win to OS X and I depend on this to work.. I currently have 4000 files from my last job waiting to be worked on, and I'm not finished until Christmas in this tempo :-(
If I can't get this working very soon, then I have to return this very expensive iMac and buy a new PC again..

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

I have a brand new iMac that does not have iDVD. Made a move on iMovie installed a 3rd party burn prog. but DVD won't playback on my regular dvd player. Need to burn one that will. Help!

My new iMac did not come with iDVD as they are not using iDVD any longer. I made a movie that I needed to put on a DVD that would play on any external DVD player. After calling Apple twice, they recommened a 3rd party program so I downloaded "Burn-osx" and made the DVD; however when i insert it into my player connected to the TV it gives the message "disk error --playback feature may not be available on this disk". Ok--now what? I am up against a time line here--need the DVD for a graduation party! Help! What am I not doing correctly?

I have a brand new iMac
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
they recommened a 3rd party program so I downloaded "Burn-osx"
Yes, there are programs that will put a movie on a DVD. I have tried most of the other substitutes including Toast, Burn, and others. None of them come anywhere near the ease-of-use and power of iDVD. IDVD is specifically designed to work with iMovie. Get iDVD.

Brand New iMac 24" internal or external hard drive upgrade to 1TB?

I just purchased a brand new iMac 24" MB325LL with a 320GB hard drive. I currently have 432GB of data on my PC and I would like to upgrade the hard drive to 1TB. I have 2 options and I need your advice:
Option #1 » Cost:CDN*$255*
Buy a Samsung Spinpoint F1 1TB from DirectCanada.com for CDN$155 (tax+shipping included). Get it installed by a certified Apple technician for CDN$100 in Toronto. I doubt I can get it installed for a lower fee.
Option #2 » Cost:CDN*$317*
Buy a LaCie D2 1TB external hard drive with Firewire 800 for CDN$317 (tax+shipping included) either from a U.S. retailer (e.g. iUnitek) or a Canadian one. Prices at Canadian online retailers start from CDN$266 + CDN$37 (13% tax) + CDN$18 (shipping) = CDN$321, which is just CDN$4 more than in the States, taking into account the exchange rate.
So, there you. From the financial point of view, the incentive is to get an internal hard drive, which I don't mind at all. I'd like to install Vista on a 30-40GB partition, if that makes a difference. If I were to get an external hard drive, I would keep all of my data (e.g. music, movies, documents, music, etc) on it and reserve the internal 320GB hard drive for system files and OS.
What would justify paying a premium for an external hard drive other than portability? If I were to get one, I would need to be able to access it not only from my iMac's Vista partition, but also from my HP Vista laptop. Same applies to the internal hard drive. If I were to get a Samsung F1, I would still need to access my mac files from Vista's partition (when I boot into Vista) as well as from my HP Vista laptop (over wi-fi). FYI: I have no use for Time Machine, since I've never deleted a file which I needed to recover..well, maybe once or twice. What I DO need is a utility to synchronize files across machines. Hence, I will need some kind of program to automatically sync my iMac files with my HP laptop files. Currently, I utilize SyncBackSE to sync files between my HP laptop and my PC over Wi-Fi every morning at 6am. Works like a charm.
That's my dilemma in a nutshell. Any comments, suggestions and words of wisdom are welcome.
P.S. I'm also planning on upgrading RAM to 4GB. Newegg.ca is running a promotion (http://www.newegg.ca/Product/Product.aspx?Item=N82E16820227251): $72 CDN minus $20 USD mail-in rebate. It's not related to my question in any way, but some Canadians might find this info relevant.

Well, I don't have the budget for both and as I've already pointed out, Time Machine does not address my needs. It's a great backup solution, but what I need is a synchronization solution. I need to have the same versions of basic files, such as music, photos, documents, and other miscellaneous stuff on my iMac and my HP Vista laptop. Even if I were to get a MacBook in the future, I would still need the same set-up. That way, if something happens to either my iMac or my MacBook, I would always be able to simply copy-paste files from one machine to another. That's, sort of, my version of a perfect backup solution...unless, there's an option to load up files from a Time Machine backup onto a separate one (e.g. MacBook). In the end, Time Machine only partially addresses my need in keeping 2 machines backed up in a sense that it only backs up one of them. My solution kills 2 birds with one stone. I would have 2 syncronized computers (e.g. iMac + HP Laptop, iMac + MacBook) AND both computers would serve as mutual backup sources, since whatever happens to one of them, I would always be able to copy data from the other.
The problem arises when I factor in the sheer number of gigabytes required on the portable computer to mirror everything from the iMac, whether be it a Windows laptop or a MacBook. I would always have more data on my iMac than the available space on a smaller hard drive. I now have 432GB of stuff and I can presume that this number will only grow. Hence, at any given time I would be able to synchronize only the most essential files to the laptop. Ideally, I would need a NAS which would collect = synchronize data from both machines. That way, whenever files get modified, changes would automatically be transferred to the NAS and routed further down the chain to the iMac. It would work both ways, obviously. In that scenario, I don't need to worry about any of the computers, since whichever one fails on me, I would always have a copy of the entire collection of files. Now, that I doubt Time Machine can accomplish.

Whats this dot on my brand new iMac?

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