When can I watch BT Sport via the Sky Platform

I have just sent the following message via the BT 'email us' form, but then I received an email back saying that it could take up to 10 days to respond . Given that I only have another 3 days to cancel my order (if necessary) I thought I'd try and find an answer on here, so here's the message. Thanks in advance...
Please inform me of the DEFINITIVE date on which I'll be able to activate BT Sport through my Sky HD box.
It is (in theory) already active for viewing online or via the app, but I am so far unable to link my Sky viewing card because of an "outstanding order" on my account.
I have spoken to various members of your staff (both on the 'phone and via LiveChat, for which I have the transcript) and I am being given contradictory answers. These answers have varied as follows.
1. I will be able to activate it as soon as I place the order for BT Broadband (so I placed the order without delay on 17/08/2012).
2. I was then told this would be 24 hours after placing said order, so I waited.
3. Thirdly I was told that I could activate it as soon as I give you my MAC key (so I did this on 19/08/2012 as a direct result of this advice, even though I could be charged by my previous Broadband provider for using the key within 7 days).
4. When that didn't work I was told to wait 24 hours after using the MAC key.
5. Finally I was told that I would have to wait until after my BT Broadband goes live on 10th September.
Answers 1-4 have turned out to be false, and as I am now starting to lose faith in the answers provided by BT, I don't hold out much hope for answer 5.
Considering that my reason for ordering BT Broadband was so that I could get BT Sport via the Sky platform, I am increasingly under the impression that I have been mis-sold the product.
Could you therefore please tell me EXACTLY WHEN I'll be able to activate BT Sport via the Sky platform.
Thank you

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Similar Messages

When can I watch BT Sport after ordering broadband...

I'm confused. I ordered BT Broadband on Sunday and am sure that somewhere I saw that I could have BT Sport on my SKY digital platform within 24 hours? Two days on it hasn't happened. The helpful people on the BT phone lines have told me after taking my SKY card details that it will happen in 30 minutes, it didn't . And in a marathon hour long call this evening ended up with me being told that I would only be able to watchbBT Sport on my TV when my broadband is activated on 17th Feb. However in an email exchange with BT just now says I should be able to watch BT Sport within 24 hours of placing an order! Who is right? Help me out here, I'm losing the will to live!

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Check you are set up to watch BT Sport via the app...

Hello all
We’re aware that a number of you are having problems accessing the BT Sport app. We’re looking into the specific scenarios some of you have described but we thought it would be useful to post up this general guidance as well.
Check you’re ready to watch on the app
If you have ordered BT Sport to watch on BT TV, YouView or Sky you should be set up to use the app as well. All you need to do is download it. You can do that by going to the Apple App Store or the Google Play Store.
If you want to watch on the app or online only, not on TV
If you are a BT Broadband customer and you just want to watch BT Sport online or via the app (not via TV) you need to activate it first. To activate, just log in to My BT, scroll down and click on BT Sport and follow the steps. If you have more than one account number in your My BT profile, remember to switch onto the one your BT Broadband is billed to.
Thanks
Nigel
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Can I watch streamed content via the internet on Aplle TV

I have just connected the apple TV to my stereo and TV, I get the Itunes library just fine, youtube etc etc. I would love to be able to stream live contect via the web is it possible to see this on the TV with this device and I'm being stupid. Just cannot figure it out.
if the event is being streamed live do I just input that address in the stream location via itunes? I tried a test vis USSTREAMS of stored contect and it did not work.
thanks in advance
Jeff

Jeff
You need to mirror to do that. If your mac is mid 2011 (early 2011 for MBP) or newer and running OS X 10.8 Mountain Lion you can. If it is older then you can use a third party app called airparrot.
Jules

Anyone signed up to BT Sports Channel via the Sky ...

I remember see a few posts from people who said they'd noticed a decrease in their Infinity DL speed after signing up to BT Sport via the Sky platform. How \ why that should be the case, I dont know but one or two people reckoned it was because of the demand likely to be put on the network if people view the sports channels via the net instead.
Have many people experienced this slow down after signing up or was it just an isolated coincidence?
Im interested in signing up for BT Sport channels via my Sky box but, dont want to experience a slow down of my Infinity as a consequence.
Thoughts?

curiousfellow wrote:
Have many people experienced this slow down after signing up or was it just an isolated coincidence?
Im interested in signing up for BT Sport channels via my Sky box but, dont want to experience a slow down of my Infinity as a consequence.
Thoughts?
I don't think there can be any connection... the BT SPort service starts 1st august anyway and will be Satellite fed, unless you use on demand catchup... (if that's what you were thinking).
But my speeds have not degraded at all since signup, they are still climbing upwards as I am in my 10 day settling in period (installed 30th May)
Be a first rate version of yourself, not a second rate version of someone else

Can't access BT Sport via PC

Dear BT,
I've tried twice now to resolve this via a phone call to BT - both times I got transferred to someone who could supposedly help, but the line went dead. I've also tried via email, which is supposed to get a 24 our response, but so far nothing. I have BT telephone for the past year + BT Unlimited Broadband (ADSL) for the past 3 months.
I tried accessing the BT Sport live streams (via sport.bt.com), but when I try I get an error message "You do not have BT Sport on this account yet. If you have recently ordered BT Sport, please allow at least 15 minutes for us to update your account. If you haven't ordered BT Sport yet, find out how to get it below.".
I then found I needed to have the BT Sport ordered, but when I try to put the order in it comes back with "You don't have BT Broadband on this account. If you're a BT Broadband customer please check the account or login details you provided."
Well I do have a BT Broadband account and when I spoke to BT personnel they said it looks like there is still an order in progress for my account that has not completed and this is causing the problem. Unfortunately I can't seem to get to anyone to clear this order that doesn't exist.
Can anyone from BT please help me? I'd really like to watch BT Sport (it was one of the reasons I switched from O2 to BT rather than going to Plusnet). I'm fedup waiting on hold (or getting a callback after an hour), then speaking to someone for up to an hour and then losing the call.
Thanks in advance...
Solved!
Go to Solution.

Well after several hours listening to Mozart in BT Call Centre queues the problem has been resolved. The only problem is I am not sure how it happened!
I explained my problem to several different call centre staff who just got me to repeat the standard method - trying to activate my BT Sport via the web but with no success.
In the end I think one of the call centre people put in a manual order for BT Sport on my account and a little later I got an email from BT saying I had placed the order after which I could then watch BT Sport. On MyBT it now shows "I am ready to watch BT Sport".
Well I say I could watch it - I then started getting the 6025 error messages and went through the deinstall and reinstall of Silverlight which allowed me to watch BT Sport 1 once, but never again - but that is another story!

If you're using IOS and can't watch BT Sport then ...

Just trying to bring some of the issues together. As the title suggests, this thread is for users with IOS devices who are having trouble watching BT Sport using the Android app. Please provide the following info and let's see if we can all help one another out:
What device(s) are you using
What version of IOS have you got
Can you log in to the App
Are you using Wi-Fi or 3G
Can you not watch anything at all or can you watch, but with problems
---Remember to mark as 'solved' and give stars when you like a post---

maxriot wrote:
What device(s) are you using
Sumvision Cyclone Voyager 2 10.1
What version of Android have you got
JB 4.2.2
Can you log in to the App
Yes
Are you using Wi-Fi or 3G
Wi-fi
Can you not watch anything at all or can you watch, but with problems
video plays ok, but only shows 3/4 of the screen and video a bit squashed
Hi maxriot
Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
---Remember to mark as 'solved' and give stars when you like a post---

If you're using Android and can't watch BT Sport t...

Just trying to bring some of the issues together. As the title suggests, this thread is for users with Android devices who are having trouble watching BT Sport using the Android app. Please provide the following info and let's see if we can all help one another out:
What device(s) are you using
What version of Android have you got
Can you log in to the App
Are you using Wi-Fi or 3G
Can you not watch anything at all or can you watch, but with problems
---Remember to mark as 'solved' and give stars when you like a post---

maxriot wrote:
What device(s) are you using
Sumvision Cyclone Voyager 2 10.1
What version of Android have you got
JB 4.2.2
Can you log in to the App
Yes
Are you using Wi-Fi or 3G
Wi-fi
Can you not watch anything at all or can you watch, but with problems
video plays ok, but only shows 3/4 of the screen and video a bit squashed
Hi maxriot
Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
---Remember to mark as 'solved' and give stars when you like a post---

Anyone else getting a timed out error message when trying to check for updates via the app store software on a desktop?

anyone else getting a timed out error message when trying to check for updates via the app store software on a desktop?

Hi, couple of things to try...
Anonymous
Post subject: NSURLErrorDomain error -1100 in OS X 10.8
If you check for software updates using the App Store in OS X 10.8 and get "NSURLErrorDomain error -1100" the problem may be with your Software Update preferences. This is particularly likely if you were using a custom Apple Software Update server. To solve the problem, quit the App Store, move the following two files (if present) to the trash, restart, and only then rerun App Store updates:
/Library/Preferences/com.apple.SoftwareUpdate.plist
/Library/Preferences/com.apple.SoftwareUpdate.plist.lockfile
http://x704.net/bbs/viewtopic.php?f=12&t=6130
I was recently trying to upgrade to mountain lion through the app store. I have unreliable Internet from a cable company whom I will not name, but we all know who they are. My Internet dropped while downloading the upgrade. Once I went through the notorious unplug the modem/router and plugged it back in to gain Internet connectivity again, I could not resume. No matter what I did, the app store kept displaying "an error occurred." I am hoping that those with the same issue read this first to save them hours of skimming through the Internet to find a solution. Here are the steps to take:
1. Make sure you have reestablished Internet connection
2. Chances are you got frustrated when you tried to resume/unpause the download and clicked the "X" to the left. If so, select the "Store" drop-down menu from the App Store and select "View My Account." There should be an option to unhide your purchase. You know what to do.
3. There is also an option to reset all warnings for buying and downloading under "View My Account." Do this, click "Done," sign out of the App Store and quit the App Store.
4. Open the Preferences in safari and select Privacy. Select "Remove All Website Data." Just do it.
5. Launch the app store and sign in.
6. Now, if you "Check for Unfinished Downloads" everything works peachy.
I hope this helps. Not much I can do for your Internet connection though.
JonEz15...
https://discussions.apple.com/thread/4697970?tstart=120

I can't watch a video with the extension mpg or avi or anyother one using flexplayer for my ipad. Which player i can download to watch the videos that i receive in my email?

I can't watch a video with the extension mpg or avi or anyother one using flexplayer for my ipad. Which player i can download to watch the videos that i receive in my email?

Unfortunatelly, something’s not working fine on Flexplayer during the last cupple of months. A lot of updates have been released lately and the problems persist. Since iOS 6 was on the air, the problems became even worst. It’s a shame, but I think it’s time to change the app we are using. The alternative I found is 8Player, it works fine, similar to Flexplayer (but nicer interfase), and the best is that it supports “.flv” (not sure Flexplayer did). You can save your files to your hard disc using iTunes and then transfer them again to your idevice, once you’ve installed 8Player. I hope this helps. Bye bye Flexplayer!!

Any ideas why a film I have converted to mp4 format, that plays with sound through my PC windows media file- only has a picture but no sound when transferred to my ipod touch via the Itunes?

Any ideas why a film I have converted to mp4 format, that plays with sound through my PC windows media file- only has a picture but no sound when transferred to my ipod touch via the Itunes?

See:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos

I can't watch some videos in the web

i can't watch some videos from the web, it tells me that i need the latest version of adobe flash player, and i have installed already , but still the same problem. specially with youtube videos.

What is your operating system & browser?
What is your installed Flash Player version?

Does iPhone record when sound is manually turned off via the external side switch?

Does iPhone record when sound is manually turned off via the external side switch? Enquiring minds want to know.

Are you asking if the phone logs when someone mutes it? No, I don't believe so. Or, are you asking if audio recording apps still record when the phone is muted? Why don't you use the included VoiceMemo app and test it?
Best of luck.

How can i watch live sports on my apple tv

How can I watch live sports on apple tv

This is what is available on Apple TV
http://www.apple.com/appletv/whats-on/
You can also airplay using compatible apps or mirror using iPad 2 (or later), iPhone 4S, recent Mac running 10.8

I suddenly can't watch .mov files with the QuickTime Player x?

I suddenly can't watch .mov files with the QuickTime Player x? There is always the message, i should look after new software! Can you help me?

Handy-dandy cut and paste to the rescue!
you need to install some other stuff to get the full file functionality back.
Here's the list.
Start with QT 7.6.6. - http://support.apple.com/kb/DL923
Get Perian, and install it. - http://perian.org
then VLC, - http://videolan.org
DivX - http://divx.com - and the
Flip4Mac package from Telestream - http://www.telestream.net/flip4mac/
A52/AC3 downloader: https://www.macupdate.com/app/mac/21875/a52codec - In this installer package there is an audio A52Codec.component. DO NOT USE IT! Throw it out and use the one that is linked below.
This is what I've put into my system and so far I've gotten every file to run fine, even my oldest videos.
These are codecs you should see.
In System/Library/QuickTime
     AppleIntermediateCodec.component
     AppleMPEG2Codec.component* (*optional if you've bought it)
     DivX Decoder.component
     Flip4Mac WMV Advanced.component
     Flip4Mac WMV Export.component
     Flip4Mac WMV Import.component
In your Home/Library/QuickTime/
     AC3MovieImport.component (you may or may not want this component, in some instances it causes conflicts. In my system, it doesn't. Who knows why? I don't.)
     Perian.component
For AC3 sound that is in most .mkv files, you need the A52Codec.component, this is the one you want, here: https://code.google.com/p/subler/downloads/detail?name=A52Codec.component.zip - unzip the file and put the component into the System/Library/Audio/Plug-ins/Components
Go back to your Perian settings and in the Audio Output button, set it to 'Multi Channel Sound' - Ignore the message Perian puts up and select it.
By doing a 'Get Info' on your files and where it says 'Open With' - default them to the QuickTime 7 program. Perian no longer will work with QuickTime Player so you must have QT 7.6.6 and set it so it is the default for all the filetypes you use.
It works perfectly with QT7. So far I've gotten ALL my old videos to play.
.avi, .mov (with the AC3 sound), .wmv, .flv, .mp4 and .m4v. all run fine as do all the older formats.
Good luck!
Deb.

When can I watch BT Sport via the Sky Platform

Similar Messages

Maybe you are looking for