When an Adobe Form is returned, the information is hidden...

I created the form in Acrobat Pro 9 on Windows Vista, and when some of the users send the completed form back to me, the information is only visible when I click on the form field, and my cursor is in the form field. But the information doesn't show when I'm viewing or when I print. How can I simplify this process so that users can't mess with the form and can only enter the information as requested? I find it odd that it doesn't happen all of the time, just for some users.
Also, some have reported that the form isn't fillable in Adobe Reader, while others have had no issues completing it in Adobe Reader.

Are you very sure they are using Reader and not the MacIntosh Preview application.?
This is known problem caused by Mac Preview and the users believe they are using Reader and not realizing they have the PDF opened in Preview. Script to Fix Mac OSX Preview.app Form Fill and Save by Joel Geraci

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