When accessing the Itunes store on my Touch, I am unable to click "buy now," though I can search and preview items.

When accessing the Itunes store on my Touch, I am unable to click "buy now," though I can search and preview items.  I have already cleared off and made enough disc space.  Unsure what the issue could be. 

Logout from your iTunes store account on that device and then log back in to see if that helps

Similar Messages

  • ITunes for Windows: Error -9812 when accessing the iTunes Store

    So here is the situation. When I try to access our iTunes U site from the public link it works great, when I go thru the link that has me authenticicate it works on macs but on PC's I get the error message "iTunes for Windows: Error -9812 when accessing the iTunes Store" it's happening all thru our campus with PC users. Any ideas?????

    We're having similar connection issues, and the error log on our web server says something about a certificate error. I noted that last year on this date there were messages related to certificates. Is it possible they are updated every Dec 2, and we should count on some down time?
    Katie

  • HT3204 when accessing the itunes store it is showing error message not connected to internet.   But computer is connected to internet

    when accessing the itunes store it is showing error message not connected to internet.   But computer is connected to internet. Plz I need  help

    Naomi Blewit wrote:
    Hi,
    I am going on iTunes and it is saying that I am not connected to the internet but I am. I was on iTunes last a few days ago. Please help...
    iTunes is a program on your computer, it is not "the Internet".  The fact that the program runs has no bearing on Internet connectivity.
    Maybe if a little more information was supplied, like version of the Operating system on the computer and version of iTunes, then a little more assistance could be provided.

  • Error (-42032) when accessing the iTunes Store?

    Hello to all,
    Could somebody tell me, why I always get the following message in German "An unknown error occured (-42032)" when I try to access the iTunes Store and
    how can I avoid this message? The technician from Appel was unable to help me.
    I wonder if you can help me.
    Thank you in advance and best regards.
    rolfwipi

    Doublechecking. Is that a 42023 rather than a 42032?
    If so, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Why iTunes 10 crashes when accessing the iTunes Store?

    iTunes 10 is local working well after starting. I can play all my music, videos , etc. When I like to access the iTunes store iTunes crashes without any warning.
    What can I do, to fix the probleme?
    Thanks in advance.
    skipper2

    I am running iTunes 10.1.2 on Mac OS 10.6.6
    All my home sharing is turned off as is Genius (which was causing crashes on startup). I don't share my library. In fact I'm pretty sure I've turned off as much as I can.
    If I access the iTunes store, iTunes crashes.
    If I run Genius, iTunes crashes
    Sometimes if I plug in my iPhone, iTunes crashes (I think it's going out to the network to find updates)
    If I download a podcast or subscribe to a new podcast iTunes works OK.
    If I turn off my network iTunes runs fine.
    It seems that whenever iTunes talks to Apple's servers it crashes.
    Here's what was posted to /var/log/system.log when iTunes crashed trying to access the iTunes store:
    Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1656 thread: 0x10c67 type: 0xa code: 0x76044 codeCnt: 0x2 flavor: 0x76054 old_state: 0x7605c old_stateCnt: 0x2c new_state: 0x7702c new_stateCnt: 0x77028
    Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash.Self[1656]): Job appears to have crashed: Trace/BPT trap
    Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1655 thread: 0xbfa7 type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
    Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash[1655]): Job appears to have crashed: Trace/BPT trap
    Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1598 thread: 0xbfab type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
    Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] ([0x0-0x134134].com.apple.iTunes[1598]): Job appears to have crashed: Segmentation fault
    Hopefully someone from Apple reads this forum and can let me know of a fix.
    Mark

  • Itunes 11 crashes when accessing the itunes store

    When I upgraded to iTunes 11, it started crashed every time I accessed the iTunes Store.  After doing some searching, I decided to try resetting TCPIP on my Windows 8 PC.  Right after I did that, iTunes started accessing the iTunes Store immediately up startup, so it crashed immediately.  My fix was to uninstall everything Apple related and delete the plist preference files.  I also moved my library to a NAS device (not sure if that was necessary or not but at this point I'm scared to move it back).  Then I restarted and installed iTunes 10.7.  I had to recreate may library and I don't have any playlists (but I assume I can import them back in).  In this whole process when I tried to log in to this community site I found out that I needed to update my password.  Not sure if that was related or not.  Also, I tried going back to version 11 and it started crashing immediately, so I went back through the steps and 10.7 is working.  I haven't tried to access the iTunes store yet, though.

    OK.  I went to version 11 again and my crashing problem returned.  iTunes crashes immediately when it opens.  I turned off my wireless connection and restarted iTunes.  It gave me an error that it couldn't connect to the store twice (even though I wasn't trying to browse the store).  After that, it worked fine.  So, now I can at least use iTunes without it crashing.  If I try to go to the store, it crashes again.  So, I'm making progress.  There must be something between Windows 8 and iTunes 11 that causes issues.  It worked fine on this laptop after I did the update while I was at work today, but doesn't work at home, so I'm wondering if this has something to do with profiles.  I'm pretty sure it isn't my firewall, but it could have something to do with my user profile or Windows security settings that change when I am at home versus when I'm at work. 

  • TS1424 iTunes for Windows: 42032 error displays when accessing the iTunes Store.

    Has anyone a solution for the following itunes error when I try to open the I-tunes store: unknown error 42032.

    Doublechecking. Is that a 42023 rather than a 42032?
    If so, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • TS1368 when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing

    when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?

    Hello katyhale,
    I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
    If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    If you are still not able to access the store, I recommend the following article:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

    I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

    Nothing happens.  iTunes just hangs up every time, saying "Accessing iTunes Store."  It does that for a very, very long time, then nothing.  Here is what happens when I run diagnostics.
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    LENOVO Lenovo H420
    iTunes 10.7.0.21
    QuickTime not available
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0015AF9C035D73D0
    Current user is not an administrator.
    The current local date and time is 2012-09-15 18:28:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
    Description: Intel(R) 82579V Gigabit Network Connection
    IP Address: 192.168.1.10
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Sep 15 17:52:30 2012
    Lease Expires: Sun Sep 16 17:52:30 2012
    DNS Servers: 192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-04-29 17:37:19.
    **** Device Connectivity Tests ****
    iPodService 10.7.0.21 (x64) is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Brooke, iPod touch (2nd generation) running firmware version 4.2.1
    Serial Number: 9E******75J
    Most Recent Devices Not Currently Connected:
    iPod nano (6th Generation) running firmware version 1.2
    Serial Number: DC*******DVY
    iPhone 4S running firmware version 5.1.1
    Serial Number: C8*******TF9
    iPad 2 running firmware version 5.1.1
    Serial Number: DK*******FHW
    **** Device Sync Tests ****
    Sync tests completed successfully.
    <Edited by Host>

  • HT204088 Using my ipad 3, with ios6, I can access the itunes store and the App store when I press the icons, but the viewing pages are blank. I can see the toolbars at the top and bottom. The pages are blank for every tab. Help. The ipad works fine, other

    Using my ipad 3, with ios 6.0, I can access the itunes store and app store by pressing the icons, but the screens are all blank pages, I have tool bars at the top and bottom of the viewing screen, but when I touch the individual tabs, the viewing screen is either white or dark grey...nothing else appears. Help.

    Having the same issue, can someone please enlighten us?

  • I can't access the iTunes store or the App store through my iPod touch or sync apps from my laptop to the iPod

    I can't access the iTunes store or the App store through my iPod touch or sync apps from my laptop to the iPod

    Need more information. What happens when you try each of those actions? Error messages?
    Can you connec to the internet with oher apps?

  • TS3297 Every time I open iTunes to listen to music, not access the iTunes Store, I get the password sign in box, over and over again. When I try to access the iTunes Store it does not except my password. This has happened since the last update.

    Everytime I open iTunes to play music, NOT to access the iTunes Store, I get the password sign in box for the iTunes Store. If I click cansel the box pops up a second time.
    When I try to sign in to the iTunes Store it does not except the password and pops up the sign in box afain,and again endlessly.
    This started happening about two weeks ago.

    if itunes will not run, you probably have mangled windows badly
    one feature of windows 8 is the refresh that saves libraries,
    because you are using windows 7, you will need to backup all files to another storage device

  • When I try to access the itunes store I get an error message that my computer is not connected to the internet, even though it is. How do I fix this? Thanks.

    For some reason when I open iTunes, and try to access the itunes store, help, my account, or anything else I get a message saying that I'm not connected to the internet, even when I know that I am. What's wrong?

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Cannot upgrade my ipod touch to iOS5.1 - error:"the network connection could not  be established" Although I can access the itunes store.

    Cannot upgrade my ipod touch to iOS5.1 - error:"the network connection could not  be established" Although I can access the itunes store.
    Running Mac OS 10.7.3 using itunes 10.6
    unplugged other USB devices, disabled security, restarted computer.  Next?

    Try changing the DNS as described here:
    iOS 5 update issues  "Network...: Apple Support Communities

  • I have the latest version of Itunes downloaded and installed to my computer.  I have a music library already created for my replaced Ipod Nano.  I've just purchased a new Nano.  When I try to access the Itunes store from the Itunes program, it gets hung u

    I have tried uninstalling and reinstalling Itunes, but it still gets hung up when trying to access the Itunes Store from the Itunes program.
    I've been unable to register the new Nano or sync it with my library.

    Many thanks.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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