When attempting to update apps on my 5s a different email address comes up that does not belong to me. how do I correct this?

When I try to update some apps on my 5s phone a screen appears with some else's mail account that has nothing to do with me. The phone dosen't give me the oppition to change the address. How can I fix this?

Delete the apps, on your phone, that were obtained with this ID, then re-purchase using YOUR ID. All apps are FOREVER tied to the ID used to obtain them, & can only be updated using that ID. They cannot be transferred to another ID.

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TS2755 I have just updated my phone to iso 7 on my wifes i tunes on her computer, now when i send a message to people they get my email address come up and when i need to update it askes for her apple id.. any help please

I have just updated my iphone to iso 7.0.2 on my wifes i tunes on her computer,now when i send a message to people they get my email address come up and when i need to update apps it asks for her apple id... any help please????

ChrisJ4203,
Thank you for the help. Every app on my phone was downloaded using my old I-tunes ID. I just hope that they will re-download under my new ID because I still can't change it on my phone. In order to change to the new ID it says I have to sign out from the old ID and change to the new one. My problem is that I don't remember my password to be able to sign out from my old ID. Then the phone says it can change my password through e-mail and I agree but I never get an e-mail at my old address or the new one.
BHuyett

Mac, have just upgraded to Yosemite and when I shall open Photoshop (CS4), the following message appears: "The licensing of the product does not work" Fault 6 How should I proceed? Have the program installed on only one computer.

Mac, have just upgraded to Yosemite and when I shall open Photoshop (CS4), the following message appears:
"The licensing of the product does not work"
Fault 6
How should I proceed?
Have the program installed on only one computer.

Download the Adobe Licensing Repair Tool.
Run the License Service Update.
Mac OS X 10.7 and above:
a. Double-click the LicenseRecovery111.dmg It will extract the folder. Open the folder.
b. Double-click your Hard Drive.
c. Double-click Applications.
d. Double-click Utilities.
e. Double-click Terminal.
f. Type sudo python
Note: There is a space following “python”. Do not press Return.
g. Drag LicenseRecover.py from the LicenseRecovery111 folder onto the Terminal Window and press Return.
It should look like this:
h. Enter your administrator user name and password when prompted and click OK.
(Note: the cursor will not move and you will not see stars or dots, just enter your password anyway.
i. Let the script run, it will tell you when it is finished. Quit terminal and restart Photoshop
Gene

HT5625 My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716)

Is there a way to separate raw files from jpegs that are in one folder after downloading from camera when you shoot both together. I tried arrange or sort by kind but that does not work. It arranges all folders but not the files in the folder., Is there

Is there a way to separate raw files from jpegs that are in one folder after downloading from camera when you shoot both together. I tried arrange or sort by kind but that does not work. It arranges all folders but not the files in the folder., Is there a way to separate raw files from jpegs that are in one folder after downloading from camera when you shoot both together. I tried arrange or sort by kind but that does not work. It arranges all folders but not the files in the folder.

Bridge will do the job. View > Sort > ByType. Then you can choose a group of one type and put the files in a separate folder.

After updating to Maverick some emails arrive with contents that do not belong to Sender and title.

Since updating to Mavericks I'm receiving some e-mails with contents that does not match the Sender and Title. Also receiving blank emails that DO have contents on my iPhone.

HI..
A rebuild can help > Mail (Mavericks): Rebuild mailboxes

When I try to reply to an e-mail, Iget the message that the recipents e-mail address was rejected by the server because it does not allow relaying. How do I fix this?

When I try to reply to an e-mail, I get the message that the recipents e-mail address was rejected by the server because it does not allow relaying. How do I fix this?

Try this. Sometimes this is all that you need to do to fix that issue. Check the outgoing mail server setting. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

I have a page showing up when I run my Keynote presentation that does not belong there and is not in the navigation area-how do I remove it?

I have a page showing up when I run my Keynote presentation that does not belong there. It's not in the navigation area so there is no obvious way to delete it—how do I remove it?

Not sure if these will help... In the navigator view, is there a triangle next to the slide that appears before the slide that does not belong? If so, click it and you might find the extra slide in there. Or try View Menu:Light Table and see if you can find it in there.

When trying to go into Mail my computer says: The browser you're using refuses to sign in. (cookies rejected) How do I correct this? Then my email will not open. (in English)

When trying to go into Mail my computer says: The browser you're using refuses to sign in. (cookies rejected) How do I correct this? in English

At the time of this post, there seems to be a problem with iMessage and Facetime but only some users are affected.
http://www.apple.com/support/systemstatus/

I have a Galaxy S5. One day my voicemail apparently got deleted, because now when I don't answer, the caller is told I have a voicemail account that is not set up? How do I turn back on my voicemail? I had saved voicemails that I was keeping.

I have a Galaxy S5. One day my voicemail was turned off, or deleted by who knows who. Now when I don't answer, the caller is told I have a voicemail account that is not set up? How do I turn back on my voicemail? I had saved voicemails that I was keeping. When I *86 it tells me to set a language, etc., as if I never set up my voicemail...which I, long ago.

You may need to set the voice mail up again.
Call your own number press the # key and it will have you set it up once again.
However it may have deleted the old voicemail. I believe voicemail is saved only for 14 days. If I am not mistaken.
Hopefully if you set it up the same as before they may have been saved.
Good Luck

I purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this?

i purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this? i swear i'm so sick of this. itune is such a pain.

Delete the song (move it to the Trash) and download it again under iTunes Store>Quick Links>Purchased>Music>Songs>Not in My Library.
Cheers,
GB

TS2446 Ipod touch displays "Your Apple ID has been disabled" when attempting to update Apps.

How do I work through "Your Apple ID has been disabled" on an Ipod Touch?
My child's Ipod touch displays "Your Apple ID has been disabled" when attempting to update game Apps. I have reset the password, and reset the Ipod to factory settings; did not resolve. This began by entering wrong Apple ID password multiple times. Thank you.

Contact iTunes Support or browse the More Like This section on the right.
http://www.apple.com/support/itunes/contact.html

TS1702 when attempting to update apps update all I get "cannot connect to iTunes Store" but I have no problem connecting directly to iTunes store and I am not asked to enter password. any suggestions? Thanks....

Hi - while attempting to update apps from the "App Store" the message "Cannot connect to the iTunes Store" but am not asked for a password or user id BUT I have no problem connecting to the iTunes store directly.
Thoughts?
Thanks....
Mike

See these previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

HT4623 When attempting to update apps on my iPad, it gets as far as "waiting" or "installing" and no further...SO frustrating. I now have 13 Apps waiting....

When trying to update apps, it says "waiting" or "installing " but gets no further. Some have been like this since January!! What must I do ??

This is my boilerplate response that I have posted many times on this forum. See if any of these suggestions work for you.
1. Tap the "waiting" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each "waiting" icon.
2. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
3. Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
4. If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
5. You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again. Apps may also be able to be deleted in Settings>General>Usage>Storage if you cannot get the X to pop up on the icon.
6. You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
7. If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

How do I change the default apple ID that's displayed when buying or updating apps? Mine is defaulting to a no-longer-existing ID, and I don't know how to change it.

How do I change the default apple ID that's displayed when buying or updating apps? It's currently defaulting to a no-longer-existing ID, and I don't know how to change it.

Any apps you purchased with the no-longer-existing ID will always have to be updated with the password to that account, you cannot merge account purchases.
To change to your new account go to Settings > Store > Apple ID: and put in the one you want to use.

When attempting to update apps on my 5s a different email address comes up that does not belong to me. how do I correct this?

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