When adding text in XI Pro, some characters appear and some don't. A space is substituted for the characters that don't print. How do I fix this?

When using Adobe XI Pro and adding text, some numbers are not displayed. In their place, a blank appears. At first I thought it was a weak keyboard battery, but the same data appears fine in Word. I've never seen this happen before. Does anyone have any suggestions? (Windows 7 Pro)
Thank you!

I don’t know the font. (One of our other employees had experienced the problem.) We did discover that if we saved the document and then reopened it, the text was all there.
You may close this issue.
Thank you!
Joyce M Drumm
[signature removed by host]

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