Whatsapp not connecting

whatsapp loading but not connecting to the internet even though wifi/3G are availablea

Did you already try to clear the app from the multitask bar and start it again?
If this does not work, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data doing a reset.

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Whatsapp not connecting after the uptdate

I have updated my WhatsApp to the latest version 2.11.298 yesterday. It worked fine yesterday and today its status showing "not connected". Its not the problem with mobile network as i can connect all other apps to internet and browse through the internet. Please find me a solution!!

have you tried re-installing WhatsApp, otherwise if that doesn't work, you will need to contact WhatsApp directly and notify them of the problem.

Whatsapp not connecting via HH5

I am using whatsapp on my iPhone.
The app works perfectly via 3G but as soon as I switch to wifi via the HH5 I cannot connect.
I have searched the forums and I have separated the 2/5ghz with different settings as suggested and renamed the two networks (tried whatsapp on both no luck) and manually changed the channel from auto.
I have also turned off smart setup (can't see the point of this function)
I can't think of anything else unless the parental settings are kicking in but the whatsapp website is unblocked, not only that I do not believe that the chat is over http so this should not effect the connection.
Does anyone have any ideas how to solve it?
Thanks in advance
Ickle

Did you already try to clear the app from the multitask bar and start it again?
If this does not work, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data doing a reset.

Whatsapp not connecting again through wifi once disconnected

Hello,
I have torch 9810 and I have problems using whatsapp. Whenever cell gets out of range of wifi or disconnected my whatsapp wont send or receive messages untill I hardset the phone.
Turning wifi off and then on is not solving the problem.
I don't have BIS and my data services are also ON in mobile network settings.
Can anyone help

Hi and Welcome to the Community!
first try those steps in the same sequence : (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
VIA | sdgardne
http://supportforums.blackberry.com/t5/BlackBerry-Curve/bbm-upgrade/m-p/2691673
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

ERROR: Could not connect to WhatsApp service. Please try again later.

Hi,
Today there was a connection error with WhatsApp. I needed to send something, so decided to delete and then reinstall the app to try and attempt to fix the connection problem. I am using the iPhone 5C.
Once I redownloaded the app, I opened it and the app asked me for my phone number. I typed it in.
But to my surprise, I got this error:
Could not connect to WhatsApp service. Please try again later.
After several attempts of writing my phone number (100% in the correct format) I had found no luck or success.
Anyone else having this error, or is it just me? Please provide some steps on how to fix this if so!
Thank you

Thank you for the heads up. It seems like it's working now.
For everyone with this problem please thank AlbertoRuperto and follow these steps:
1. Restart your iPhone.
2. Open WhatsApp.
3. Enter your phone number.
4. Enter verification code (if you're a new member) or just click 'Next' if you're a returning user.
5. Done! All your contacts should be there and your chats (as long as you backed them up).
P.S. This only applies to people who redownloaded and are stuck on phone verification page.

I have a 5c iPhone and updated to 8.1 yesterday. I now cannot get into Whatsapp - just says 'not connected' or 'connecting'.

I upgraded to 8.1 yesterday. Now Whatsapp does not work. It just says 'not connected or 'connecting', but that is all.
I have tried hoding the sleep and the 'off' button together and waiting until apple icon comes back but it has not helped. I do not want to delete and re-install, as I have chats ahich I want to keep.
Please advise if possible
thanks

http://support.apple.com/kb/HT4137
How to restore as new.
and this for itunes message
http://support.apple.com/kb/HT1808

Wifi is connected ,,messengers like whatsapp ,viber,skype working ,,when i browse something on safari ,,it says that its not connected to internet

wifi is connected ,,messengers like whatsapp ,viber,skype working ,,when i browse something on safari ,,it says that its not connected to internet

Hello Suleman_pk2009,
The following article provides steps that can help resolve most issues with WiFi connectivity.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Cheers,
Allen

Could not connect to whatsapp server plz try again later plz help

Could not connect to whatsapp server..plz help guys it jst happend smtime back..i am an old user of whatsapp i couldnt download videos so i deleted the app nd reinstalled it but nw its not connecting

Thank you for the heads up. It seems like it's working now.
For everyone with this problem please thank AlbertoRuperto and follow these steps:
1. Restart your iPhone.
2. Open WhatsApp.
3. Enter your phone number.
4. Enter verification code (if you're a new member) or just click 'Next' if you're a returning user.
5. Done! All your contacts should be there and your chats (as long as you backed them up).
P.S. This only applies to people who redownloaded and are stuck on phone verification page.

Push notifications WhatsApp not work.

Push notifications WhatsApp not work. I only receive them when I open the app. I've checked the settings on iOs and Whatsapp and all is ok. I've also updated to the latest versions. Can you help me?

I actually did, and here is the answer I received:
"When you are sent a message in WhatsApp, but are not online to receive it, WhatsApp will automatically send your message to the Apple Push Notification Service (APNS). This allows an alert containing the message to be displayed, even when WhatsApp is closed or your phone's display is off. Most often, all that is needed to resolve notification issues is to ensure that all notification settings are enabled. Review these FAQ pages for troubleshooting steps:
Notifications Troubleshooting
Connection Troubleshooting
Sending your message to APNS typically takes only a few milliseconds. Once your message is sent to APNS, any delays or failure to deliver the message as a push notification to your device are usually caused by issues with your phone or network connection. Currently, all of our systems are operating normally.
If you are using iOS 7, and are confident that you have all push notification settings enabled in WhatsApp and the iPhone Notification Center, then there is likely an issue with your phone that WhatsApp cannot resolve for you. In this case, I recommend the following steps:
Backup your entire phone to iCloud.
After the backup is complete, Erase all content and settings.
Continue setting up your phone as a new device (do not restore from the iCloud backup).
Install WhatsApp and verify that push notifications are working correctly (have someone send you a few test messages while your phone's display is turned off).
Erase all content and settings and restore from the iCloud backup. "
I tried to delete everything from my iPhone and then restore my data with the backup on my computer but it did not change anything, I still can't receive any notification, unless I open the application... However, I restored immediatly my backup cause I was afraid it wouldn't work after, but I don't really think it would change something to first start as a new device and then erase all content again and restore it.

Whatsapp not working in Lumia 720

I am trying to install Whatsapp on Lumia 720. Its getting stuck in "creating favourites", I tried re-installing after performing a soft reset, however no luck.
The model name is RM-885_im_mea3_280

Hi,
i also bought a lumia 720. And, iam also facing the same problem of message apps not working. in fact i tried watsapp, nimbuzz and g-chat. All these are getting installed sucessfully.. but not working.
in watsapp.. -connection state= ''NOT CONNECTED''
in nimbuzz - ''couldn't connected to nimbuzz''
in gchat - ''loading contacts..''
but iam able to browse, use facebook, gmail, etc,... just the chat apps are not working.
it seems like a common problem.
http://in.answers.yahoo.com/question/index?qid=20130622083953AACmqDF
http://www.gsmarena.com/nokia_lumia_720-reviews-5321.php
http://answers.microsoft.com/en-us/winphone/forum/wp8-wpapps/facing-problem-while-sending-msg-throug...
http://forums.wpcentral.com/nokia-lumia-720/230096-message-app-lumia-720-bug.html
its a really great phone, but these smal issues seems not right. Hope you fix it soon.
thank you,
George Mathew.

IPhone 5s: Intermittent wifi; wifi signal is full but phone not connected to internet

Hi all, I have a strange wifi connectivity problem.
At home:
iPhone 5s connects normally to wifi, but after several minutes of usage (particularly browsing the internet), wifi signal remains full but safari states that phone is not connected to internet. Other apps like whatsapp also don't work. When I disable wifi then enable it again on my phone, I can connect to the internet temporarily again, but after a few seconds it disappears again. If I leave it for a while, it automatically connects again, but intermittently and unpredictably. All in all, unreliably.
At home, MacBook Air works fine with no connectivity issues.
At other wifi locations, the same iphone 5s has no problems at all with wifi connectivity.
Also, I have already
- reset phone
- reset network settings on phone
- reset router
- unplugged and replugged modem and router to wall switch
- previous iPhone 4 on iOS 7 had no issues with home wifi
Thus, I am uncertain if this is a phone or wifi issue. My best guess would be that it is a compatibility issue between the iPhone 5s and my home wifi?
Any suggestions as to where I could start solving this problem would be very appreciated! Thank you:)

If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPhone. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPhone on some other WiFi networks: a friends, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is probably with your network. Try restarting your WiFi router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPhone does not function well on other networks it possibly has a hardware problem. You could try Settings > General > Reset > Reset Network Settings to see if that corrects the problem. If not, contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPhone is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.
See also here: http://www.apple.com/support/iphone/wifi/

I am using and iphone 4 on ios 7.0.6 and i recently installed whats and its says "could not connect to whats app service. please try again later

i am using and iphone 4 on ios 7.0.6 and i recently installed whats and its says "could not connect to whats app service. please try again later

According to WhatsApp, service is back up & running. Did have a 4 hour outage:
https://twitter.com/wa_status/status/437358172983279616

MAC Desktop Software not connecting

Okay, here is the problem...apart from the missing Languages:
When I connect the 9800 to my MAC utilizing the BB Desktop Software. If I click Applications, the only things that come up are third party Apps that I have downloaded, AccuWeather, The Weather Channel and WhatsApp Messenger. Nothing else shows up!.
Now if I check for updates I get the following message: "BlackBerry Desktop Software could not connect to the update server. There may be a problem with your network connection or the server is not responding. Please try again later". Now obviously I can connect to the internet and read my mail so the network is working fine!
So as to performing a clean reload, they do not apply as it seems its impossible to get that far.
Also I do not understand how the the carrier can determine what is loaded on ones phone. I have tried loading the device software with the SIM card installed and without it, same thing.
Or is it that I am doing something wrong?
I should perhaps mention that I am in Germany and my Carrier is eplus!
I am adding my original post, as I believe my problems are all connected:
Languages Missing
After reinstalling OS Software on 9800 I no longer have the languages that I had before e.g. German, French, Italian, Spanish,…don't get me wrong there are other languages, but the ones I need.
Using the BB Desktop Software I have looked in the Backup/Restore and Applications Folders, but no mention of Languages.
How can I get the others back?
I connected my 9800 to my Mac OS 10.8.4 with the BlackBerry Desktop Software 2.4.0 for the first time. I made a backup and after that somehow my 9800 restarted and then a message came up on screen (Mac) that the device had not been put away correctly, then another message came up that the 9800 did not have an OS installed, it gave 3 options to install all 6.0.0 but with different bundles. I installed the recommended bundle. I have also tried the other bundles, with the same result, which is not the Languages that I require!
MOD EDIT: Subject changed to reflect a new topic

Hello nealpferd,
Thank you for your question regarding BlackBerry Desktop Software for Mac and language support.
All language packs for BlackBerry smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone was purchased. The language packs are contained in the BlackBerry Device Software for the specific BlackBerry smartphone model and specific wireless service provider.
Please refer to the following article regarding language support on your BlackBerry smartphone:
How to obtain language packs for BlackBerry smartphones - http://www.blackberry.com/btsc/KB13067
Regarding the "BlackBerry Desktop Software could not connect to the update server" message, do you know if your device is currently active on a BlackBerry Enterprise server or was at one point?
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

What do i do if my internet is wep and i need it to be wpa2 because my ipod touch 4th gen connects to the internet but when i click on safari or itunes it says safari cannot open the page because its not connected to the internet

what do i do if my internet is wep and i need it to be wpa2 because my ipod touch 4th gen connects to the internet but when i click on safari or itunes it says safari cannot open the page because its not connected to the internet. i have contacted apple support and they said to change from wep to wpa2 but when i change it to wpa2 and type in password and connect on my laptop it says the saved setting on this computer for the network do not match the require ments of the network

My 2nd gen works fine with WPA2 and AES encryption.
You may need to go back and start over. Reset the router back to factory defaults, log on as the admin, set up security, DHCP, and make sure the IP address pool has enough IP addresses to lease to ALL of the computers/devices that will connect to that the router.

ITunes could not connect to the iTunes Store "Error Message"

I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
Can anybody help out their?
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 ED842AA-ABA M7250N
iTunes 7.6.2.9
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 425XXXXXXXXXXXXX
Current user is an administrator.
The current local date and time is 2008-07-06 01:07:54.
iTunes is not running in safe mode.
Video Display Information
RADEON X300 Series
RADEON X300 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: XXXXXXXXXXXX
Subnet Mask: XXXXXXXXXXXX
Default Gateway: XXXXXXXXXX
DHCP Enabled: Yes
DHCP Server: XXXXXXXXXX
Lease Obtained: Sun Jul 06 01:02:58 2008
Lease Expires: Sun Jul 06 02:02:58 2008
DNS Servers: 66.51.205.100
66.51.205.100
66.51.206.100
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.7.3),
E: HL-DT-ST DVD-RAM GSA-H55N, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 39:58 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:18:00
Track 3, start time 07:16:25
Track 4, start time 11:23:70
Track 5, start time 15:23:17
Track 6, start time 20:15:17
Track 7, start time 23:04:67
Track 8, start time 26:10:40
Track 9, start time 28:59:05
Track 10, start time 31:31:42
Track 11, start time 33:32:32
Track 12, start time 37:03:57
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 10 16 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.2.9 is currently running.
iTunesHelper 7.6.2.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
HP_ADMINIST (L:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number: 8K645xxxV9R
Bus Speed: 61440

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

Whatsapp not connecting

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