When ARD does not know Mac OS X version of machine, how to search?
I have about 40 servers I am trying to administer with ARD. A bit more than a half dozen are 10.4, a few more than a half dozen and 10.5 and about a dozen are 10.6. And a bunch are listed in ARD as "-" in the "Mac OS Version" column.
I can create a smart list to track the Tiger, Leopard and Snow Leopard machines. How do I create a smart list to track the others?
It would be easier if I could have the Tiger list be all machines with version matching "10.4.*", but I cannot seem to put a wildcard character there. But if I could, I could use (not Tiger and not Leopard and not SnowLeopard). Is there a reason why both (version < 10.4) and (version > 10.6) return nothing. Either the null should sort high or sort low, but it seems to be neither. Any suggestions?
I think the problem is slightly more than that. I noticed something. Some of our servers have 2 ethernet cards and, in some cases, we access the machine via different names. So, for example, host1 and host2 point to different IP addresses but are the same machine. What I am noticing is that host1 (arbitrarily chosen) correctly identifies the version, but host2 does not.
Yet, you can see the output below. Looks the same to me.
% ssh admin@host1 system_profiler SPSoftwareDataType
Software:
System Software Overview:
System Version: Mac OS X Server 10.6.4 (10F569)
Server Configuration: Advanced
Kernel Version: Darwin 10.4.0
Boot Volume: Site1HD
Boot Mode: Normal
Computer Name: Host 1
User Name: Administrator (admin)
Secure Virtual Memory: Not Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 12 days 17:28
% ssh admin@host2 system_profiler SPSoftwareDataType
Software:
System Software Overview:
System Version: Mac OS X Server 10.6.4 (10F569)
Server Configuration: Advanced
Kernel Version: Darwin 10.4.0
Boot Volume: Site1HD
Boot Mode: Normal
Computer Name: Host 1
User Name: Administrator (admin)
Secure Virtual Memory: Not Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 12 days 17:29
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NOW WHAT?
How does anything get escalated at HP when their overseas "Support" doesn't know what to do?
I live in Miami and there is a corporate headquarters there for HP Latin America. I am thinking of walking right into the lobby and finding someone with authority, but in all honesty I just want the d*** printer region reset so I can use these ink cartridges I already bought and opened.
Suggestions?Hi,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
First, I am sorry to see your experience, however be aware that this forum is a peer-to-peer community and not a direct contact with HP.
To clarify, the product specification do list the ink cartridges regionalization, the specifications itself reffer to HP Suresupply to locate the ink cartridges for your region, as well as the following document which clearly state that information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03239171&tmp_task=prodinfoCategory&cc=uk&dlc=en...
Firs be sure to have the latest software installed prior contacting HP support, which should be listed as 28
You may find that information listed in the following document (Check the How can I tell which driver version I have? section), if you have any older version be sure to uninstall it and install the latest software, as listed within the same document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
If you need, the latest software can be found below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108821-3&cc=uk&dlc=en&lc=en...
Next ensure you have any of the 564 ink cartridges, once the printer being reset it require all the 4 ink cartridges to work
Finally check the private messages I sent you prior contacting HP support , the envelope icon at the top-right part of that screen.
The ensure you use the correct contact details lease double chekc it below:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards,
Shlomi
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